The Heat Pump Podcast - #56 热泵调试真实场景——以及难点所在,与韦斯·戴维斯和布莱恩·菲尼 封面

#56 热泵调试真实场景——以及难点所在,与韦斯·戴维斯和布莱恩·菲尼

#56 What Heat Pump Commissioning Actually Looks Like — and Where It Gets Hard, with Wes Davis and Brian Feenie

本集简介

准备好设计真正有效的热泵系统了吗?免费获取我们的《S型寒冷气候热泵选型手册》——这套系统化方法能帮助承包商一次就准确完成尺寸计算。 👉 https://bit.ly/heatpump-manual-s-free-tool ------------------------------------------------- 想靠信任赢,而不是靠价格?下载我们的《信任检查清单》,了解顶级暖通公司如何建立权威并促成更高品质的交易。 👉 https://bit.ly/the-heatpump-trust-checklist ------------------------------------------------- 在本期《热泵播客》中,主持人埃德·史密斯和埃里克·菲茨邀请了ACC技术服务中心主任韦斯·戴维斯,以及Shift Logic总裁、ACCA QI首席激励官布莱恩·菲尼,共同探讨热泵调试这一关键却常被忽视的流程。他们深入讨论了从一开始就正确执行调试的重要性、现场承包商面临的挑战,以及如何借助正确工具确保长期性能和客户满意度。对话还涵盖了最佳实践、验证工具,以及如何避免昂贵的返工。 韦斯·戴维斯是ACCA的技术服务总监,拥有多年暖通与热泵系统工作经验,专注于正确安装与调试。 布莱恩·菲尼是Shift Logic的总裁、ACCA QI的首席激励官,同时也是暖通业务发展的领导者,致力于推广诊断工具与高质量调试。 你将学到: 热泵系统中“启动”与“调试”的区别 风管泄漏与气流对系统性能的影响 使用Measure Quick和ACCA QI等诊断工具的效果 为何精准调试能显著减少返工并提升客户满意度 目前MeasureQuick + ACCA QI认证在哪些地区适用于热泵,哪些地区还不适用 时间戳: [00:00] – 预告 [02:19] – 本期介绍 [03:07] – 调试与启动的定义 [06:48] – 风管泄漏与气流测试的重要性 [10:12] – 低效做法与虚假报告 [18:33] – 精准调试的工具与技术(含Measure Quick) [26:33] – 寒冷天气下系统性能的验证 [36:57] – 为何需要第二次调试访问 [40:45] – 改善暖通行业调试标准的解决方案 [56:11] – 关于调试与行业标准设定的最终思考 提及资源: ACCA QI认证:https://www.acca.org/qa/prove-it Measure Quick:https://www.youtube.com/@measureQuick 吉姆·伯格曼关于抽真空的视频:https://youtu.be/QJTFESe2VhM?si=jvYEfmMaqBfK3ZBj 关注韦斯·戴维斯与布莱恩·菲尼: LinkedIn(韦斯):https://www.linkedin.com/in/wesdavisacca/ LinkedIn(布莱恩):https://www.linkedin.com/in/brian-feenie-72a27225/ 公司官网:https://www.acca.org/home LinkedIn(公司):https://www.linkedin.com/company/accausa/ YouTube(公司):https://www.youtube.com/@accamerica Facebook(公司):https://www.facebook.com/accontractors Twitter(公司):https://x.com/accausa Instagram(公司):https://www.instagram.com/acca_usa/ 关注主持人: 埃德·史密斯:https://www.linkedin.com/in/ed-smith-5aa8716 埃里克·菲茨:https://www.linkedin.com/in:/ehfitz/ Amply Energy官网:https://www.amply.energy/ Amply Energy YouTube:https://www.youtube.com/@amplyenergy Amply Energy Facebook:https://www.facebook.com/amplyenergy Amply Energy Instagram:https://www.instagram.com/amply_energy/

双语字幕

仅展示文本字幕,不包含中文音频;想边听边看,请使用 Bayt 播客 App。

Speaker 0

说到量化这个问题,我有个客户,今年夏天我给他们做过一些培训。

When you quantify that, I've got a client that I did some training for over the summer.

Speaker 0

他们每年的回调成本高达34.4万美元。

Their callbacks cost them $344,000 a year.

Speaker 0

所以你可以买很多工具,提供大量培训,但随之而来的还有头疼、焦虑,以及硬拖着员工跨过终点线把活儿干完。

So you can buy plenty of tools and provide plenty of training and headaches and anguish and dragging people across the finish line to get the work done.

Speaker 0

但归根结底,如果我能帮客户解决这个问题,减轻他们一直忍受的风险,那这笔账就算得过来了。

But at the end of the day, if I can impact that for a customer and mitigate that risk that they just live with, then I mean, the math works.

Speaker 0

这就是对改变的恐惧。

It's the fear of change.

Speaker 0

对吧?

Right?

Speaker 0

我在研讨会上讲过这个,就是技术人员怎么接受新事物。

I talked about this at the symposium, technician adoption.

Speaker 0

说实话,我们在公司里这方面做得挺差的。比如怎么带领团队转型,或者让团队不断成长,因为我们有时候习惯自上而下地推,效果其实没那么好。

It it was we kinda stink at doing it in a company, like, how to change our team or how to get our team to evolve because we sometimes look at it from a top down approach, and it's just not as effective as it could be.

Speaker 1

大家好。

Hey, everyone.

Speaker 1

今天的节目是一场聚焦热泵调试的深入对话,嘉宾是两位对此非常关注的专家。

Today's episode is a focused conversation on heat pump commissioning with two guys who think about this a lot.

Speaker 1

一位是ACCA和ACCA QI的Wes Davis,另一位是Shift Logic的Brian Feenie,他代表ACCA QI和Measure Quick等机构。

Wes Davis of ACCA and ACCA QI, and Brian Feenie from Shift Logic where he represents ACCA QI and Measure Quick among others.

Speaker 1

为什么这个话题这么重要?

Here's why this one matters.

Speaker 1

美国能源部发现,70%到90%的家用热泵都存在至少一项影响性能的故障。

The Department of Energy has found that 70 to 90% of residential heat pumps have at least one performance compromising fault.

Speaker 1

这可不是什么小问题。

So that's not a ticky tack little thing.

Speaker 1

这是实实在在影响设备运行效果的错误。

It's a mistake that actually impacts performance.

Speaker 1

所以如果你在安装热泵,并且希望做到专业到位,调试环节至关重要。

So if you're installing heat pumps and you care about doing it right, commissioning is critical.

Speaker 1

不过,你们在这期节目里也会听到,针对现代变频低温热泵的调试,确实存在不少需要注意的细节和限制条件。

But, and you'll hear this throughout the episode, there are real asterisks and footnotes and caveats when it comes to commissioning modern inverter driven cold climate heat pumps.

Speaker 1

多联机无风管系统该怎么调试呢?

How do you commission a multi zone ductless system?

Speaker 1

大冬天外面冻得厉害的时候,该怎么进行规范的抽真空操作?

How do you perform a proper evacuation in the dead of winter when it's freezing outside?

Speaker 1

这里头确实有不少悬而未决的问题,技术上也相当复杂。

There are open questions and legitimate technical complexity here.

Speaker 1

Brian和Wes把基础打得很扎实,也讲清楚了为什么调试很重要,但你可以把这期节目当作一段对话的开始,而不是结束。

Brian and Wes do a great job laying the foundation and explaining why commissioning matters, but consider this episode the start of a conversation, not the end of one.

Speaker 1

对于现代变频热泵的调试,我们计划投入更多时间,无论是在这档播客里,还是在Amply平台上。

Commissioning modern inverter driven heat pumps is something we plan to spend a lot more time on, both on this podcast and at Amply.

Speaker 1

所以敬请期待我们后续的相关内容。

So expect more from us on it.

