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到2030年，每一家小企业都会有一个像联合创始人的AI助手，帮他们打理日常运营，而他们自己只需要专注于当初为什么创办这家企业的初心。
In 2030, every small business will have a cofounder type agent that is running their business for them, and they're really just focusing on why they started that business in the first place.
这是Eddie Kim，Gusto的联合创始人兼首席技术官。Gusto是一家估值千亿的公司，数百万家企业都在用它处理薪资、福利和招聘。
This is Eddie Kim, cofounder and CTO of Gusto, a 10,000,000,000 company millions of businesses run their payroll benefits and hiring on.
他们刚刚推出了Gusto联合创始人，一个能自动处理你后台事务的AI系统。
They just launched Gusto Cofounder, an AI that runs your back office.
你只需要审批关键事项，这可能会彻底改变我们经营企业的方式。
You just approve the important stuff, and it might just change the way we run business itself.
你想想，当企业再也不用操心那些琐事时，能省下多少时间。
Just imagine, like, the amount of time savings that a business gets when they no longer have to, like
把那些重复性的工作交给系统去做。
Do the manual stuff.
AI已经大大加速了太多流程，现在连这些事都不用人盯着了。
Babysit these, like, AI has accelerated so many things.
其实你手头那十几项任务，全是制约效率的瓶颈。
Actually, these, like, 10 things that you have, these are the bottlenecks.
是的
Yeah.
如果你有一个无所不知的强大AI，它会在两三年内如何改变你经营企业的方式？
If you have this very powerful AI that knows everything, what does it change in the way you run your business for, like, two or three years?
它能帮你做战略决策吗？
Will it be able to help you make strategic decisions?
是的
Yeah.
我的意思是，我们
I mean, we
我们正处在一个万事都在变化的有趣时代。
live in this interesting time when everything's changing.
我敢肯定，很多小企业主在用Gusto，同时也正在听这个播客。
And I'm sure a lot of small business owners are using Gusto, and they're also listening to this podcast.
你能谈谈AI正在为小企业主带来哪些改变吗？
Can you talk about what AI is changing for small business owners?
因为很多人还没开始用。
Because a lot of people are not using it yet.
对。
Yeah.
他们觉得，哦，我倒是用过一点
They're like, oh, I used it a
稍微用过。
little bit.
是的。
Yeah.
还没看到什么实际效果。
They haven't seen any impact.
没错。
Yeah.
根据我们的数据，越来越多的小企业开始用人工智能来帮他们打理业务。
Well, we're seeing in our data a lot of small businesses start starting to use AI to help run their business.
而且我觉得，相比普通的科技初创公司或大企业，小企业可能更需要这个。
And I think maybe even a little bit more so than your average, like, tech startup or enterprise business.
我觉得原因很简单，就是别无选择。
And I think the reason why is because, just out of necessity.
对吧？
Right?
小企业手头的资源少得多。
Small businesses have so much less resources.
他们必须想出更多创意来应对。
They have to be a lot more creative.
没错。
Mhmm.
所以我们看到很多小企业其实都在用 ChatGPT、Anthropic、Claude 这些工具来帮他们打理业务。
So we see a lot of small businesses actually use ChatGPT and Anthropic and Claude and things like that to help run their business.
我觉得他们现在主要还是把它当聊天机器人用，比如问答、搜索这类功能，偶尔也用来生成内容。
I'd say a lot of them are still using it a little bit more as, a chatbot or, like, a question and answer, maybe more of, like, a, search type functionality and occasionally content creation.
但我认为，我们现在正看到一些更前沿的小企业开始进入下一个层次，它们用人工智能来自动化甚至全面接管业务的很大一部分。
But I think there's a huge next level of unlock that we're starting to see, some of the even more on the edge small businesses, use AI for, to help automate and actually run large parts of their business.
对。
Mhmm.
所以你的意思是，第一阶段是这种聊天机器人？
So you would say level one is this chatbot.
那第二阶段你觉得该叫什么？
Level two what would you say
就是，没错。
is like is yeah.
你可以叫它智能代理，但本质上，它比单纯的问答、搜索功能，或者偶尔的内容生成更进一步，直接进入‘我的整个业务都在运行’的层面。
I mean, you can call it agent, but, really, it's moving one step up from the, like, question and answer, like, search type functionality and and the and the content creation functionality, and more into, like, here's my business that operates.
它有一系列重复性的流程，比如发工资、审批工时、批准休假，这些我每周都得反复处理的事情。
It has a set of processes that are usually recurring, like running payroll, approving time sheets, approving time off, things like that that I have to do week in week in and week out.
现在，通过智能代理，像Gusto这样的产品，就能帮它们把这些全都自动处理了。
And now I can have AI through agents, through a product like Gusto actually run all this for them.
对。
Mhmm.
他们可以深度参与，也可以很少介入，但我们看到一些前沿的小企业越来越愿意放手，比如只是在手机上点个确认，说‘我批准了’。
And they can be involved as much as or as little as they want, but we're we're seeing some of the more cutting edge small businesses be more comfortable with being less involved and maybe just kinda like saying responding yes on their phone, like, I approve this.
但实际上，Gusto 已经帮他们把其他所有事情都处理好了。
But really, Gusto is doing everything else for them.
说到 payroll 和税务这类事，有很多细节是你根本不知道的。
That's you know, when it comes to things like payroll and taxes, there are so many things that you just don't know about.
不知道就是不知道。
Like, if you don't know, you don't know.
没错。
Right.
事情就这么自动运行着。
And things just go on by themselves.
我看过资料说，你们帮小企业省下了七千万美元，是的。
And I've I've read that you actually saved small businesses $70,000,000 Yeah.
通过税收抵免。
In tax credits.
你能跟我讲讲这个吗？
Can you talk to me about this?
作为一个小企业主，如果我的会计师从不告诉我，我就根本不知道这些政策存在，白白损失了这笔钱。
Like, as a small business owner, right, if my CPA doesn't tell me anything, I don't know it it exists, and I'm losing those dollars.
是的。
Yeah.
Gusto会帮您处理这个吗？
Does Gusto do that for you?
是的。
Yeah.
这就是我们运用人工智能的一种方式。
And that's one of the ways that we're leveraging AI.
我们利用人工智能分析我们掌握的关于小企业的所有信息，主动提醒他们应该做什么、应该了解什么，从而帮助他们改善经营。
We're using AI to analyze all the things that we know about a small business and proactively letting them know of things that they should be doing or the things that they should know about, to help improve their business.
你刚才提到的，叫做研发税收抵免。
And what you just referred to is called the r and d tax credit.
就是当你在开发什么东西的时候吗？
When you're co like, developing something?
你正在开发某些东西。
You're developing something.
这是一种税收抵免，适用于任何在美国进行合格研发活动的企业。
It's it's it's a tax credit that's, given to any business in The US that's doing some sort of qualified research.
关键在这里。
Now here's the thing.
很多人，包括我刚听说的时候，都觉得这只有在做硬科学类研究时才适用，比如你要造核聚变反应堆，或者找癌症的治愈方法。
Many people, including myself when I first learned about this, think that it's only applicable if you're doing some sort of, like, hard science type research, like you're trying to build, like, a nuclear fusion reactor or find the cure to cancer.
但实际上，能享受这项政策的企业比你想象的要多得多。
But, actually, it's available to a lot more businesses than you may think.
我们有个客户叫Kibana Pools，我们用AI帮他们发现，他们其实很可能符合这项研发税收抵免的资格。
And we have this one company called Kibana Pools, where we use AI to let them know that they are actually potentially eligible for this r and d tax credit.
