职场英语：反馈

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Thanks for listening to this podcast.

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Enjoy.

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在工作中如何提反馈，又不伤人呢？

How do you give feedback at work without offending someone?

这确实挺难的，尤其是当需要指出的问题是负面的时。

It can be quite difficult, especially if it's something negative that needs improving.

只要你明确表达出你的出发点是为了对方好，为了把事情做得更好，那就没问题。

As long as you make it clear that what you're doing is in that person's interest and to make the thing better, then it's okay.

虽然还是有点棘手，但这样是可以的。

It can still be tricky, but it's okay.

你得先肯定对方的优点，然后一起合作，互相帮助把事情做得更好。

You've got to still talk about the positives and kind of work collaboratively on helping each other to make this thing better.

在今天这一期《办公室英语》中，我们聊聊职场中如何给予和接受反馈。

In today's episode of Office English, we're talking about giving and receiving feedback at work.

大家好，欢迎收听《办公室英语》，你的职场英语指南。

Hello, and welcome to Office English, your podcast guide to the world of work.

我是皮帕。

I'm Pippa.

我是菲尔。

And I'm Phil.

别忘了访问我们的网站，一边听播客一边阅读文字内容，了解我们提到的所有表达。

Don't forget to visit our website to read along with this podcast and find all the language we discuss.

节目一开始，我们听到了来自BBC学习英语团队的同事分享他们在工作中给予反馈的经历。

We heard from our BBC Learning English colleagues at the start of the programme about their experience giving feedback to people at work.

菲尔，什么是反馈？

What's feedback, Phil?

就是你对别人的工作发表意见，可能是正面的反馈，说做得很好；也可能是负面的反馈，说还不够好。

It's when you comment on someone's work, and it could be positive feedback to say that it's really good, or it could be negative feedback to say that it's not good enough.

是的，给同事提反馈确实不容易，尤其是你平时不常这么做的话。

Yeah, it can be quite difficult to give feedback to your colleagues especially if you're not used to doing it.

当你自己收到反馈时，同样也可能让人感到为难。

And it can also be tricky if you're the one getting the feedback too.

是的。

Yeah.

我的意思是，我们都希望在工作中表现好。

I mean, we all want to do well at work.

如果你觉得自己的工作做得不错，但别人不这么认为，那确实会让人很困扰。

And it can be hard if you think that your work is good, but others don't agree with you.

对，有时候反馈也会让人很困惑。

Yeah, and sometimes feedback can be quite confusing.

如果某个评论不够清楚，你看了也不明白到底是什么意思，这在工作中也会很棘手，我觉得。

If something isn't clear, you've had a comment and you're actually not sure what it means, that can be quite difficult at work as well, I think.

是的，我觉得反馈有时候还挺情绪化的，对吧？

Yeah, I sometimes think feedback can sometimes be a bit emotional, can't it?

而且不够建设性，它没告诉你具体该怎么做，只是别人的一种反应。

And not that constructive, it doesn't tell you what you actually need to do, it's just someone's reaction to it.

是的，工作中经常听到‘建设性反馈’，意思是反馈要能告诉你关于你工作的一些有用信息。

Yeah, constructive feedback is something you hear a lot at work, and that means that the feedback needs to tell you something useful about the work you've done.

要能让你改进的地方，能调整的部分，或者做得特别好、值得再重复的做法。

So something that you can improve, something you can change, or something that was really good and you should do again.

必须是有建设性的。

It has to be constructive.

所以今天我们要聊聊，怎么给出别人一听就懂的反馈，又不会让人觉得被冒犯。

So today, we'll talk about how to give feedback that can be easily understood, and how to make sure your feedback doesn't offend anyone.

我们先来看一个例子。

Let's start with a scenario.

假设菲尔，你的老板让你审阅同事写的一份报告，并给出反馈。

So Phil, imagine that your boss has asked you to review a report written by a colleague, and you've been asked to give them feedback.

你发现里面有不少错误，觉得这份工作还不够好。

You've noticed that there are some errors and you don't think the work is good enough.

你会怎么说？

What do you say?

我觉得，批评的时候最好从读者的角度来表达。

I think it's often important to try to phrase your criticism from your perspective as a reader.

你可以说，我读到某处有点困惑，如果内容不太好懂的话。

So you might say, was a bit confused by something, if it's a little bit hard to understand.

你也可以讲，我不太确定是不是跟上了你的思路。

You could also say, I'm not sure if I follow your reasoning here.

这里的‘跟上’就是理解的意思，‘思路’指的是你阐述观点的方式，以及你为什么觉得这些观点是正确的。

And follow means understand, and reasoning is like the way you explain your arguments and why you think they're correct.

对。

Yeah.

从读者的角度出发，我觉得确实很有帮助，尤其是在英国的职场，我们一般不太喜欢直接对抗。

So having that perspective of a reader, I think is quite helpful, because in British workplaces, certainly, we don't like to be too confrontational.

所以当你给出反馈时，如果说‘我没太明白这部分’，而不是直接说‘这部分让人困惑’。

So if you're giving feedback and you're saying, I didn't understand this, rather than saying, this is confusing.