Speaker 1

如果你想深入了解,首先可以去了解一下ACCA QI,还有Measure Quick。

If you wanna dig in further, first, check out ACCA QI, check out Measure Quick.

Speaker 1

不过,我们也整理了一份免费的可信度检查清单,帮助你了解如何以工艺水平而非价格来赢得竞争。

But we also put together a free trust checklist that walks through what it looks like to compete on craftsmanship instead of price.

Speaker 1

这个链接可以在节目笔记里找到。

The link to that is in the show notes.

Speaker 1

好了。

Alright.

Speaker 1

我们开始进入今天的讨论吧。

Let's get into this conversation.

Speaker 1

欢迎收听《热泵播客》。

Welcome to the Heat Pump Podcast.

Speaker 1

我是埃德·史密斯。

I'm Ed Smith.

Speaker 2

我是埃里克·菲茨。

And I'm Eric Fitz.

Speaker 2

我们是Amply Energy的联合创始人。

We are cofounders of Amply Energy.

Speaker 1

好的。

Alright.

Speaker 1

今天请来了两位在业内几乎没人不认识的嘉宾。

Today, have two guys who don't need much introduction in the industry.

Speaker 1

我们有ACCA技术总监韦斯·戴维斯。

We have Wes Davis, is ACCA's director of technical services.

Speaker 1

欢迎你,韦斯。

Welcome, Wes.

Speaker 3

谢谢。

Thank you.

Speaker 3

很高兴能来。

Glad to be here.

Speaker 1

还有布莱恩·菲尼,堪称多面手,他是Shift Logic的总裁,也是ACCA QI的首席鼓励官,同时还负责Measure Quick的业务拓展。

And we have Brian Feenie, a Swiss Army Knife who is president of Shift Logic, CEO, which means chief encouragement officer of ACCA QI, and he leads business development for Measure Quick.

Speaker 1

欢迎你,布莱恩。

Welcome, Brian.

Speaker 0

很高兴见到你们二位。

Good to see you, fellas.

Speaker 1

我们平时做这个《热泵播客》都是随意聊聊,内容比较发散。

So normally, run a nice meandering podcast here on the Heat Pump Podcast.

Speaker 1

但今天咱们聚焦一个明确的主题——热泵的调试。

But today, we have a focused topic, which is heat pump commissioning.

Speaker 1

我们特别高兴请到你们两位来深入探讨,因为这个问题非常重要,但又常常被忽视。

And we're excited to have both of you guys on there to tackle this because it's a big meaty and I think underserved question.

Speaker 1

那我们先从最基础的定义开始吧。

So let's start at the top with a definition.

Speaker 1

什么是调试?它和很多安装人员说的‘开机启动’有什么区别?

What is commissioning and how is it different from startup, which a lot of contractors think of?

Speaker 3

这是个很好的问题。

So that's a great question.

Speaker 3

在我看来,调试涵盖的内容远不止最后一步——通电、调设定值,让设备跑起来那么简单。

To me, commissioning encompasses more than just that final step when you energize the system and maybe change the set point to get the equipment to run.

Speaker 3

ACCA对调试的定义是从设计阶段就开始的。

Commissioning to ACCA starts at the beginning with design.

Speaker 3

如果我正确做了负荷计算,选对了设备,我就跳过风管尺寸——你可能不信,但我关注的是通风要求。

So if I've done the load calculation correctly, I've selected the equipment correctly, I'm gonna skip the duct sizing, believe it or not, but I'm looking at ventilation requirements.

Speaker 3

如果需要通风,这些要求有没有达到?

If they're required, are they being met?

Speaker 3

然后是设备安装,接着我们检查送风系统。

And then the equipment installation, and then we look at the distribution system.

Speaker 3

系统是否密封良好?

Is it tight?

Speaker 3

气流是否平衡?

Is it balanced?

Speaker 3

最后但同样重要的是文档记录。

And then last but not least is the documentation.

Speaker 3

对很多暖通空调从业者来说,后半部分——比如测试风管漏风或调节风量——确实挺有挑战的。

And for a number of HVAC professionals, that can be a heavy lift, the latter part where I'm testing the duct leakage and or balancing the airflow.

Speaker 3

没人会否认这些都很重要,但确实不容易做到。

No one will disagree that those are great things that need to be dressed, but it's hard.

Speaker 3

这对很多承包商来说是个不小的负担。

That's a heavy lift for many contractors.

Speaker 3

所以对于ACCA来说,我们有一套经过验证的系统性能检查清单或认证,涵盖设计、设备、风管和文档。

And so for ACCA, we've got a verified system performance checklist or a certificate, and that looks at design, equipment, ducts, and documentation.

Speaker 3

此外,我们还有经过验证的设备运行标准。

And then we have a verified equipment operation.

Speaker 3

那我们先从设备开始吧。

So let's just start with the equipment.

Speaker 3

确保设备处于最佳运行状态,然后直接跳到文档部分。

Let's make sure it's operating at its peak or optimal performance, and then skip to the documentation.

Speaker 3

经过验证的系统运行是高端承包商的显著优势,而经过验证的设备运行则是承包商入门的理想质量认证。

And we find verified system operation is a great differentiator for the premium contractor, and verified equipment operation is a great QI certificate to get a contractor started.

Speaker 3

这两者都有难度,我们稍后会进一步讨论。

And both can be a challenge, and we'll talk more about that later.

Speaker 2

太棒了。

Awesome.

Speaker 2

关于调试的定义,你还有什么要补充的吗?

Any color you wanna add to to the definition of commissioning?

Speaker 0

安装说明不是护膝。

Install instructions are not knee pads.

Speaker 0

这是我的一个笑话。

That's my joke.

Speaker 0

我在全国各地培训调试时,常会在课堂上提到:盒子里附的安装说明,是必须认真阅读并严格执行的。

When I train on commissioning throughout the country, that's something I usually bring up in my classes is that install instruction that comes in the box is supposed to be read and followed.

Speaker 0

其实,那正是调试的核心所在。

And that truly is commissioning that's in there.

Speaker 0

我们经常看到各种偷工减料成了惯例。

We tend to see a lot of shortcuts being made as a standard.

Speaker 0

我入行三十年了,到现在,大家还是用三十年前的老办法在做。

Being in the industry thirty years, it's still being done the same way it was done thirty years.

Speaker 0

生活不止是过冷压力和温差这些事。

There's more to life than sub cooling pressures and temp split.

Speaker 0

可惜,我们看到的偏偏就是这些。

And, unfortunately, that's what we see.

Speaker 0

所以急需制定标准,因为设备越来越贵,最后吃亏的还是消费者。

So standards desperately needed because equipment's getting more expensive, and the consumer's the one that's suffering at the end.

Speaker 0

这在我们行业是个大问题,关键在于该由谁来负责,毕竟牵扯的人太多了。

And it's a problem in our industry, and it comes down to who do we hold accountable because there's a lot of hands in the pot.

Speaker 2

明白了。

Got it.

Speaker 2

调试不仅能让业主拿到他们付钱该得的东西,也能帮安装团队和公司减少返工。

And, I mean, commissioning not only important for making sure the homeowner gets what they're paid for, but it's also how the install team, the company can avoid those callbacks too.

Speaker 2

对吧?

Right?

Speaker 2

所以这显然是调试价值的核心所在,值得花这份功夫。

So that's obviously a really important part of the value proposition of why it's worth doing all this work.

Speaker 3

没错。

Absolutely.

Speaker 2

我们看到一个数据,想听听你的看法。

And we came across this stat, kinda curious to get your reaction to it.

Speaker 2

能源部几年前做过一项研究,发现全美范围内,多达七到九成的家用热泵在检测时都存在至少一种系统故障。

DOE did a study a little while back that found that something like 70 to 90% of residential heat pumps in particular have at least one some kind of fault on the system when they did these audits across the country.