我们不仅做了这件事，还帮他们填好了申请表格，全程借助AI支持，他们最终提交给了政府机构，拿到了大约五万美元的研发税收抵免，而且不是一次性的，是年年都有。
And not only did we do that, we actually helped them, fill out the forms, also very much assisted through AI that they then submitted to the government agency and ultimately got a, like, I think it was, like, $50,000 in r and d tax credits, not just one time, but year after year.
有这么长。
It's this long.
他们拿到的金额其实每年都在增加。
And they can they've actually been increasing the amount that they're getting.
如果你不太了解的话，得知道抵免和扣除是两回事。
So, literally, the tax credit, if you're not familiar, you know, there's a there's a difference between, like, deductions and credits.
对吧？
Right?
抵免的意思就是，政府直接给你寄支票。
Credits is literally the same as, like, the government just mailed you a check.
我记得我以前为我的公司Lingua Trip申请过，好像跟我们付给CTO的工资数额有关。
So I remember doing this for my business for a lingua trip, and I think it was dependent on how much we're paying our CTO.
是不是得有特定的人负责某项工作才行？
Is that does there have to be specific person who's, like, responsible for so
简单说，这个机制是这样的：你有一些支出，属于研发类的开销。
what just what of the so, basically, like, the way it works is, like, you have, like, a set of, like, expenses, things that you spend money on that, like, fall in this bucket of of research.
对吧？
Right?
比如，你买了些高端设备。
And some of that is like, oh, I bought this, like, fancy equipment.
对吧？
Right?
是的。
Mhmm.
还有一部分是你花在研究新方法上的时间，按比例算进去。
But some of it is also like, I spent a percentage of my time, researching this new way to do something.
对吧？
Right?
这部分也算作一项支出。
And so that is also an expense.
对吧？
Right?
因为这部分其实属于你的工资。
Because that's that's that's part of your salary.
对吧？
Right?
所以，如果你的工作主要是做研究、开发，或者任何形式的创新，那你就可以申请研发税收抵免，也就是你花在这些工作上的时间——相当于你工资的那部分。
So, if your role, is primarily in doing some sort of research or development or really just innovating in some way, you can claim the r and d tax credit, the part of your time, aka your salary, that that is being spent towards that.
对吧？
Right?
当然，这适用于硬科学领域。
And, again, like, it applies, of course, to, like, hard sciences.
也适用于软件开发。
It applies to, software development.
如果你的职位主要是软件工程师，而且你在开发一些以前不存在的东西，那当然适用；很多小企业也在创新他们做事的方式，这些也同样适用。
So if your title is, like, primarily a software engineer and you're building something that doesn't exist, today, but it also applies to a lot of small businesses are innovating on different ways to to do whatever that they do.
对吧？
Right?
当然了。
Absolutely.
尤其是现在AI这么火。
Especially with AI.
我觉得人人都在想办法用新方式为公司做点东西。
I feel like everyone is trying to build something for their company in new way.
没错。
Yeah.
他们都在试着用AI让公司运营得更高效。
They're they're trying to run their business a little bit more efficiently through AI.
对吧？
Right?
而且他们还在不断尝试。
And they don't have they're experimenting.
他们正在研究该怎么实现这一点。
They're researching how to do that.
我觉得这应该算作他们能获得的免费额度。
I think that would qualify as as potential free credits that they would get.
我们帮助小企业的一种方式，就是利用AI分析Gusto平台上每个客户的数据，告诉他们：你有资格申请这项税收抵免。
One of the ways that we can help small businesses, we do help small businesses, is AI can, like, analyze all this data that we have about every single individual customer that's using Gusto and tell them, hey, you're eligible for this, tax credit.
对。
Mhmm.
我们估计大概能有这么多。
We think it's gonna be about x amount.
对吧？
Right?
顺便说一句，大部分工作我们已经帮你做了，表格也填得差不多了。
And, by the way, we've also done most of the work for you, filled out most of the form.
你只需要核对一下，签个字，就很有可能拿到这笔税收抵免。
All we need you to do is review it and sign it, and there's a good chance that you will get this tax credit.
对吧？
Right?
作为小企业主，你肯定会惊讶，这简直是天上掉的钱，就像在牛仔裤口袋里翻出自己都忘了的零钱一样。
And it's like, as a small business owner, you're like, woah, that's just, like, free money that I didn't I just, like, kinda I found, like, like, some money in my in my jeans that I didn't know about.
对吧？
Right?
你理应拿到这笔钱。
Like, you should be absolutely getting that.
我觉得这正是人工智能能真正帮助小企业的地方。
And I think that's one of the ways that AI can really help small businesses.
这是Cofounder的功能吗？还是这个新推出的Gusto Cofounder项目？
Is that what cofounder does, or what is this new Gusto Cofounder thing?
这个功能和Gusto Cofounder的思路其实是一脉相承的。
So that is a that that is, like, kind of in the same vein of what Gusto Cofounder does.
Cofounder就是基于我们对小企业如何使用AI的观察，进一步升级，让AI能为小企业做更多事情。
Cofounder takes the way that, we've kind of, like, thought about how are most people using AI in a small business, and how do we, like, level it up to do a lot more for the small business.
对吧？
Right?
没错。
Mhmm.
简而言之，Cofounder 是一个能帮你自动化小企业所有事务的工具。
And, essentially, what Cofounder is, it is a tool that allows you to automate anything and everything about your small business.
这包括我们已经帮你做的，比如发工资、审批休假，也包括像给客户发邮件，或者今天提醒你天气情况这类事。
That could be things that we already do for you, like running payroll or approving time off, but it could also be things like emailing your customers, right, or texting you the weather today.
举个例子，有个导游公司，他们有一批客人今天要来参观，但天气预报说今天会下雨。
And, you know, one example is like a a tour guide company, right, where, they have a list of, guests that are coming in to get a tour, and it's gonna rain today.
于是这家小企业的老板用 Gusto Cofounder 设置了一个自动化流程：只要预报今天下雨，就给我发条短信提醒。
And so the small business, owner uses Gusto Cofounder to set up an automation that says, send me a text message every time it's forecasted to rain today.
如果真下雨了，我回复‘是’，它就会自动给所有今天来参观的客人发邮件。
And if it is, if I reply with yes, go ahead and email all of my guests that are coming in today to let them know Mhmm.
通知他们今天会下雨，建议穿暖和点，或者带把伞。
That it's forecasted to rain and that they should, you know, wear something warm or bring an umbrella.
这意味着你要把客户关系管理系统和Gusto连接起来吗？它是怎么获取客户信息的？
Does that mean you're connecting your CRM to Gusto, or how does it get all the information about customers?
是的。
Yeah.
你可以把Gusto Cofounder想象成OpenAI、Claude和Gusto三者最佳功能的融合体，特别是对懂技术的人来说。
So you can think of Gusto Cofounder as a mashup between all the best parts of, for the tech folks out there, Open Claw, Claude CoWork, and Gusto.
那它哪里像OpenAI呢？
So, what what about it is kinda like Open Claw.
Gusto Cofounder一个主要的特点是，你其实并不通过我们的网站来和它互动。
Like, one of the primary features of Gusto Cofounder is that you don't actually really interact with it through our website.
你最先做的，是设置短信连接。
You kinda the first thing that you do is you set up text messaging connection.
你通过短信来和它沟通。
So you communicate through text.
对。
Mhmm.
如果你更喜欢用 Slack，也可以通过 Slack 来沟通。
You can communicate through Slack if you prefer.
简单说，你可以随时随地和 Gusto Cofounder 互动、处理工作。
So, basically, it's it's you can communicate with it and work with Gusto Cofounder anywhere that you're at.