我觉得这样对收反馈的人而言，语气会更委婉一些。

I think that just makes it a little bit more polite for somebody who's reading the feedback.

就像我们一开始说的，反馈一定要有建设性。

As we said at the start of the programme, you need to be constructive.

这意味着要提供解决方案，而不仅仅是指出问题。

So this means giving solutions and not just problems.

所以我可能会说，如果是我的话，我会花更多时间去调整，然后给出一两个改进建议，而不是直接说这不对或者讲不通。

So I might say something like, if it were me, I'd spend more time on and then give them a tip of what I would change rather than just saying this is wrong or this doesn't make sense.

或者我也可以建议说，为什么不试试看，顺便提个可行的主意。

Or I could say something like, why not try and then give a suggestion.

这样你就做到了建设性地反馈。

So you're being constructive.

你是在给他们提供可以调整的方向。

You're offering them options of what they could change.

最有帮助的反馈，是能让你进步的那种。

The best kinds of feedback, feedback that helps you to improve.

它既会肯定做得好的地方，也会明确指出具体可以怎么改进，以及下次怎么做得更好。

So it recognises the things that were good, but also it's very specific about what you can do to make something better, and what you can do to do it better next time.

你可以用修订功能来标记文档里的小错误，有时候还可以加批注，说明你觉得哪里不合适，或者哪里方法不对，当然也要根据具体情况和你跟对方的关系，来决定要不要解释原因。

You can use things like track changes often in a document that will show little typos and errors, but then sometimes you can add a comment to explain if something you think is wrong or is not the right way to do something, but also you can explain why sometimes, depending on the situation and the relationship you have with the person you're giving feedback to.

是的

Yeah.

我特别喜欢通过文档的修订痕迹和批注收到反馈，这样我能清楚知道别人具体在说哪里。

I really like when I get feedback via tracked changes and comments in a document, because then I know exactly what someone's talking about.

有时候，如果只是口头讨论一份作品，你可能搞不清楚到底被要求改哪里。

Sometimes if you just have a conversation about a piece of work, you you might not understand exactly what you've been asked to change.

反馈的类型本来就不只一种，对吧？

Because it could be different kinds of feedback, can't there?

有些情况是东西根本错了或者行不通，但也可能只是提供另一种做法，表达一下个人看法，至于要不要采纳，最终还是你自己决定。

There could be things where something is just wrong or it's not gonna work, but there can also be, actually, here's a different way of doing it and just giving an opinion about it, which maybe you decide to take on or do you decide not to take on.

我们来聊聊另一种情况。

Let's talk about another situation.

这次，你正在参加一个会议，一些同事正在展示他们正在做的想法。

This time, you're in a meeting and some colleagues are presenting an idea that they've been working on.

你有一些改进建议。

You have some suggestions.

我们该怎么委婉地提出来呢，皮帕？

What can we do to make them politely, Pippa?

这其实挺棘手的，因为和第一种情况不同，这次我们可能并没有被要求给出反馈。

Well, this is tricky because unlike our first scenario where we've been asked to give the feedback, we might not have been asked to give this feedback.

有时候，如果别人没主动要反馈，他们并不喜欢被指出问题。

And sometimes people don't like receiving feedback if they haven't asked for it.

所以我通常会先说些积极的话。

So I would usually start by saying something positive.

比如说，这个想法听起来真的很棒。

So I could say something like, it all sounds really exciting.

这样能表明我对他们的想法是感兴趣的。

And that's kind of showing that I'm interested in their idea.

然后你可以顺势提出一个关于他们想法的问题。

And then you can introduce a question to their idea.

你可以说，这个想法听起来真的很棒，但我对这部分有点疑问。

So you could say, it all sounds really exciting, but I wasn't sure about this part.

所以你开头先肯定了对方，同时也暗示了自己有些疑虑。

And so you've been positive at the start, but you're also showing that you have some doubts.

对。

Yeah.

就像我们之前说的，与其只是批评，不如试着提一些建议。

And as we said before, it's actually it's good to try and make a suggestion rather than just criticizing.

你可以说：‘我有个建议，不知可否？’

So you could say, could I suggest?

这样开头就很得体。

And then that's a nice introduction.

然后你再接着说，你觉得他们可以怎么调整。

And then you can say what you think they could change afterwards.

是的。

Yeah.

你还要考虑一下你们公司里的文化氛围。

And you should think about the culture in your workplace.

在一些公司里，在这种会议上提意见可能并不合适。

So in some workplaces, it might not be okay to offer your opinion in a meeting like this.

有时候公司等级森严，你只需要听，不该主动表达看法。

And it might be a more hierarchical situation where you're just expected to listen rather than give your opinion.

所以你做之前得先想想这一点。

So think about that when you're doing it.

另外，你也要考虑一下，会议是不是提意见的合适时机，因为开会时我们容易激动，对某个想法特别上头。

And also, I think, think about whether the meeting is the right time to do it, because we can sometimes get a bit carried away in meetings and get really kind of passionate about an idea.