Speaker 2

如果把风管漏气也算作系统故障之一,那几乎百分之百的系统都有问题。

And if you factor in duct leakage as part as like one of the kind of system faults that almost goes to like a 100% of the systems they found had an issue.

Speaker 2

为什么会出现这么高的比例?你觉得原因是什么?

Why is that so high, and why do you think that is?

Speaker 2

你能再详细解释一下背后的原因吗?

And is there any kind of more detail you can kind of explain around that?

Speaker 2

韦斯,你提到风管检漏特别有挑战性。

Wes, you mentioned particularly the challenge of duct leakage testing.

Speaker 2

这背后到底出了什么问题?

What's going on there?

Speaker 1

而且要补充一点,这是影响性能的故障。

And just to add, it was a performance compromising fault.

Speaker 1

对吧?

Right?

Speaker 1

不是那种小失误,比如稍微没弄对。

It wasn't like a poindexter line, you did something a little bit off.

Speaker 1

不是的。

It's like, no.

Speaker 1

这真的会影响家用设备的运行效果,非常重要。

It's actually gonna impact how it works for the homeowner such that it, like, it really matters.

Speaker 1

对吧?

Right?

Speaker 3

没错。

Absolutely.

Speaker 3

所以,埃里克,我觉得这里有几个因素在起作用,我认为能源部的研究还涵盖了热泵、空调和炉子。

So, Eric, I think that there are a few things at play here, and I believe the DOE study looked at heat pumps and air conditioners and furnaces too.

Speaker 3

所以,我知道这是个热泵播客,但我觉得他们调查的范围稍微广一些。

So it was I know this is the heat pump podcast, but I think they cast a little broader net.

Speaker 3

他们在全国各地的许多家庭中做了抽样调查。

It and they did a sample on a number of homes across the country.

Speaker 3

我知道里面有很多细节。

I know there were some lots of details.

Speaker 3

挑战在于,在很多情况下,房屋的房龄是个问题。

The challenge is, in many cases, the age of the home.

Speaker 3

所以随着建筑商越来越意识到管道泄漏的影响,他们要么把管道移到受控空间内,要么就明确规定并强制要求对管道进行密封。

So as homebuilders have become more aware of the impact of duct leakage, they have either moved the ducts inside a conditioned space or they have specified and required duct sealing.

Speaker 3

住宅能源评级网络和能源评级指数分数能展示房屋各个部分的性能表现,其中就包括管道系统。

The home energy rating network and energy rating index scores demonstrate how well different parts of the home perform, and one of those is the duct system.

Speaker 3

如果你的房子通过了能源之星认证,拥有HERS评级或者能源评级指数分数,

And so if you've got a home that was ENERGY STAR certified, if it has a HERS rating, it's entirely possible or an energy rating index score.

Speaker 3

那么很有可能这个房子的管道系统已经经过检查、测量,并且必须满足一定的公差、规格或要求,以确保管道系统的密封性。

Highly probable that that home's system, the duct system was checked, measured, and had to meet some tolerance, some specification, some requirement for a tight duct system.

Speaker 3

我觉得我们的建筑环境还没跟上。

I don't think our built environment has quite caught up.

Speaker 3

过去呢,大家就是随便用普通胶带一贴,那时候UL 181标准都还没出现——其实UL 181胶带早就有了。

And so in the old days, when we just slapped regular duct tape before it was u l one eighty one even or UL one eighty one tape has been around for a long time.

Speaker 3

但那时候施工队也不懂,再说那玩意儿也贵。

But contractors didn't know any better and buy that stuff's expensive.

Speaker 3

银色铝箔胶带?

Silver foil tape?

Speaker 3

天哪。

Great Scott.

Speaker 3

所以很多情况是无知造成的。从九十年代,甚至八十年代开始,这个行业慢慢变得更有知识、更专业了。

And so I think a lot of it was ignorance and starting in the, I'll say, the nineties or the or even the eighties, it became much more the industry became much more educated, much better educated, more informed.

Speaker 3

我觉得这方面确实进步了。

And so I think that has improved.

Speaker 3

但如果你去一户人家,对史密斯夫妇说:你们家真得好好处理一下。

But if you go to a home and say, mister and miss Smith, you really need to no.

Speaker 3

这话可不是针对你,埃德。

Nothing directed at you, Ed.

Speaker 3

你家阁楼或者爬行空间里的风管很可能有漏风的地方,得把它密封好。

It's highly probable that the ducts in your attic or in your crawl space are leaky, and we need to seal that up.

Speaker 3

这活儿挺费劲,又脏又累,或者费用也不低。

It can be a heavy lift, and it's nasty, dirty work or it's expensive work.

Speaker 3

有家叫 Aero Seal 的公司挺不错,他们能从风管内部进行密封,不用你钻进闷热、狭窄或者潮湿阴冷的地方去涂抹密封胶或其他密封材料。

There is a great company out there, Aero Seal, who can do a lot of duct sealing from inside the ducts and doesn't require you crawling around in a hot or confined space or a damp, clammy, cold space to apply mastic or other sealant to seal up a duct system.

Speaker 3

这行生意本来就够难做了,再增加一层复杂性和难度,真是个不小的挑战。

And this business is tough enough already, and so adding on another layer of complexity and difficulty is a real challenge.

Speaker 3

说到风管漏风,在未经过温控的空间里,它对能耗的影响是最大的。

And duct leakage is by far the biggest has the biggest energy impact when you look at ducts in unconditioned space.

Speaker 3

这种漏风会直接毁掉暖通空调系统的性能、容量,以及整体效果。

That leakage just kills HVAC system performance, capacity, the whole schmear.

Speaker 3

所以这事儿很重要,但实施起来很难,落实起来也不容易。

So it's important, and it's hard to implement and to get done.

Speaker 2

明白了。

Got it.

Speaker 2

是的。

Yeah.

Speaker 2

这确实是个难题。

It's definitely a challenge.

Speaker 2

再从设备角度想想,这些数据里还有哪些值得关注的?

And thinking more on the equipment side, what else from those stats?

Speaker 2

为什么在那项研究中,空气处理机组和室外设备的问题会这么多?

Why is it that there are in that study, that there were so many faults found when it came to the air handler or the outdoor equipment?

Speaker 2

你对此有什么看法吗?

Do you have any thoughts there?

Speaker 3

我觉得这跟布赖恩之前提到的点有关。

I think this gets to Brian's earlier point.

Speaker 3

很多时候,公司并没有因为做好工作而得到应有的回报。

Too often, companies are not rewarded for doing good work.

Speaker 3

而且,这确实是个很难做的行业。

And, again, this is a very tough business.

Speaker 3

营销、运营、发工资、组建团队、维持运转,有太多事情会耗尽你的时间。

Marketing, operations, meeting payroll, building a team, keeping the lights on, so many factors that just could eat up a person's time.

Speaker 3

技术能力是其中之一,我们总能想办法解决。

And technical competence is one of those things that, we'll figure it out.

Speaker 3

我招过很多安装工,一开始会盯着他们一两单,确认没问题了,就放心了。

I know I've hired lots of installers, and you keep an eye eagle eye on them for one or two installs, and then, okay, I think they're okay.

Speaker 3

我们目前做得还不错。

We're doing fine.

Speaker 3

以前根本没法全面了解每一个安装现场的情况。

And before, there wasn't a good way to have that insight to see every installation.

Speaker 3

他们做完这个活儿,那个活儿,到底干得怎么样?

How did they leave this job or that job?

Speaker 3

现在,所有情况都能看得一清二楚。

You can now see them all.

Speaker 3

所以这其中一部分是技术的进步,

And so some of it is advances in technology, and

Speaker 2

我们

we

Speaker 3

对此非常感激。

are very grateful for that.

Speaker 3

但还有一部分是观念上的问题。

And some of it is still a mindset.

Speaker 3

要让技术人员和安装工按规范做事,确实不容易。

It is a challenge to get technicians, installers to do things correctly.