不用非得坐在电脑前。
You don't have to be in front of a computer.
对。
Mhmm.
然后我们还内置了一堆连接器。
Then we add in a bunch of connectors.
这些是 MCP 连接器。
Those are MCP connectors.
你可以把 Gusto Cofounder 连接到 Notion、电子表格这类工具上。
You can connect Gusto Cofounder to things like your Notion, your spreadsheets, things like that.
最后，它还自带了 Gusto 原本为你提供的所有功能。
And thirdly and finally, it comes out of the box with everything that Gusto already does for you.
对吧？
Right?
它了解你所有员工的信息，包括他们的职位和联系方式。
So it has knowledge of all of your, people, what jobs they hold, how to contact them.
它还掌握你的薪资数据，并能对这些事项执行操作。
It has knowledge of, your payrolls, and it can take action on on on all those things as well.
当你把这三部分结合起来，就能得到一个非常强大的工具。
And when you combine those three ingredients together, you get something really, really powerful
是的。
Yeah.
适合小微企业。
For small business.
如果我是个小企业主，刚开始和Gusto Cofounder对话
If I'm a small business, and I'm I just started talking to Gusto Cofounder
对。
Yeah.
那它会是什么样子？
What is it gonna look like?
它会不会问你，比如要不要发工资，或者推荐一些操作？
Is it gonna ask me, like, do you wanna run payroll or suggest stuff?
是的。
Yeah.
首先，它会让你完成一个非常简短的注册流程。
So the first thing it does is you go through a, like, a really short onboarding.
它第一个要做的，就是让你提供手机号码。
And the first thing it actually does, it it asks you for your phone number.
对。
Mhmm.
然后它会帮你建立连接。
And then it kinda establishes a connection.
你需要验证一下短信验证码，所有步骤都走一遍。
You you you verify the code and everything.
现在呢，它又多了一种和你沟通的方式，不只是通过网页应用。
And now, like, you you can, like now it has a second second way to communicate with you, not just through the web app.
不过通常你登录网页应用时，会看到一个很大的聊天输入框。
But, typically, through the web app, when you log in, there's like a know, you you'll see a big chat input.
还会看到一堆建议。
You'll see a bunch of ideas.
这些建议是我们觉得Gusto联合创始人能帮你自动处理的业务环节。
These ideas are, like, things that we think that Gusto Cofounder can help you automate For parts of your
你的业务？
your business?
这些建议还没个性化，不过我们刚上线，所以目前就是这样。
They're not personalized yet, but we we're we're we're we just launched it, and so, like, we're yeah.
我们的目标当然是——
Definitely, the idea is to,
比如提醒你，你的401K在哪儿？
tell, like, where is your 401K?
没错。
Or Exactly.
你的医疗保险在哪里？
Where is your health insurance?
如果你有很多按小时计薪的员工，那你就需要处理另一些事情，比如考勤审批之类的。
So if you have, like, a lot of hourly employees, right, you have a different set of things, like time sheet approvals and Yeah.
还有类似这些的事务。
And and things like that.
如果你是一家科技初创公司，所有员工都是拿固定工资的，那这些功能可能就没那么相关了。
That probably wouldn't make as much sense if you're a tech startup where all of your employees are salaried.
对吧？
Right?
我们当然掌握所有这些数据，可以定制Gusto自带的自动化功能，甚至可以根据行业来区分。
So, we obviously have all that data, and we can kind of, like, customize the, like, the out of the box automations that come with Gusto We could even do it, by the way, by, like, verticals.
行业。
Verticals.
对吧？
Right?
对吧？
Right?
比如牙科诊所的流程，和普通医疗机构的流程可能不太一样。
So, So, like, like, the processes that a dental practice has might be a little bit different than the process that, a doctor doc, medical doc.
创作者的流程就不一样。
Creator has.
没错。
Yeah.
没错。
Yeah.
内容创作者。
A content creator.
对吧？
Right?
这样你就能获得非常个性化的体验。
And so you can get really hyper personalized.
有意思的是，Gusto 掌握了大量这类数据，可以帮你精准筛选和推荐。
And, like, the cool thing is that Gusto has a lot of this data, to sort of, like, curate.
比如，这些是我们已经帮你解决的问题，我们还能做得更好；或者，这些是你可能还没想到、但值得考虑的新方向。
Like, here are the problems that, either we're already solving for you that we can solve even more for you, or here are some new things that, like, you might wanna think about.
对。
Mhmm.
它怎么知道我的流程呢？
How does it know my process?
它是怎么学会这些的？
How does it learn about it?
你得主动告诉它才行。
So you have to you basically you you tell it.
对吧？
Right?
你就说，我每周发工资是怎么操作的。
You say, like, here's how I run payroll every single week.
我之前跟Gusto上一家做水疗和按摩的商家聊过。
I talked to this one business on Gusto, that is like a spa slash massage, right?
这种情况其实挺常见的，他们通常会用一个系统来记录治疗师的工作情况，比如Mind Body这样的系统。
And a lot of times, this is actually very common, they, they track the work of their therapists, for example, in one system, like, let's say, for example, Mind Body.
你用哪个系统预约都行。
Whatever you use for booking.
对吧？
Right?
是的。
Yeah.
就是预约系统里的信息。
For booking.
这些数据都存在一个系统里。
That that information is in one system.
然后他们从那里导出数据。
Then they actually export data from there.
导入到 Google 表格里，再做一堆计算。
They put it into Google Sheets, and then they have all these calculations.
对吧？
Right?
所以他们说，如果按摩师做了这么多六十分钟的按摩，还有这么多九十分钟的，就按这个标准给报酬。
So in this case, they say, oh, if the massage therapist, performed, you know, this many sixty minute massages and this many ninety minute massages, then we'll pay them this much for each amount.
对吧？
Right?
如果他们额外推销热石或者 CBD 油，也是这么算的。
And if they upsell, like, hot stones or, like, CBD oil Mhmm.
每做一次就多给十五块。
They get $15 each time that they do that.
对吧？
Right?
所以他们还得把这些全都算一遍。
So then they have to, like, calculate all that.
对吧？
Right?
还有小费也要算。
And then also tips.
对吧？
Right?
我们是这么处理小费的。
Here's how we manage our tips.
我们把小费集中起来，然后根据资历这些因素来分配。
We pool it, and here's how it gets split up based on seniority and and things like that.
事情变得挺复杂的。
It gets pretty complicated.
所以他们在这一步上花了很多时间，来确定该把什么数据录入Gusto。
And so they actually spend a lot of time in that step to figure out what to put into Gusto.
对吧？
Right?
奖金是多少？
What's the bonus?
小费怎么算？
What's the tips?
提成呢？
What's the commission?
当他们做完这些，点击Gusto里的执行工资发放时，你应该也知道，整个过程特别快，特别简单。
And then when they do that, when they hit the run payroll in Gusto, as you probably know, it's very, very fast and very easy.
对吧？
Right?
但这其实是我所说的‘干活之前的活’。
But it's kind of what I call the work before the work
是的。
Yeah.
这其实要花不少时间。
That actually takes a lot of time.
这些流程和系统里都得留着。
And that sits in their processes and in their other systems.
所以企业通常得把整个流程写下来，多半是存在一个谷歌文档里。
So, the the business has to, like, kind of kind of a lot of times they actually have this documented in a in a Google Doc somewhere.
对吧？
Right?
因为他们会把这个交给某个员工。
Because they give it to some employee.
他们会说，你帮我跑一下工资结算。
They say, like, just run this payroll for me.