但也许会后单独找对方聊会更自然，比如：‘我对你刚才讨论的内容有点想法。’

But maybe it might be easier to talk to someone after the meeting and say, Oh, I had some ideas about what you were discussing.

这点也值得你留意。

So think about that.

是的。

Yeah.

有时候，没有别人在场的时候，一对一聊这类话题反而更容易。

Sometimes it's easier to talk about things like this with someone one to one when there isn't an audience.

有些人可能不希望在别人面前被提起这件事。

Some people might not want it being brought up in front of others.

好，我们刚才聊了很多关于如何给别人反馈的事。

Okay, we've talked lots about giving feedback to other people.

但如果你是那个接收反馈的人呢？

But what if you're the one receiving the feedback?

你之前提到过，菲尔，有时候别人会对你的工作加一些评论，你可能并不认同，或者根本看不懂。

You mentioned earlier, Phil, that people might add comments to some work that you've done that you don't necessarily agree with, or maybe you don't understand them.

那如果你对收到的反馈有不同意见，你会怎么办？

So what do you do if you don't agree with some feedback that you've been given?

我觉得，反馈中最重要、但也最难做到的一点，就是尽量别让情绪掺和进来。

I think one of the most important things with feedback, but sometimes the hardest things to do is to try and keep emotion out of it.

别跟人争辩。

So don't get into an argument.

再说，反馈本该是清楚明白的，但现实往往不是这样。

Also, I mean, feedback, it should be clear, but it isn't always.

所以要确保你完全明白对方的反馈是什么意思。

So try to make sure that you understand exactly what the feedback is.

试着问清楚一点。

So try and clarify it.

你可以说，你提到的这个，是不是意思是我要这么做？先搞清楚反馈的本意，再考虑怎么回应。

You might say, when you say whatever, do you mean that I should so just trying to make sure that you understand the feedback first before you start addressing it.

对。

Yes.

在某些情况下，你可以温和地对反馈提出疑问。

And in some situations, you can gently challenge feedback.

比如，你可以进一步说明你的工作内容，或者解释你当初为什么选择那样做。

So maybe you could explain more about your work or explain what you were thinking when you wrote something or did something a certain way.

如果我收到一些不太确定的反馈，或者想说明自己这么做的原因，我可以说：我这么做的考虑是……，然后给出我的理由。

So if I received some feedback that I wasn't necessarily sure about, or I maybe wanted to explain why I'd done it a certain way, could say, I think my reasoning for doing it this way is and then give them a reason.

你其实是在委婉地表达：我不太认同你这个评论，或者只是想更清楚地说明一下自己的想法。

So you're just gently saying, I actually don't agree with the comment you've made, or just kind of trying to explain yourself a bit more.

还有一种情况，别人可能会建议你做某件事，但其实你已经试过了，效果并不好。

And also, something else that can happen is someone might suggest something that actually, you've already tried it and it didn't work.

这时候你最好解释一下原因。

And then you probably want to explain that.

你可以说：我确实考虑过这么做，但我担心会影响那边。

You might say, I did think about doing this, but I was worried it would impact this.

或者：我试过这个方法，但后来出现了别的问题。

Or I did try this, but then this happened.

你是在说明为什么某件事行不通，或者为什么你觉得这个主意不太合适。

You're explaining why you can't do a particular thing, or why you think it might be a bad idea.

对。

Yeah.

另外，如果你和对方就反馈和工作内容展开了更协作的讨论，一定要在结束时明确：哪些地方需要改，哪些可以保持不变。

And remember, if you do end up having this more collaborative discussion about your feedback and your work, make sure that at the end of it, it's clear what you need to change and what can stay the same.

因为如果你和对方来回讨论了很久，一直在纠结要不要改这一点……

Because if you've gone backwards and forwards with someone, and you've sort of debated, should we change this?

我们该改吗？

Should we change this?

有时候，聊完之后，你反而不确定对方的反馈到底还有没有道理。

Sometimes, at the end of that conversation, you're not really sure whether the feedback is still valid or not.

所以我一般会做个总结，说：接下来我会改的是……

So I usually would try and sum up and say, so moving forwards, I'm going to change.

然后把根据这次讨论决定要调整的地方一一列出来。

And then I would just list what I've decided off the back of that conversation.

他们可能会说：哦，对了，我们还想把这段话挪到这儿之类的。

And then they might be like, oh, no, we're also going to, you know, move this paragraph here or whatever.

以上就是本期《职场英语》的全部内容。

That's it for this episode of Office English.

我们

We'd

很

love

欢迎和我们分享你在工作中的经历。

to hear about your experiences at work.

在用英语交流时，你觉得哪些话题最难开口？

What do you find difficult to talk about in English?

有哪些地方让你感到困惑？

What confuses you?

请发送邮件到 learningenglishbbc dot co dot uk 告诉我们。

Email us at learningenglishbbc dot co dot uk.

下次我们会聊聊在工作中如何请求帮助和主动提供帮助。

Next time, we'll talk about asking for and offering to help at work.

到时候见。

See you then.

再见。

Bye.

再见。

Bye.

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