Speaker 3

有时候他们自己检测时才发现,天哪,我的风量不够。

And sometimes when they test their work and they see, oh my goodness, my airflow is not good.

Speaker 3

我测了风量,确实偏低。

I've measured my airflow, and I am low.

Speaker 3

这会影响制冷剂的充注量,而充注量又会直接影响制冷能力。

And that's gonna impact refrigerant charge, and refrigerant charge is gonna impact capacity.

Speaker 3

幸运的是,大多数客户根本不知道。

Fortunately, most customers have no idea.

Speaker 3

哦,反正一直就这样,旧系统坏了,新系统能用,我就挺满意,没什么问题。

Oh, well, it's always been kinda like this, and the old system broke, new system's working, so I'm happy, I'm okay.

Speaker 3

他们根本不知道该期待什么。

They have no idea what to expect.

Speaker 3

所以有好多因素,我就先说这些吧。

So a number of factors, and I'll stop there.

Speaker 0

我来进一步说说。

I'll expand on that.

Speaker 0

比如,韦斯提到了气流这方面的问题。

Like, Wes touched on the Airflow side of things.

Speaker 0

对吧?

Right?

Speaker 0

而且到现在,连最基本的启动流程都没有统一标准。

And without any type of standardized approach to I'll even call it startup at this point.

Speaker 0

随便填个报告,想写啥就写啥,这种做法时间一长就成习惯了。

The ability to pencil whip a report and say whatever you know it's supposed to say just perpetuates over time.

Speaker 0

销售流程变成了:你以前舒不舒服?现在舒不舒服?

And the sales process becomes, were you comfortable before and are you comfortable now?

Speaker 0

既然都舒服,那我就没必要改了。

Well, then I don't have to change anything.

Speaker 0

我们把判断舒适度的责任全推给了客户,这简直就像按了个快捷键。

So we're putting the onus back on the consumer to be the thermostat of their comfort, and it's like hitting the easy button.

Speaker 0

可惜的是,大多数系统要么制冷剂过多,要么不足。

And, unfortunately, most systems are overcharged or undercharged.

Speaker 0

从来没人能精准充注,就是因为没人重视风量。

They're never charged perfectly because of the fact that airflow is being neglected.

Speaker 0

我昨天刚做培训,我说他在测静压。

I was just doing a training yesterday, and I said he's measuring static pressure.

Speaker 0

那个技工说:哦,我每次都会测。

And technician said, oh, I measure it every time.

Speaker 0

我当时就想着,好吧。

I'm like, okay.

Speaker 0

你能给我看看在哪儿吗?

Can you show me where?

Speaker 0

他测的方法是错的。

He was measuring it wrong.

Speaker 0

就在上周,有个客户发给我一张他们探头放置的照片,结果他们测的静压完全错了。

And then I had a client just last week sent me a picture of their probe placement, and they were measuring completely wrong static pressure.

Speaker 0

可能看这个视频的人都知道这事儿。

So and anyone probably watching this knows that already.

Speaker 0

这问题其实大家都知道,但我碰到的频率实在太高了。

It is a known issue, but I run into it way too often.

Speaker 0

就是一些最基本的诊断和测量方法。

Just simple things of basic diagnostics or basic measurements.

Speaker 0

但都没人教,也没人强调。

They're not being taught or reinforced.

Speaker 0

有句老话,虽然不是我发明的,但叫作‘眼见为实’。

And there's an expression that I certainly didn't make it up, but it's inspect what you expect.

Speaker 0

如果你有个网站或者广告牌,上面写着你是市场上最好的、质量最高,诸如此类的话,我倒要挑战在座的各位去证明这一点。因为我可以告诉你,大多数时候,你们的技师只是在应付报告或检查表,因为他们能这么做。

If you have a website or a billboard and you're saying you do the best job in the market, you're the best company, best quality this, best quality that, I would challenge every one of you to prove it because I can tell you that most of the time your technicians are pencil whipping those reports or those checklists because they can be.

Speaker 0

在客户回访之前,并没有一个统一的渠道来确保这些工作被真正审计过。

There's no clearinghouse to make sure that it's being audited properly until the callback happens.

Speaker 0

还有,埃里克,你刚才提到了客户回访。

And, Eric, you mentioned callbacks.

Speaker 0

对吧?

Right?

Speaker 0

我是说,我有幸和Wes一起合作,我们开发了一个回拨计算器,分享给大众,帮助承包商真正了解他们的业务中‘漏船效应’有多严重,以及他们实际上损失了多少利润,因为大多数人都不知道要去追踪这个问题。

I mean, I was lucky enough to work with Wes, and we created a callback calculator to share with the world and help contractors actually understand how much the leaky boat effect is happening in their business, how much profit they're actually losing because most people don't know to track it.

Speaker 0

这一切都始于现场。

And it's all starting at the field.

Speaker 0

问题就出在缺乏调试环节。

It's starting with that lack of commissioning.

Speaker 0

那项能源部的研究,我当年在白罗杰斯公司工作时就参与过那个南向研究。

That DOE study, I was a part of that South Face study years ago when I worked for White Rogers.

Speaker 0

看到大多数承包商其实对自己的业务数据一无所知,这并不让人意外。

And it's not surprising to see that most contractors really don't have good data on their own business.

Speaker 0

好在现在有些客户关系管理系统能帮我们追踪某些指标,比如回访——他们管这叫回访——但现场的监管依然严重不足。

And so, luckily, with some CRMs out there, you can start to track certain things like callbacks or recalls as they call them, but there's still not a lot of great oversight in the field.

Speaker 0

正因如此,这个问题才一直持续存在。

And that's where this issue continues to perpetuate.

Speaker 2

明白了。

Got it.

Speaker 2

是的。

Yeah.

Speaker 2

真没想到。

Wow.

Speaker 2

你们两位刚才说的,涵盖了从依赖业主主观感受这种高度定性的问题开始的一整套挑战,比如‘您觉得舒服吗?’

Both of you have laid out, like, a whole spectrum of challenges from relying on the homeowner as this like super qualitative, oh, are you comfortable?

Speaker 2

而不是那种量化的信息。

And not like quantitative information.

Speaker 2

还有个问题,就是所谓的“走过场”或者“糊弄事儿”,你怎么确定实际测量的内容和记录下来的是一致的呢?

The challenges around this idea of sort of pencil whipping or like, how do you really know that this is what was actually measured versus what was documented.

Speaker 2

你们还提到了其他各种各样的情况。

Range of other things you guys covered.

Speaker 2

我觉得这是个很好的切入点,我们可以从讨论这些挑战转向谈谈真正的调试工作是什么样的,以及正确执行时又是什么样子。

I think this is like a perfect point to kind of shift from the landscape of challenges to let's talk about what does commissioning look like, and what does it look like when it's done correctly?

Speaker 2

那咱们换个话题,深入聊聊这个。

And so let's switch gears and dive into that.

Speaker 3

嗯,埃里克,如果我可以插一句的话,我想顺着布莱恩刚才说的点,稍微铺垫一下:有时候问题其实出在销售流程的最后阶段,也就是启动服务之前。

Well, Eric, if I may, I wanna build on something Brian said and sort of preface the answer with sometimes it it's beyond that last start up phase at the sales process.

Speaker 3

销售人员会竭尽全力,确保客户点头答应。

The salesperson is doing everything he can to make sure that the customer says yes.

Speaker 3

所以,把坏消息摆到台面上,往往不受欢迎,特别是如果他们不知道该怎么开口的时候。

And so bringing bad news to the table is not always welcome, especially if they don't know how to do it.

Speaker 3

所以这房子是五十年代建的,当时装的是个炉子,结果后来又在上面加了台空调。

And so a system with the head was a furnace when the house was built in the fifties, oh, and let's put an air conditioner on top of it.