这是我们的操作流程。
Here's here's the process that we run.
他们只需要把这份流程复制粘贴到Gusto里，然后说，你按这个做就行。
All they do is copy paste that into Gusto Cofounder and just say, just do this for me Mhmm.
每周 payroll 截止前两天我就得开始准备。
Every week, two days before my payroll is due.
提前告诉我一声，这样我还有时间审核。
And let me know, like, if before I I so I can have a chance to approve it.
你还能说说其他应用场景吗？
What can you talk about other use cases?
做 payroll 已经帮我们省下不少时间了。
So running payroll, I feel like it already saves a lot of time.
能再举几个中高级别的例子吗？
Can you give me more, like, intermediate to advanced use cases?
我们知道我们的业务情况不一样。
I know our business is different.
是的。
Yeah.
小企业第一周能做些什么，真正省下几个小时？
What those small businesses can do in the first week to start actually saving hours.
是的。
Yeah.
对于按小时计薪的员工，我们很多客户都会经历一场特别折腾的拉锯战。
So, hourly employees, like, there's this, like, kinda, like, wild goose chase that happens to a lot of our customers.
如果你在Gusto上经营一家小企业，雇了按小时计薪的员工，而且还有经理在管理这些员工的话。
And if you're a small business on Gusto, you have hourly employees, and and and you have, like, let's say, in 20 employees, you actually have managers that are managing those hourly employees.
每个星期，你都得追着人跑，催他们提交工时表。
Every single, week, you go on this wild goose chase chase of, like, some, like, getting people to submit their time sheets.
对吧。
Mhmm.
没错。
Right?
大家本该在周五之前交工时表，但很多人就是不交。
So everyone's supposed to submit their time sheets by a certain time, you know, on Friday or whatever, and many people just don't do it.
他们压根不打卡下班。
They don't clock out.
于是你就开始不停地提醒所有人。
And so you start slacking everybody.
嘿，你能提交一下你的工时表吗？
Hey, can you submit your timesheets?
这个人到底工作了多少小时？他忘了打卡，系统却显示他工作了24小时，这明显不对劲。
How much how much hours did this person work because they forgot to clock out, and it says they worked twenty four hours, which is obviously not possible.
这里肯定是出错了。
There was a mistake there.
这就是Gusto联合创始人能帮你解决的问题之一。
And so that's one of the things that Gusto Cofounder can actually do for you.
对吧？
Right?
帮你发消息提醒。
Text on your behalf.
因为系统能连接短信和Slack，帮你自动提醒。
On your behalf because it connects to, like, text and and Slack.
对吧？
Right?
所以如果你公司用Slack，Gusto Cofounder会替你去追这件事，你作为老板根本不用操心。
So if your company is using Slack, Gusto Cofounder, not you as the human CEO, is now going on this wild goose chase for you, you don't have to worry about it.
它会直接在Slack上提醒你的主管，说：嘿。
It's gonna Slack your manager and say, hey.
员工A和C还没提交工时表。
Employee a and c didn't submit their timesheets.
你能提醒他们去提交一下吗？
Can you have them go submit it?
等他们提交之后，你再帮忙批准一下这些工时表。
And and then once they've submitted, can you actually approve those time sheets?
然后我一天后再来跟进，看看事情是不是都处理好了。
And then, and and I'll check back with you in in a day to see if if it's all taken care of.
对吧？
Right?
归根结底，CEO只需要收到来自Gusto联合创始人的状态报告，说：嘿。
And at the end of the day, like, the CEO just gets, you know, a status report from Gusto Cofounder saying, hey.
我正在跟进这三个人提交工时表的事。
I I'm tracking these three people to submit their timesheets.
如果到周五还没收到他们的回复，我会通知你，这样你就可以直接去提醒他们了。
If I don't hear back from them by Friday, I'll let you know, and that way you can kinda go ping them yourself.
那税务和医疗保险呢？
What about taxes, health insurance?
这些也是Gusto联合创始人负责的吗？
Is that part of what Gusto Cofounder does?
是的。
Yeah.
它的一大功能不仅是帮小企业自动化那些日常运营流程，更重要的是主动提醒他们一些可能根本想不到、但其实必须做的事。
So a big part of it is also just kind of, not not just, like, helping them automate the pro business processes that a small business has, but also just being very proactive about things that, the small business may not know that they should be doing or things that they should know about.
对吧？
Right?
所以在Gusto，合规是我们工作的重中之重，企业得面对相当沉重的合规负担。
So compliance is a huge aspect of what we do at Gusto, and there's a heavy compliance tax that businesses have to face.
对吧？
Right?
每个月或者每个季度，都会冒出新的税法，而且很多都直接关系到小企业。
Every every month or a quarter, there's new tax laws that, come up, and many of them actually apply to small businesses.
就像你所在城市或地方的那些提案，你得去投票一样。
Like, you see them in your, like, city, local, like, propositions that, you have to vote on.
这些提案最终会变成企业必须了解的新规定或新法律。
And those kinda, like, translate to, like, new rules or laws that a business has a has a know about.
对吧？
Right?
这类规定加起来有好几万条之多。
And there are, like, tens of thousands of these.
你让小企业怎么应付得过来？
How can you expect a small business?
跟上所有这些变化就已经够难了。
To just catch up with everything.
没错。
Yeah.
还得了解所有这些规定。
To just know everything.
其实大部分规定，大概90%都跟你没关系，因为很多只适用于特定行业，或者你雇的人薪资超过一定标准，又或者你员工超过五个。
And so the thing that, and and, like, 90% of those probably don't even apply to your business because a of them are, like, if you're in this industry or if you if you, like, have people who are above the salary or you have more than five employees.
Gusto的做法是，把我们掌握的关于你企业的所有信息，加上我们积累的全部合规知识，主动提醒你：嘿，有个新规定你得注意了。
And so what Gusto can do is take everything that we know about that business and take all the compliance knowledge that we have, and then we proactively let the customer know, hey, this is something that, is a new thing that you need to be thinking about.
对吧？
Right?
是的。
Yeah.
而且对很多情况，我们还直接提供一个按钮，点一下就能帮你搞定。
And for many of those things, we also just have a button that's just, like, take care of it for me.
对吧？
Right?
你只要点一下那个按钮，Gusto的联合创始人如果能处理，就会帮你把这事搞定，专门给小企业用的。
You just click that button, and and and Gusto Cofounder, if it's able to, can just take care of it, for the for the small business.
所以它会主动提醒你一些你还没问、但可能需要知道的事情。
So there is this, like, proactive, like, here's things that, you may want to know about that you haven't asked me about.
对吧？
Right?
这也是Gusto联合创始人功能的重要部分之一。
And that's that's a that's a big part of what Gusto Cofounder does as well.
它会给出建议吗？因为这对我来说是个大问题。
Does it suggest, because this is a big problem for me.
我其实自己开发了一个工具，会自动分析我QuickBooks里的所有数据，看看收入情况，然后提醒我：
I actually built an agent that runs through my QuickBooks and, like, analyzes everything that's going on with my revenue and then tells me, like, hey.
你可以用这些税务策略来优化你的税负。
You could have be you can be optimizing your taxes with these tax strategies.
没错。
Totally.
然后我会把这些数据交给我的会计师。
And then I bring them to my CPA.
对。
Yeah.
她会告诉我这些建议是否适合我。
And, she tells me whether it's good for you or not.
Gusto Cofounder 能不能也做点类似的事情？
Is there something that Gusto Cofounder can do?
就像你刚才说的，找出一些符合研发抵扣条件的支出。
Like, as you said, identify some expenses that could be eligible for r and d.
对。
Right.
或者提醒我，比如说……
Or say, like, hey.
我没看到你的401(k)计划。
I don't see your four zero one k.
你其实可以省下不少钱。
You could be saving a lot of money.
没错。
Or Right.
你的医疗保险花得太多了。
You're overpaying for health insurance.
要不要帮你换一个更合适的计划？
Shall we move you on a different plan?
因为他们的价格又涨了20%，今年也是。
Because they raised your prices by 20% again this
年。
year.
对极了。
Exactly.
是的。
Yeah.
他们一向如此。
That's what they do.
是的。
Yeah.
我的意思是，你甚至可以更进一步。
I mean, you could even take it a step further.
比如说，你可以直接通过网页界面，或者趁有空的时候，跟Gusto的联合创始人聊一聊。
Like, you can basically you just have a chat with Gusto Cofounder, like, either through a web interface, or maybe you just, like, have some free time.
你只要有了这个想法就行。
You just have that idea.
对吧？
Right?
然后你给Gusto的联合创始人发条短信就行。
And you just send Gusto Cofounder, a text message Mhmm.
把你做过的事情原原本本说出来。
Saying exactly what you did.
对吧？
Right?
然后它就会自动连接上。
And it'll, like, connect.
当然你需要授权一下，但它能连到QuickBooks里。
You have to authorize it, of course, but it'll connect into QuickBooks.
而且Gusto上其实也有很多企业支出项目。
Or there's actually a lot of expenses that businesses businesses have on Gusto as well.
对吧？
Right?
因为有个费用报销的功能。
Because, like, there's an expense reporting Yeah.
我们就有这个报销功能。
Expense reimbursement, feature that that we have.
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你把刚才说的话原原本本告诉Gusto的联合创始人。
And you tell Gusto Cofounder exactly what you just said.
你还可以直接说：‘帮我生成这份报告，这是我的注册会计师的邮箱，把报告发给他’，这样对方就能回你了。
And then you could also just say, hey, write this report for me, and this is the email address of my, CPA, and email that report, to the CPA so that they can kinda, like, get back to you.
是的。
Yeah.
他们回复的时候，给我发条短信，告诉我他们回了，并且给我个摘要。
And when they reply, send me a text message that they replied and give me a summary
就是这样。
of it.
这些功能，现在用Gusto的联合创始人就能实现。
That's all possible with Gusto Cofounder today.
如果你想在AI时代保持领先，就在你常用的平台关注《硅谷女孩》播客。
If you want to stay ahead in the AI era, follow Silicon Valley Girl podcast on your favorite platform.
每周都有新一期，内容涵盖人工智能、职业发展，以及如何不被时代落下。
New episode every week on AI, careers, and how to not get left behind.
所以，一旦它能访问所有这些数据——而它其实已经可以访问了——那在未来两三年里，这会如何改变你的经营方式？
So once it has access to all of this and it already has access, what does it change in the way you run your business in, like, two or three years?
如果你拥有一个了解一切的超强AI，它能帮你做战略决策吗？具体是哪些类型的决策？
If you have this very powerful AI that knows everything, will it be able to help you make strategic decisions, and what type of decisions?
是的。
Yeah.
首先，你想想，当企业不再需要手动处理这些事务时，能节省多少时间啊。
I mean so first of all, just imagine, like, the amount of time savings that a business gets when they no longer have to, like, manually
把那些繁琐的工作交给它。
Do the manual stuff.
这些流程里的琐碎环节。
Babies of these, like, processes.
对吧？
Right?
实际上，它们占用了不少时间。
They actually take a surprising amount of time.
所以我觉得，首先这能让小企业主腾出时间，去思考真正对业务更重要的事情。
So I think, first of all, like, that frees up the small business owner to, like, think about things that are more important to their business, frankly.
对吧？
Right?
我该怎么让生意增长？
How do I grow this business?
该推出哪些新产品？
What are some new products?
有哪些新方向值得去研究？
What are some new things I should be researching?
对吧？
Right?
而且顺便还能多拿一些研发税收优惠。
And then and then also, by the way, get more R and D tax credit for it.
对吧？
Right?
所以我觉得，第一步就是给小企业多留出一点空间，让他们能有余暇去思考那些更长远、更重要的事情。
And so I think it just step one is just, like, it just gives a little bit more breathing room to small businesses, a little bit more headspace to think about the things that they should be thinking a little bit more longer term about.
而且，凭借我们掌握的大量合规信息和企业数据，我们还能主动提醒他们，根据行业分析，该关注哪些潜在方向。
But then also, like, with all the, you know, compliance knowledge, all the data that we have about the the the business, again, we can kinda, like, proactively let them know, what things that they should maybe start to think about, right, based on an analysis of
对。
Yeah.
就是他们所在行业的动态。
Of, like, that industry.
对，行业里正在发生什么。
Like, what's going in Right.
你所在的行业里有哪些趋势可能对你有影响，这些都可以提醒你。
Going on in that industry, and you're part of that industry that might apply Yeah.
没错。
Yeah.
比如自动化，我觉得我们内置的一个标准功能，可以是每周自动分析竞争对手的动向，然后把报告通过邮件或 Slack 发给你。
So one automation, I think it might be actually one of our idea our canned automation that comes out of the box is, like, do a a weekly analysis of what my competitors are doing, and send me a report over email or Slack.
把竞争对手的动态发到我的Slack上，好。
Slack me a report Mhmm.
看看他们最近都在做什么。
Of what's going on with our competitors.
对。
Mhmm.
再给我三个能让我保持领先的建议。
And give me three ideas of things that I can do to, to to to stay ahead.
是的。
Yeah.
对吧？
Right?
Gusto的联合创始人会帮你做这件事。
And Gusto Cofounder will do that for you.
你早上醒来的时候就会收到。
You'll wake up.
对吧？
Right?
是的。
Yeah.
而且呢，
And and,
我特别喜欢这些自动化功能。
I love those automations.
我设置了一个监控竞争对手的，还喜欢定期检查自己在AI和文档里的操作，看看哪些地方能优化。
I have one for competitors, and I also like running audit of, like, what I'm doing in a inside AI, inside my docs, and saying, what can I optimize?
你呢？你看到什么了？
What do you see?
确实是。
It's Yeah.
特别重复。
Very repetitive.
没错。
Exactly.
Gusto 也是这样。
Same with Gusto.
对吧？
Right?
就是说对啊。
Like Right.
我在 Gusto 里手动重复了哪些操作？
What is what am I repeating inside Gusto manually?
是的。
Yeah.
哪些地方可以自动化？
What could be automated?
没错。
Right.
给我一些想法。
Give me
说说看。
some ideas.
你能谈谈你在Gusto的亲身经历吗？AI是怎么改变这些流程的？
Can you talk about your own experience inside Gusto, how AI has changed processes?
比如说，两年前流程是什么样的？
Like, what process looks like two years ago?
现在又是什么样子？
What does it look like now?
分享一个实际的例子，让小企业也能借鉴。
Something practical that small businesses can also copy from you.
Gusto联合创始人的打造方式特别有意思。
The way Gusto Cofounder was built was really interesting.
他们只用了九周时间，五个人就做出来了。
It was built over nine weeks, with a team of five.
但更有趣的是我们没做些什么。
But what was even more interesting about that was what we didn't do.
我们干脆取消了所有会议。
And it was like, we got rid of all meetings.
所有文档也都扔了。
We got rid of all documents.
什么冲刺规划、复盘会，全都不搞了。
We got rid of, like, sprint planning, retros.