Speaker 3

这样的话,通风管道系统就会有点太小了。

Well, that duct system is gonna be a little undersized.

Speaker 3

我现在有个冷却盘管直接架在炉子上面,这会影响鼓风机的运行效果。

I've got a coil that's now sitting over the furnace, and that has an impact on how well that blower performs.

Speaker 3

然后可能我们还会把它换成热泵,顺便把门也给换了。

And then maybe we replace it with a heat pump and k d bar the door.

Speaker 3

与其去测一些静压或者其他数据,然后判断 duct 系统够不够用,

And instead of taking some static pressure measurements or other measurements and determining, have I got enough duct system here?

Speaker 3

如果不够,又能采取什么措施来补救呢?

And if I don't, what can I do to fix it?

Speaker 3

可能是下游的管件有问题,也可能是做完负荷计算后发现后卧室需要增加一些回风,或者是对像回风口这样影响很大的部分进行修改。

It might be fittings downstream, it might be that back bedrooms add some more air back there after we do a load calculation, or it might be modifying something that has a big impact like the return.

Speaker 3

但如果你没有做前期的资格预审,没有评估系统,心里没底,就算派出一支工具齐全、技术过硬的优秀安装团队,他们最终还是会撞上 duct 系统尺寸不足这道坎。

But if I haven't done that prequalification, if I haven't assessed the system, if I don't know and I send a great install crew that has all the tools and they do great work, they're still gonna bump up against that undersized duct system.

Speaker 3

不幸的是,承包商们得摔上几跤才能长记性。

And, unfortunately, contractors will have to skin their knees a few times.

Speaker 3

他们得经历几回碰壁,才能真正明白过来。

They will have to there will be a few hard knocks lessons or school of hard knocks.

Speaker 3

但一旦你明白了,那可就太好了,斯科特。

But once you learn that, oh, great, Scott.

Speaker 3

我还记得第一次我们把丙烷炉换成热泵,同时装上电加热的时候。

I still remember the first time we replaced a propane furnace with a heat pump and put in electric heat.

Speaker 3

你猜丙烷炉原来用的是多大电压?

Guess what size voltage went to that propane furnace?

Speaker 3

不是220伏。

It wasn't two twenty.

Speaker 2

是的。

Yeah.

Speaker 3

我还给电工开了支票。

And I wrote the check to the electrician.

Speaker 3

老板说,嘿。

The boss said, hey.

Speaker 3

不行。

No.

Speaker 3

不行。

No.

Speaker 3

不行。

No.

Speaker 3

不行。

No.

Speaker 3

这笔账我来付。

I'm writing this check.

Speaker 3

你猜怎么着?

And guess what?

Speaker 3

这个教训我一辈子都忘不了。

I never ever forgot that lesson.

Speaker 3

所以那些深刻的教训,总是记在心里。

So the hard lessons, they stick with you.

Speaker 3

我觉得承包商们也得经历同样的过程,稍微调整一下他们的工作方式。

I think this is gonna be the same thing that contractors will have to learn and slightly modify their processes.

Speaker 3

这里面其实有不少机会——客户更满意,系统运行得更好,甚至成交价还能更高。

I think there's opportunity there, happier customer, better performing system, maybe even a higher sales ticket.

Speaker 3

所以改进的空间很大。

So lots of opportunities for improvement.

Speaker 2

谢谢你把话题拉回到这一点上。

Thanks for bringing us back to that.

Speaker 2

再强调一遍,一定要做负荷计算,测量风管系统。

Just to reemphasize it, do load calcs, measure the duct system.

Speaker 2

哪怕你严格按照教科书安装,做得再完美也没用。

It doesn't matter if you do a textbook install, the best install anybody has ever done.

Speaker 2

如果风管容量不够,负荷计算偏差太大,那就麻烦大了。

If you don't have sufficient duct capacity, if your load calcs are way off, you're in big trouble.

Speaker 2

你根本不可能成功。

You're never gonna be able to succeed.

Speaker 2

没错,韦斯,你说得真好。

So, yeah, great point, Wes.

Speaker 3

一对一。

One for one.

Speaker 3

所以。

So

Speaker 2

我们换个话题,聊聊正确的做法应该是怎样的。

let's switch gears and talk about this process and what it looks like when we're doing things the right way.

Speaker 2

经常遇到一个问题,特别是现代变频热泵,就是制冷剂的充注量。

One thing that comes up a lot, particularly with heat pumps in modern inverter driven heat pumps, is refrigerant charge.

Speaker 2

咱们来详细说说这个。

Let's get into that a bit.

Speaker 2

对于传统系统,你可能只需要检查过热度或过冷度。

With a traditional system, you might just be checking superheat or subcooling.

Speaker 2

这些变频系统有什么不同之处?

What's different with these inverter driven systems?

Speaker 0

制造商根本不在乎。

Well, the manufacturers don't care.

Speaker 0

没有那种测量方法,埃里克。

There isn't that measurement, Eric.

Speaker 0

直接称重加注制冷剂,先彻底抽真空,然后称重加注,别管那么多。

It's weigh in the charge or first, pull a proper evacuation, weigh in the charge, and don't worry about it.

Speaker 0

这其实是昨天一位客户说的原话。

That that's actually a quote from a customer yesterday.

Speaker 0

称重加注,让系统运行就行。

Weigh in the charge, Let it run.

Speaker 0

别操心了。

Don't worry

Speaker 3

制造商告诉他们的那些话。

about manufacturer told them.

Speaker 0

那是制造商告诉他们的。

That's what their manufacturer told them.

Speaker 0

现在市场上很多品牌其实都属于同一群制造商,经过整合后,真正做生产的就那么几家。

And so with the consolidation or the multi brand label of specific brands that are in the market right now, there's only a handful of manufacturers now.

Speaker 0

我们正面临一种‘黑箱’现象——很多时候,连他们自己都不清楚这些系统到底怎么运行的。

And we're experiencing a black box syndrome of they don't even know half the time what's even how those systems are running.

Speaker 0

我也不知道这台设备实际运行在多大的容量上。

I don't know what capacity that system's running at.

Speaker 0

有些情况下,你得测频率,才能知道设备到底运行在什么容量。

In some cases, you have to measure frequency to know what capacity the equipment's running at.

Speaker 0

要真正确认系统运行正常,唯一可靠的方法就是让它在100%满载下运行。

And the only way to really effectively verify a properly running system is at a 100% capacity.

Speaker 0

不幸的是,我前几天刚去客户那儿做MeasureQuick培训。

And, unfortunately, I was down with a customer doing MeasureQuick training.

Speaker 0

我们正在对一些变频热泵进行调试培训。

We're doing commissioning training on some variable speed heat pumps.

Speaker 0

他们根本不知道,必须让系统满负荷运行才能确认它正常工作。

And they never knew that they had to run that system at a 100% to verify that it was working properly.

Speaker 0

等到第一个高温天,你猜怎么着?

And then the first hot day, guess what?

Speaker 0

那套系统运行起来像一架喷气式飞机从屋里飞过,因为风管太细了。

That system was sounded like a jet airplane running through the house because the duct was undersized.

Speaker 0

静压超过了25毫米水柱。

They had over an inch of static.

Speaker 0

问题可不止一两样。

I mean, a lot of things going on.

Speaker 0

他们被告诉说,直接装上就行。

And they were told, just put it in.

Speaker 0

这是即插即用的。

It's plug and play.

Speaker 0

它会自动适应房子的条件。

It'll adjust itself to the house.

Speaker 0

它会自动适应风管系统。

It'll adjust itself to the duct system.

Speaker 0

再往前推个十到二十年,变频风机刚出来的时候,销售说只要装上变频风机,就能解决风管效率问题——我们都知道这根本不对,但当时大家都被这么忽悠了。

And this goes even you think back ten, fifteen, twenty years ago when variable speed blowers came out, And the sales pitch was, oh, if you put in a variable speed blower, it'll overcome duct efficiencies, which we know is not true, but that's what everyone was sold.

Speaker 0

所以直到现在,我们行业里的技术人员对这些设备的实际运行原理,还是有很多模糊不清的地方。

And so there's still a lot of gray area of understanding in our industry, at the technician level, about how these things actually operate.

Speaker 0

结果就全扔给下游合作伙伴去处理了。

And it's left up to the down channel partners to do it.

Speaker 0

现在分销商得承担因安装不当导致的保修索赔责任。

The the distributors now have the burden of the warranty claims for stuff not being installed properly.

Speaker 0

别提后续维护了。

Forget about servicing it.

Speaker 0

根本没人知道该怎么处理。

Nobody knows what to do.

Speaker 0

对吧?

Right?

Speaker 0

因为从机器里根本拿不到这些数据。

Because you can't get the information out of the machines.

Speaker 0

所以,基本上你得看无风管机组的温差,或者运气好的话,还能测一下静压和风量,但要是想准确验证制冷剂充注量,除非你对这台设备的具体特性非常了解,否则很难做到。

So without essentially looking at temperature split on a ductless unit or even being luckily, you can still measure static pressure and flow on a ducted inverter system, but you're not able to verify charge very easily without knowing a ton about the nuances of that particular equipment.

Speaker 0

所以目前行业里,针对这类设备的调试、测试和故障排查,还缺乏一套通用的标准方法。

So the industry right now is lacking an overarching method of commissioning and testing and troubleshooting that type of equipment today.

Speaker 0

这种情况挺让人头疼的,因为现在冷气候热泵的宣传承诺和实际表现都很重要,有些公司甚至设计系统时连备用加热都不配,那它必须得靠谱才行。

And it's it's a sad state of affairs because with cold climate heat pumps and the promises that are being made and how they perform, I mean, some of these companies are designing systems without emergency backup heat, so it better do its job.

Speaker 0

但我必须公开表态,要求这些设备制造商做得更好。

But I I wanna go on record and challenge these OEMs to do a better job.

Speaker 0

他们得明白,应该帮整个行业提升水平,而不是把产品搞成个黑箱,甩手不管。

Like, they need to understand, need to help the industry be better at it instead of just making it a black box that don't worry about it.

Speaker 0

跟我说“没事,会好的”,这理由我可不接受。

It'll be fine is not a good answer to me.

Speaker 1

Brian,我能就你提到的这点再确认一下吗?

Can I clarify one of the things you're seeing there, Brian?

Speaker 1

OEM就是原始设备制造商的意思。

Because the OEMs means original equipment manufacturer.

Speaker 1

但像我们熟知的那些品牌, homeowners在自家外机上看到的那些名字,其实很多根本不是真正的制造商。

But, like, the brands we know, the brands homeowners see on the unit outside their home, often those brands are not the manufacturer.

Speaker 1

对吧?

Right?

Speaker 1

真正生产的是代工厂家,他们只负责生产。

There's contract manufacturers only hand them.

Speaker 1

行业整合已经非常严重了。

There's been a ton of consolidation.

Speaker 1

所以你的意思是,我们认识的那个品牌厂商,自己都不完全懂这设备,因为他们早就不再亲自生产了,导致信息在下游传递时出了问题。

So your point is the manufacturer with the brand we know doesn't even fully understand their equipment because they're not the ones manufacturing it anymore, and so miscommunication is traveling downstream.

Speaker 1

这算是根本原因吗?

Was that the sort of the root?

Speaker 0

我觉得确实有这方面的原因,另外,他们也根本拿不到制造商那边的完整信息。

I think there's an element of that, and I also think that there's they just don't have the information from that manufacturer

Speaker 1

来自真正的制造商。

From the actual manufacturer.

Speaker 0

在海外。

Overseas.

Speaker 0

对吧?

Right?

Speaker 0

确实是这样。

So Yeah.

Speaker 0

现在情况更复杂了,最让我担心的是信息归属问题,这些品牌正面临严重的信誉风险。

It's just this now it's complicated it even more because that custody of info is I think the thing that troubles me the most is the fact that brand integrity is clearly at risk here for all those Measure brands.

Speaker 0

这些是家喻户晓的品牌,如果再不采取行动,一两年内就会出大问题。

Those are household brands that are a year or two away from really bad things if they don't do something.

Speaker 0

对吧?

Right?

Speaker 0

如果能和ACCA、Measure Quick这样的机构合作——也不一定非得是我们,但至少得做点什么,确保这个行业把事情做对。

If if it's partnering with an organization like ACCA or Measure Quick or it doesn't even have to be us, but, like, just do something to make sure that the industry is doing this stuff right.

Speaker 0

因为在那些逆变器出现之前,我们终于搞明白了。

Because before those inverters came around, we finally figured it out.

Speaker 0

对吧?

Right?

Speaker 0

过去传统分体式系统,我们都知道该怎么安装,才能确保万无一失。

We knew traditionally a standard split system had the same type of process and methods to make sure it was installed correctly.

Speaker 0

对吧?

Right?

Speaker 0

现在可全乱套了,这事儿真让人担心。

Now it's all bets are off, and that's a scary thing.

Speaker 3

我觉得现在比以往任何时候都更需要认真钻研逆变系统的安装说明,尤其是这类系统。

I would supplement that by saying I think it's more important now than ever for, especially, inverter driven systems to really immerse yourself in those installation instructions.

Speaker 3

可能会有些适应期,但这是最该入手的地方。

I think there are probably some growing pains, but that is the best place to start.

Speaker 3

我们手头的工具最适合用于带测试模式的风管系统,那样我知道该期待什么,也有参照标准可以比对。

And the tools that we have are best suited for ducted systems with a test mode where I know what to expect, have a benchmark against which to measure.

Speaker 3

我们非常希望推出一款无管路的解决方案。

We would love to have a ductless solution.

Speaker 3

但目前我们还没有这样的产品。

At this time, we do not have one.

Speaker 3

不过这已经在规划之中了。

But that is on the horizon.

Speaker 3

这事儿我们一直在关注。

That's something that's on our radar.

Speaker 3

我们很清楚这个问题。

We are aware.

Speaker 3

就像冬天充电一样,这又是另一个很难一次性做对或验证的难题。

Similar to charging in the wintertime, that is another challenge to get right the very first time or to verify.

Speaker 3

也许我不该说‘做对’。

Maybe I shouldn't say to get it right.

Speaker 3

我觉得厂家其实已经提供了操作流程。

I think that the manufacturers provide procedures.

Speaker 3

你得称重确认一下。

You weigh it in.

Speaker 3

如果厂家出厂时加注制冷剂是正确的,而且管道没有泄漏或问题,你可以根据管路长度按标准方法补充制冷剂。

And if the manufacturer did their charge correctly when they left the factory, there hasn't been a leak or an issue, you can measure the line set and add refrigerant per that methodology.

Speaker 3

问题是,我们怎么验证这一点?

The challenge is can we verify that?

Speaker 3

夏天的时候,我可以做到。

And in the summer, I can.

Speaker 3

我可以开启制冷模式,因为蒸发器的尺寸比较明确,我能准确判断系统应有的运行状态。

I can run it in cooling mode, and because of the size of the coils, I have a really good idea of how that system should perform.

Speaker 3

到了冬天,流程反过来,就没那么清楚了。

In the winter, when things are reversed, there's less clarity.

Speaker 3

所以这挺棘手的。

And so it's a trick.

Speaker 3

确实是个难题。

It's a challenge.

Speaker 3

按照制造商的安装说明操作,你的情况会比自己瞎搞好得多。

Follow those manufacturer's installation instructions, and you will be in much better shape than if you're trying to wing it.

Speaker 2

对。

Yeah.

Speaker 2

我觉得这一点特别重要,就是得看说明书。

I feel like that's such an important the RTFM.