连Figma和产品路线图也一并取消了。
We got rid of Figma's and product road maps.
我们唯一保留的，是一个24小时不停歇的会议，我们叫它‘永久Zoom’。
And the only thing that we did was we kept a twenty four seven, we call it Perma Zoom.
我们就让Zoom会一直开着，因为团队基本都是远程的。
So we just kept the Zoom meeting going, and people would just because the team is mostly remote.
大家一整天就泡在那个Zoom里，随口聊天，随时交流。
The people would just, like, be in that Zoom all day and literally just talk to each other.
哦，这主意真不错。
Like Oh, that's a cool idea.
我以前还真没听说过。
I've never heard of before.
这方法简单得不得了，显而易见，但真的让我大开眼界，没想到我们能这么快完成这么多事。
It's it's it's so simple and so obvious, but it really changed it blew my mind at how much we were able to get done, how quickly we moved.
这可不是靠什么AI工具硬堆出来的。
And it's not like it was an AI slot thing.
我觉得这是我这辈子写过的最好的代码。
This is, like, the best code that I've written in my whole life, I think.
其中有多少是AI写的代码？
How much of it is AI code?
大部分吧，我估计有99%都是AI写的。
So it's it's it's most of it, I would say, like, 99% was, I would say, authored by AI.
对。
Mhmm.
但事实上，我本人通常是这五个开发者之一。
But, like, most of the time I was actually one of the five, builders on this personally.
对。
Yeah.
大部分时间其实都花在审阅、修改，确保质量过关上。
Most of the time is spent, like, reviewing, editing, making sure the quality is good.
这一点你必须特别特别小心。
That is the thing that, like, you have to really be really, really careful of.
现在写代码本身已经变得非常简单了。
The writing is now very, very trivial.
接下来就是审阅，确认是不是你想要的，然后修改和删除。
And then it's reviewing, making sure, like, it's actually what you want, and then editing and and deleting.
对吧？
Right?
现在开发的成本这么低，你可以飞快地搭建出来。
The cost to build now is so small that you can build really, really quickly.
如果你没做错东西，就要严格一点，该删就删，然后试试新的办法，对吧？
And if you don't build the wrong thing, just be really disciplined about deleting it, right, and trying something new.
这比开一堆会、写一堆文档、用一堆Figma要快多了。
That's actually much faster than, like, having all these meetings and documents and Figma's.
在过去，开发成本那么高，你得反复测量十次，才敢动手切一刀。
That made sense in the old world where the cost to build was so high that you had to, like, measure, like, 10 times, and then you cut once.
对吧？
Right?
因为那时候工程资源和开发时间太稀缺了，你必须确保第一次就做对，一点都不能错。
Because, like, the engineering resource, the time to build is is, like, so you're so scarce on that resource that you have to, like, damn well, make sure that you're you got it right that first time.
但我觉得现在情况不一样了。
But I think that's no longer the the case.
你可以反复修改一百次，每次修改都特别快。
You can cut, like, a 100 different times, and one of those cuts like, each each cut is is really quick.
而且，也许其中某一次修改
And, like, maybe one of those cuts,
真的很，真的很
like, is really, really
不错。
good.
你就用这个吧。
You take that one.
对。
Yeah.
是的。
Yeah.
你改了多少代码？
How much of the code have you edited?
修改？
Edited?
为了让我更清楚，从工程师的角度来看，现在的AI到底有多强？
Just just so I understand, like, for engineering, how good is AI these days from your perspective?
我大概会修改它生成的代码中的百分之三十。
I'm probably changing about 30% of the code it writes.
百分之七十已经不错了。
70% is good.
一年前怎么样？一年后又会怎样？
What what was it like a year ago, and what will it be like in a year?
你觉得呢？
What do you think?
一年前大概是百分之八十。
A year ago was, like, 80%.
我是最早使用Cloud Code的人之一，一推出我就用了。
I was one of the first people to use Cloud Code when it came out.
我觉得这功能挺酷，但那时候我自己写代码比它还快。
And I thought it was cool, but, like, I could code faster than Cloud Code.
对吧？
Right?
对。
Mhmm.
但最近四五个月，它进步太多了，做事效率也快了不少。
And now, like, in the last, I would say, four or five months, it's gotten so much better, and, you can move so much faster.
而且说实话，用起来也有趣多了。
And it's also just, by the way, so much more fun.
你现在能以这个速度开发，从一个想法到上线运行，可能一个小时就能搞定。
You can build at this pace and, like, you can just go from idea to, like, landing something, in production, like, in the matter of, like, one hour.
是啊。
Like Yeah.
这真的特别有意思。
That's that's really fun.
你能聊聊吗？有哪些最被低估的AI应用场景，是小企业很少有人提到的？
Can you talk to me about the most underrated AI use case for any small business that most people aren't talking about.
我们之前聊过每日简报，对。
Like, we talked about daily briefing Yeah.
自动处理工资发放。
Automating payroll.
有没有什么功能，能让现在听我们聊天的每个老板马上用上，然后被它惊艳到？
Is there something that you think can be transformational so that every business owner who's listening to us now could just go deploy it and be fascinated Yeah.
是的。
Yeah.
被它实际的效果所震撼。
By what it does.
我知道我老提这个，但我觉得最关键是把发工资这件事搞定。
I know I've I keep talking about it, but I would say the the, it's just the running the running payroll.
别再让这事占着你的心思了。
Like, get that off your plate.
你根本不用在真正做事之前，先做一堆准备工作。
Like, basically, you don't have to, you know, do all of the work before the work.
比如从你的X系统导出数据，再用Google Sheets处理，最后导入Gusto。
The exporting from your X system, the data manipulation in Google Sheets, then the importing into Gusto.
你可以花十分钟跟Gusto的联合创始人说说你是怎么看待这个流程的，然后让它帮你跑上几次。
Like, basically, spend maybe ten minutes with Gusto Cofounder to, like, just tell it how you think about this process and then just have it run for you, like, a a couple times.
我觉得这就像一个入门契机，让你开始想：好吧。
And I think it's kind of like a gateway drug to, like, saying, okay.
对。
It Yeah.
它真的帮你做了这件事，这就是你起步的方式。
Did this And that's how you get started.
对吧？
Right?
你只需要先找一件它真能帮上你的事，从这儿开始，然后你就会慢慢意识到：哦。
Like, you just need to start with, like, one actual useful thing that it's done for you, and then you start to, like, realize, okay.
我正在做这件事。
I'm doing this thing.
也许我可以让它帮我自动完成这个。
Like, I could probably have it automate that.
我觉得第二件被严重低估的事，也是让我大吃一惊的，就是用 OpenClaw 设置和使用时发现的——听起来简直太理所当然了。
And I'd say the second under most underrated thing, and it blew my mind as well from, like, setting up and using OpenClaw because it sounds so obvious.
其实就是通过短信来发消息的功能。
It's it's really just, the ability to message from text.
对。
Mhmm.
结果发现，这种在智能手机出现之前就存在的老技术——短信，反而是最好的交互方式，对吧？
It turns out that this age old technology, before we had smartphones, SMS, is, like, the best interface Right?
运行起来特别简单。
Run your It's very simple.
而且它就是特别容易上手，我不用登录任何系统。
It's and it's something about, like, it's just so easy to, like, get I don't have to log in to something.
我不用打开任何应用。
I don't have to open an app.
它只是像我给朋友和家人发短信那样，直接回复我。
And it just replies to me in this way that, like, I text, you know, my friends and family.
对。
Yeah.
仔细想想，这听起来像个优势，确实挺让人意外的。
It sounds crazy when you think about it as an advantage.