Speaker 2

好好读读那本该死的说明书。

Read that freaking manual.

Speaker 2

而且,布莱恩,确实是这样。

And, Brian, like yeah.

Speaker 2

你提到的观点非常关键,这确实是个当下亟待解决的问题。我认为现在比以往任何时候都更重要,你得先搞清楚,自己打算成为哪个品牌、哪类设备的经销商。

Your point you're making is this is absolutely an issue right now, and I think it's more important than ever before you are even figuring out, hey.

Speaker 2

去深入研究那些操作手册,彻底理解你要做什么,并核实他们是否提供了完整的文档资料。

I'm gonna be dealer for this brand, this equipment.

Speaker 2

这样你才能真正弄清楚如何正确安装设备,以及如何进行合规的调试和验收。

Get into those manuals, understand what you're doing, and verify that they've got the proper documentation so you can actually figure out how to install the equipment correctly and commission it correctly.

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Speaker 2

如果这些资料找不到,经销商也帮不上忙,品牌方也不愿提供,那我就考虑换别家了。

If that documentation is not there, if your distributor can't help you find it, if the brand is not willing to share it with you, that's where I think about going somewhere else.

Speaker 2

因为市面上确实有不少公司在这方面做得很好。

Because there are companies out there that are doing a great job here.

Speaker 2

我希望如果有更多承包商都这么做,

And I'm hoping if we get more contractors doing that Yep.

Speaker 2

就能向行业传递一个明确的信号:市场必须做出改变了。

Then that's gonna help send a very clear signal up the chain that, like, this has got to change in the marketplace.

Speaker 2

我本来想稍后再聊这个,但韦斯,你提到了低温环境下调试的问题,

I was thinking we might get to it later, but I Wes, you brought up this issue of cold weather commissioning.

Speaker 2

我们说的是热泵,可变容量的热泵。

We're talking about heat pumps, variable capacity heat pumps.

Speaker 2

过去十五到二十年最大的进步之一,就是这项新技术让热泵在寒冷地区也能高效运行。

One of the biggest advantages in the last fifteen to twenty years is this shift to to these this new technology that's really enabled cold climate heat pumps.

Speaker 2

我觉得我们应该深入聊聊这些在寒冷气候下特有的挑战。

I think we should get into some of these cold climate specific challenges.

Speaker 2

我觉得最好从最基础的抽真空开始讲起。

And I actually thought it would be great to start with the most basic around evacuation.

Speaker 2

当室外温度很低的时候,具体会遇到哪些问题呢?

And what are some of the challenges specifically when it's you've got a cold outdoor temperature?

Speaker 2

我们说的是接近冰点的温度。

We're talking you're getting near freezing point.

Speaker 2

在这么冷的环境下,从安装设备的基本步骤开始,比如抽真空,有哪些地方特别需要注意?

What are some of the things that we need to be thinking about from those basic steps of setting up a piece of equipment, like starting with evacuation?

Speaker 3

主要问题是水分会结冰。

The challenge is water boiling off.

Speaker 3

我在制冷管路里抽真空,这样能让水分更容易蒸发掉。

So I create a vacuum in that refrigerant tubing, that line set, and that helps create a situation where water can boil off more easily.

Speaker 3

但外面一冷,水分还是更愿意保持固态。

But when it gets cold outside, water still likes to remain a solid.

Speaker 3

吉姆·伯格曼拍过一个很棒的视频,他把一台设备放在室外,做了真空保持测试。

And Jim Bergmann did a great video on this where he had a system that was sitting outside, and he did a vacuum decay.

Speaker 3

那密封程度简直严丝合缝。

It looked tighter than Dick's hatband.

Speaker 3

把它搬进屋里暖一暖,天哪,这东西完全不对劲了。

Bring it inside, let it warm up, and, oh my god, this thing's way out of whack.

Speaker 3

所以这是第一个难题。

So that's challenge number one.

Speaker 3

具体要看情况,如果天气冷,但系统已经坏了,或者运行得不好,又或者虽然还在运行,但我打算提前更换——毕竟屋里还算暖和。

And depending on the situation, if it's cold, but the system died, yes, or was not maybe not operating well or it was operating, but I'm gonna replace it early retirement So the house is fairly comfortable.

Speaker 3

这跟新房装修、房子从来没开过暖气的情况,完全是两回事。

That's a little different situation than if it's a residential new construction and the house has had no heat ever.

Speaker 3

我们面对的管路都冻得透彻。

We've got line sets that are below freezing.

Speaker 3

在现场把所有这些部件都暖起来,几乎是不可能的。

Trying to warm all of that up in the field is virtually impossible.

Speaker 3

我相信肯定有办法解决。

I'm sure there's a way to do it.

Speaker 3

干脆点火烧了算了。

Maybe set the thing on fire.

Speaker 3

随便吧。

Whatever.

Speaker 3

这确实是个问题。

It is a problem.

Speaker 3

我相信至少在更换市场里,这个问题最终是能解决的。

And I believe it's one that can eventually be overcome at least in the replacement market.

Speaker 3

我们还得再好好想想,但这确实是个不小的难题。

We need to give that some more thought, but it is that's a real challenge.

Speaker 3

感谢吉姆把这个问题提出来,或者说是提醒了我们一下。

And thank you to Jim for bringing that to everyone's attention or or re reminding us, maybe.

Speaker 0

我从来没看过哪个视频在业内遭到这么多批评。

I've never seen a video get so much criticism from the industry.

Speaker 0

简直像他害死了谁家的猫一样。

Like, you would have thought he killed somebody's cat.

Speaker 0

他就是拿那段视频去捅了森林里最大的那只熊。

Like, it was just that he poked the biggest bear in the forest with that video.

Speaker 0

我真佩服他敢这么做,因为这事以前大家都是睁一只眼闭一只眼,觉得算了,随它去吧。

And I I applaud him for for doing it because it's something that's just looked the other way and, oh, it is what it is.

Speaker 0

现在设备越来越精密、越来越先进、操作也越来越娇贵,我们不能再随便说‘我不在乎’了。

And we just can't with how technical equipment is getting and how advanced it's getting and how delicate it operates, We cannot afford to just say, well, I don't care.

Speaker 0

这种态度已经不够看了。

Like, it's not good enough anymore.

Speaker 0

真的不够看了。

It just isn't.

Speaker 3

我觉得有一部分原因就是无知。

I was just saying some of it's just ignorance.

Speaker 3

很多人根本不知道事情有多严重。

I mean, people are not aware.

Speaker 3

天哪。

Oh my goodness.

Speaker 3

真的吗?

Really?

Speaker 3

我还不知道呢。

I didn't know.

Speaker 3

我一直在尽力做到最好。

I'm trying to do the best I can.

Speaker 3

我有微米真空计。

I've got my micron gauge.

Speaker 3

我的真空泵上用的是大口径软管。

I am got the big hoses on my vacuum pump.

Speaker 3

我以为自己一切都做对了。

I thought I was doing everything right.

Speaker 3

天哪。

Son of a gun.

Speaker 3

好吧。

Okay.

Speaker 3

这下明白了。

Good to know.

Speaker 3

谢谢。

Thanks.

Speaker 3

提醒得及时,谢谢。

Thanks for the heads up.

Speaker 3

所以是两者都有点。

So it's a little bit of both.

Speaker 3

确实有不少优秀的空调技师,他们每天都在学习新东西,并且能马上用上。

There are great contractors out there, HVAC professionals, and they learn something new every day, and they apply it.

Speaker 3

但可惜的是,也有一部分人还没意识到这个问题。

And there are, unfortunately, a bunch of those who just need to learn that lesson.

Speaker 3

就这些了。

That's all.

Speaker 2

对。

Yep.

Speaker 2

从实际操作的角度来看,这个抽真空的问题,对吧?

And from, like, a practical standpoint, this particular issue of evacuation, I mean, this right?