比如，我干嘛非得去打开一个App呢？
Like, why can't I open an app?
但一旦你开始用了，你会发现你根本不想再切到别的App去。
But then once you're in the process, you really don't wanna switch apps.
你希望保持在同一个语境里。
You want to be in the same context.
对。
Yeah.
对于2026年的小企业主来说，你能按AI对以下K的改造程度排个序吗？
For a small business owner in 2026, can you rank by how much AI transforms the following K.
工作或者任务？
Jobs or tasks?
记账员。
Bookkeeper.
就是那种
Like, just kinda
到10分。
like to 10.
0分，完全没有被改变。
Zero, not transformed.
10分，被AI彻底改变了。
10, super transformed with AI.
我觉得记账员这一行，确实有不少工作是特别机械、纯按公式操作的。
I think bookkeepers I mean, there's there's aspects of bookkeeping that is very mechanical and, like, just formulaic.
这些部分确实会被AI改变。
I think that gets transformed through AI.
但其实还有很多记账和会计的工作，远不止表面上‘记账’那么简单，值得尊重。
But there's actually a lot of bookkeeping, a lot of respect for accountants and bookkeepers that they do that is more than just, like, what the name implies of, like, keeping the books.
对吧？
Right?
他们常常是小企业的主动顾问、倾诉对象和战略伙伴。
They do they are oftentimes, like, proactive advisers, confidants, and, strategic partners to the small businesses.
我觉得这部分工作很难被人工智能取代。
And I think some of that stuff is is hard to replace with AI.
从零到十，你觉得能打几分？
So from zero to to 10, what would you say?
三分。
Three.
三分？
Three?
也就是说，基础部分确实在发生变化。
So not really trans some some basic stuff is is transforming.
是的。
Yeah.
我觉得有些东西确实被彻底改变了，但也有些部分很难让AI完全理解——比如企业主和记账员之间那种深厚的关系，往往持续很多年，里面有很多细微之处。
I think there's stuff that gets really transformed and stuff that, like, is, like it's hard to have AI, like, know that all the nuances of your business and history of, like, you know, they have they have deep a business owner and a bookkeeper have deep relationships that go many, many years.
是啊。
Oh, yeah.
对吧？
Right?
你知道吗？有一件事挺有意思的。
Do you know what it what's interesting?
你能给工程领域打个分吗？从零到十？
And can you can you rank engineering from zero to 10?
我很好奇，现在我看到的是，AI对工程领域的影响，你说只改了30%的代码，大概打三分？
I just wonder so what I'm seeing right now is this how AI has impacted engineering, and you say, like, third you only edit 30% of the code.
对。
Yeah.
我觉得AI正在逐步渗透到知识型工作者的领域。
I feel like it's moving into the knowledge workers markets.
是的
Mhmm.
我们也会在知识工作者领域看到同样的变化。
And we're gonna see the same transformations in the knowledge for knowledge workers Yeah.
在未来几年里。
In the next couple years.
我目前还没怎么看到。
I'm not seeing it quite yet.
对。
Yes.
很有帮助。
It's helpful.
但如果我。
But if I Yeah.
给我自己的工作——内容创作——打分的话，大概三分吧。
Rank my job, content creation, yeah, like, three out of 10 Yeah.
它确实帮了我们很多，但还没到完全成熟的地步。
It it helps us a lot, but it's not like it's fully there.
对。
Yeah.
完全同意。
Totally.
那你觉得软件工程师的工作，从零到十，该怎么打分？
So what would you say about software engineers from zero to 10?
我觉得可能稍微领先一点，但说实话，内容创作和用AI打交道其实很像。
Well, it's probably a little bit ahead, but, actually, like, content creation is probably a lot like using AI.
通过AI做内容创作，跟用AI写代码差不多。
Content creation through AI is probably a lot like writing code through AI.
嗯哼。
Mm-mm.
如果你只是让AI随便写点东西，然后直接拿去用，那效果可真不怎么样。
If you just tell AI to, like, write the thing and just take it, like, sucks.
就像是随便堆出来的。
Like, it's slopped.
你懂的。
You know?
根本没人愿意看。
Like, nobody's gonna read it.
大家都知道这是AI写的。
Everybody knows it was written by AI.
差不多是同一个道理，但我觉得内容创作比软件工程更讲究品味，虽然软件工程也有品味，但它的标准要明确得多。
Like, it's kinda like the same concept, but, like, I'd I'd say, like, the difference in content creation is there's probably a little bit more taste in, like, what what is good content than, like there's still a lot of taste in software engineering, but it's much more, like, defined, I think.
一个优秀的工程师看一段代码，马上就能判断这是好代码还是烂代码。
Like, what is a you a good engineer looks at a piece of software, and they're like a piece of code, they're like, this is good code or this is bad code.
我觉得大部分时候确实是这样。
I think there's a there's, like, mostly Yeah.
是普遍公认的。
Universal Yeah.
这是一个方面。
Aspect.
但内容创作就不太一样，因为涉及的人更多样。
Whereas content is a bit more like it's like there's few different people.
风格真是五花八门。
There's just such a variety of
对。
Yeah.
审美上的差异。
Of taste.
我刚才说到哪儿了？
Where where was I
我们之前是在给工作排序吧？
get was there a two factor We're ranking jobs.
对工作进行排名。
Ranked jobs.
那什么是
So what's
我觉得工程对我来说是满分，真的，完全是满分。
the So I think engineering is to me is, I mean, it's it's a 10.
对我个人而言，工程这一行已经发生了巨大的变化。
Like, it it's tran engineering has transformed significantly for me personally.
我花时间的方式跟以前完全不同了。
Like, the way I spend my time is significantly different.
但这并不意味着满分就消失了。
Now it doesn't mean it 10 doesn't mean it goes away.
我觉得恰恰相反，像我这样的工程师，现在能做的事情多得多了。
I think if anything, like, engineers, like myself, like, have superpowers to do way more
九周内，五个人就把整个产品做出来了，简直不可思议。
incredibly the whole product in nine weeks with five people.
没错。
Right.
所以它正在发生变化，让你现在拥有了超能力。
And so it's transforming in a way that, like, you have now superpowers.
对吧？
Right?
并不是说工程师们不再
Not that you're not that engineers
很有趣。
are Interesting.
我在想，什么时候我才能说，做内容创作，我给它打满分十分。
Like, I wonder when I would will be able to say, for content creation, it's 10 out of 10.
因为现在我已经提升到二〇三了。
Because now I'm a I'm a two zero three.
明白了。
Okay.
招聘人员。
Recruiter.
可能六七分吧。
Maybe, like, a six or seven.
对。
Mhmm.
招聘这事儿有一部分特别机械。
There's an aspect of recruiting that I think is, very, mechanical.
你得有一套明确的要求。
You have, like, kind of these requirements.
然后去找符合这些条件的人。
You need to go search for people that fit those qualifications.
还得大致判断一下，他们是不是真有那个能力，而不是光看LinkedIn上写的那些。
And you need to sorta, like, do kind of some high level vetting of, like, do they actually fit for, versus just kind of what they say on LinkedIn.
就是走个流程。
Just going through progress.
是的。
Yeah.
是的
Yeah.
对
Yeah.
非常手动化
Very manual.
但我自己干过不少招聘，觉得真正关键的其实是建立关系，看看双方是不是真的合得来
But I think there's a you know, having spent a lot of time recruiting myself, this and is probably the most important part of recruiting, is, like, sort of the relationship building to see if there's an actual fit between you and the company both ways.
了解对方，帮助对方，这种招聘中的人性化部分特别重要
Getting to know them, helping them to un like, kind of just this, like, personal aspect of recruiting that is really important.
我觉得这部分人工智能很难替代
And I think that's hard for AI to replace.
完全同意
Totally.
客户支持
Customer support.
客户服务也差不多是这样。
Customer support is is also the the I think very similar.
客户服务里有一部分完全是机械性的流程，都是些特别常见的操作，客户不想跟真人聊，真人也不想天天从早九点到晚五点重复做这些无聊的事。
There is a part of customer support where just a lot of mechanical things, that are just kind of very common workflows that, like, the customer doesn't wanna talk to a human, and the human doesn't wanna be doing the mindless things, like, day in and day out from from nine to five every single day.
我觉得这类客户服务问题，迟早会消失。
I think that that class of customer support problems, like, goes away.
所以我说，十之八九是这样，但还有一类客户服务问题要复杂得多，就像我们经常得处理的那些。
So I'd say, like, ten on But that there's a class of customer support problems that are much more complex, like the ones that, us oftentimes has to handle.
比如，有人收到了国税局寄来的税务通知。
You know, someone's got a tax notice in the mail from the IRS.
他们特别焦虑。
They're really stressed out.
他们就想跟真人聊聊。
They wanna talk to a human.
真人可以一步步引导他们，安抚情绪
A human, like, can, you know, just walk them through, assure
让他们知道，这时候你真的需要一个人来帮忙。
them that we're gonna you really want a human.
对。
Yeah.
你就会想，哦，原来是这样。
You're like, oh.
完全没错。
100%.
是的。
Yeah.
律师。
Lawyer.
我觉得是七成。
I think seven.
我觉得有很多法律文件，我经常收到那种一百页长的文档，只想知道哪些是关键内容，哪些只是模板化的套话。
I think there's a lot of legal documents, and I get these, like, 100 page documents, and I just wanna know, like, what's where are the critical, like, things that I need to know about, and what's, like, kind of the template boilerplate stuff.
对的。
Mhmm.
是吧？
Right?
结果我发现，看过太多这样的法律文件了。
And it turns out, like, I've seen so many, like, documents, legal documents.
所以我敢肯定，律师们肯定有一套自己的系统，比如他们会说，好吧。
Mo I'm pretty sure lawyers at some have some system where they say, okay.
我要一份保密协议，然后直接复制粘贴就行。
I'm want this, like, confidentiality agreement, and it's just copy pasted.
这些都属于很常规的内容。
This is, like, pretty standard stuff.
大家基本上也都认可这些条款。
Everybody kinda, like, mostly agrees with it.
里面没什么特别离谱的东西。
There's nothing, like, crazy out there.
然后还有这么一段内容。
And then there's this one, like, section.
如果对方比较友好，这部分内容会清楚地写在附录里，但有时候就藏在一堆模板文字中间，很难找。
If if you're if if they're nice, it's, like, kind of in the appendix clearly laid out, but sometimes it's, like, buried within, like, all that template stuff.
我觉得AI能特别快地把这些都梳理清楚。
I think AI can, like, suss all that out, like, really, really quickly.
不错。
Cool.
明白了。
Okay.
我还有几个最后的问题。
I have a few final questions.
接着这句话说下去。
Finish this sentence.
到2030年，每个小企业都会拥有。
In 2030, every small business will have.
到2030年，每一家小企业都会有一个类似联合创始人的AI助手，替他们打理日常运营，而老板们只需要专注于当初为什么创办这家企业的初心。
In 2030, every small business will have a cofounder type agent that is running their business for them, and they're really just focusing on why they started that business in the first place.
那他们完全不用做哪些事？
What are they not doing at all?
那些繁琐的后台事务——比如确保企业合规、维持运转之类的事，他们根本不想做，现在都不用管了。
They're not doing any of the back office stuff that, like, they have to do to keep that business compliant and running, but they don't want to do.
它也能帮他们更好地执行战略吗？
Does it help with strategic execution as well?
当然能。
It does.
因为这样一来，他们就能腾出精力，更深入地思考企业的发展方向。
Because, again, like, I think it'll free them up to think a little bit more strategically about their business.
再加上AI结合我们掌握的关于这家企业的全部数据，还能主动提醒客户那些他们没意识到、但其实该考虑的战略问题。
And then, AI, combined with, like, all the information that we have about that business, cannot proactively, like, let the customer know about, you know, strategic things, that they should be thinking about that they're not.
每个企业主现在就应该开始使用的三大AI工具。
Top three AI tools every business owner should start using right now.
当然是Gusto的联合创始人，我觉得是Claude Code。
Well, obviously, Gusto Cofounder, I'd say Claude Code.
即使是不懂技术的人也能用吗？
Even for non tech nontechnical?
当然可以。
Yes.
因为我觉得Claude Code真的很好用。
Because I I think you can use Claude Code.
实际上，在我们公司，财务团队和市场团队的人都在用Claude Code。
And, actually, at our company, we have a lot of, folks in the finance team, the marketing team actually using Claude Code.
你跟Claude Code对话的时候，根本没规定它只能帮你写代码吧？
When you say when you talk to Claude Code, like, there's nothing in there that says it can only code for you.
对吧？
Right?
它其实能做
It can do
这名字容易让人搞混。
the name.
对。
Yeah.
让人困惑。
Confuses
没错。
me.
没错。
Exactly.
它根本不是什么‘是的’那种东西。
It isn't yeah.
有些人已经发现了秘诀，比如我问Claude Code今天天气怎么样，它真能回答。
And some people have figured out the secret that, like, if I ask Claude Code to, go tell me the weather today, it'll actually respond.
是的。
Yeah.
是的。
Yeah.
第三点。
And number three.
语音输入。
Voice dictation.
对。
Uh-huh.
所以我用的是WhisperFlow。
So I use, WhisperFlow.
WhisperFlow？
WhisperFlow?
现在我几乎不打字了。
And these days, I don't really type.
我直接说话，快多了。
I just talk, And it's so much faster.
完全没错。
Like Totally.
我经常在想，AI其实加速了太多事情，比如你现在手头这十件事。
It's kinda also one of those, like, musings that I have is, like, AI has accelerated so many things that, like, actually, these, like, 10 things that you have.
对在座的各位，我现在正在动动手指。
For those of you, I'm I'm I'm wiggling my fingers right now.
这些才是现在的瓶颈。
These are the bottlenecks now.
这些才是真正拖慢你的地方。
These are actually the bottlenecks.
所以如果你还在打字，其实是在拖自己的后腿。
And so if you're still typing, you're slowing yourself down.
哦，确实如此。
Oh, yeah.
挺有意思的是，我们总是一个瓶颈刚解决，又冒出下一个。
It's it's funny how we go from one bottleneck to a chat to another.
对吧？
Right?
其中一些还挺有意思的。
And some of them are really funny.
比如说，嘿。
It's like, hey.
这根本不是瓶颈。
This is not a bottleneck.
什么？
What?
没错。
Exactly.
非常感谢。
Thank you so much.
我觉得这真的很有帮助。
I think it was really useful.
谢谢你这么支持我们。
Well, thanks for being such a great customer.
我还写一份通讯，深入聊聊我用的AI工具、职业发展策略，还有一些在六十分钟播客里放不下的内容。
I also write a newsletter where I go deeper on AI tools that I use, career strategies, and things I can't fit into a sixty minute podcast.
完全是免费的。
It's free.
链接在简介里。
Link is in the description.
关于 Bayt 播客
Bayt 提供中文+原文双语音频和字幕，帮助你打破语言障碍，轻松听懂全球优质播客。