Speaker 2

通常的抽真空时间是以分钟为单位的。

This drives typical evacuation is usually measured on the order of minutes.

Speaker 2

你会做保压测试。

You do your decay tests.

Speaker 2

发现系统压力稳定了。

You see things are stable.

Speaker 2

但如果在低温环境下参与抽真空,你降低的是管路内的水蒸气压力,水蒸气会瞬间结冰,这时候你实际上是在试图从固态冰里除湿。

If you're in colder temperatures and you're part of the process of evacuation, you're dropping the vapor pressure, you can go from vapor, water vapor that's inside the line set to instantly freezing, and now you're trying to remove moisture from a solid.

Speaker 2

所以有时候你得抽上好几个小时,才能通过保压测试。

And so you might need to have that line set evacuated on the order of hours in order to pass your decay test.

Speaker 2

如果你得站在那儿干等几个小时,才能终于给系统充氟,这确实很折腾。

And that's a big deal if you're standing out just waiting for hours and hours even get to a place where you can then charge that system.

Speaker 2

这真是个大难题。

It's a real challenge.

Speaker 2

那我们该怎么提醒大家,为什么抽真空这么重要呢?

And how do we remind folks, like, why is evacuation so important in the first place?

Speaker 2

为什么我们必须把管路里的水蒸气抽干净?

Why do we need to get water vapor out of those line sets?

Speaker 3

可别让你的空调系统变成化学工厂。

You don't wanna make the chemical factory in your HVAC system.

Speaker 3

水分和制冷剂一混合,就会生成强酸,能把线圈和其他部件都腐蚀掉。

Moisture and refrigerant make wonderful acids that eat windings and all kinds of yeah.

Speaker 3

这事儿可严重了。

It it's awesome.

Speaker 0

你去问问科泊兰就知道了。

Just ask Copeland.

Speaker 3

什么?

What?

Speaker 3

水对空调系统来说是大忌。

Water bad in HVAC systems.

Speaker 3

直接膨胀式空调系统。

DX HVAC.

Speaker 3

听说锅炉还不错。

Boilers, I hear, is pretty good.

Speaker 2

好的。

Alright.

Speaker 2

这讲得真好。

So that was great.

Speaker 2

这可是个大难题。

This is a huge challenge.

Speaker 2

我确实建议大家去看看吉姆·伯格曼发的那段视频。

And, yeah, I I encourage folks to check out that video that that Jim Bergmann posted.

Speaker 2

我们会把链接放到节目笔记里。

We'll we'll drop that in the show notes.

Speaker 2

咱们聊聊充注方面的问题。

Let's talk about on the charge side.

Speaker 2

低温环境下给系统加氟

Cold temperatures, trying to charge a system.

Speaker 2

韦斯,你之前提到过无风管和有风管系统的区别

Wes, you alluded to this already, the issues around ductless versus ducted.

Speaker 2

咱们能不能再详细聊聊这个?

Could we talk more a bit about that?

Speaker 3

当然可以

Yes.

Speaker 3

没错

Absolutely.

Speaker 3

不管是无风管还是有风管,不管是变频还是定频系统,核心问题其实都一样

I would say that whether it's ductless, ducted, whether it's an inverter or a single speed system, the challenge is basically the same.

Speaker 3

怎么才能确定制冷剂的量加得正好?

How do I verify that the charge is correct?

Speaker 3

我觉得有个非常成熟、公认的标准方法,就是通过称重来确定制冷剂的充注量

I think there is a very well known, well established, well accepted procedure I can weigh in the refrigerant charge.

Speaker 3

我敢打赌吉姆也拍过这方面的视频。

And I'm sure Jim's got a video on that too.

Speaker 3

我们可能也有。

Maybe we do too.

Speaker 3

称重加氟是业内公认的标准做法。

But weighing in the charge, well known, well accepted procedure.

Speaker 3

加的量到底对不对?

Is it the right amount?

Speaker 3

是厂家给的不够,还是加多了?

Did the manufacturer short me, or did they put in too much?

Speaker 3

什么?

What what?

Speaker 3

是不是有泄漏?

Do I have a leak?

Speaker 3

我虽然做了压力测试,但关键是怎么确定自己操作得对不对。

Maybe I did my pressure test, but so the trick is knowing what's did did I do it right?

Speaker 3

但很遗憾,目前我们只有在进入制冷模式后,才能确定该怎么操作。这时,制造商通常会给出一个明确的过冷度目标,或者其他制冷剂充注量的标准,用来判断是否符合他们的规格要求。

And, unfortunately, at this time, we don't know of a way to do that until we go into cooling mode, And now the manufacturer has a very specific subcooling target or some other refrigerant charge target that can be evaluated for compliance with their their specification.

Speaker 2

对。

Yep.

Speaker 2

明白了。

Got it.

Speaker 2

所以,如果你在供暖季尝试做这个,外面可就太冷了。

And so, yeah, this is like, if you were trying to do it during the heating season, it's really cold out.

Speaker 2

这时候你不是看过冷度,而是要看过热度。

You're instead of instead of subcooling, you're looking at superheat.

Speaker 2

过热度会因为室内温度、设备运行状态的不同而大幅波动。

Superheat could be going all over the place in that unit depending on what the actual temperatures are, what's going on with the unit indoors.

Speaker 2

对。

Yep.

Speaker 2

就像你说的,如果是新建筑,室内可能有20度,室外却零下。

Like you're saying, whether it's if it's new construction and that the whole building is actually it's, like, 20 degrees inside the building and it's zero degrees outside.

Speaker 3

还有这个热惯性,得等到系统达到稳定状态才行。

And that thermal mass, and it's gonna take oh, steady state.

Speaker 3

所以不行。

So no.

Speaker 3

你说得一点都没错。

That's exactly right.

Speaker 3

这正是难点所在。

That's the challenge.

Speaker 3

过去我见过一些公司,卖新系统时会附带维护协议,甚至覆盖两三年,这样他们就能等到另一个季节再回来复核。

And in the past, I've known companies that sold a maintenance agreement with the new system or maybe even for a couple of years, and it gave them a chance to come back in a different season to verify.

Speaker 3

如果你要称量制冷剂的充注量,除非是厂家本身出了问题——不过他们的合格率其实挺高的。

If you weigh in the refrigerant charge, unless there was a problem with the manufacturer, which is I mean, they have a pretty good rate.

Speaker 3

有时候确实会出状况。

Sometimes things happen.

Speaker 3

我可不是说这种事从不会发生。

I'm not gonna say it doesn't happen.

Speaker 3

但它们出厂时的合格率相当高。

But they have a pretty good success rate coming off the line.

Speaker 3

我敢说,九成甚至九成九的情况下,只要你正确称量了制冷剂,用的是靠谱的秤,那就没问题。

And I would say nine times out of 10, maybe even 99 times out of a 100, if you weighed in the charge correctly, you've got a good scale, you're gonna be fine.

Speaker 3

你能确认吗?

Can you verify it?

Speaker 3

得等到夏天才行。

Not till summer.

Speaker 3

我能给你一份安装质量认证吗?

Can I give you a quality installation certificate?

Speaker 3

得等到进入制冷模式后才行。

Not until we get to cooling mode.

Speaker 0

埃里克,我们加州有个QI认证承包商,他们每年会对所有安装项目进行两次调试。

Well, Eric, we have a QI contractor in California that they do their commissioning twice a year for their entire year of installations.

Speaker 0

这是他们标准流程的一部分。

It's part of their process.

Speaker 0

在销售过程中,我们会明确告诉客户,他们还会再收到一次上门服务。

It's communicated to the homeowner during the sales process, and that that homeowner knows that they're getting a second visit.

Speaker 0

这叫调试服务。

It's called a commissioning.

Speaker 0

就是专门花时间确认系统是否按设计运行,同时检查温控器或其他任何你觉得对客户重要的关键部件,这些检查可能在初次安装好几个月后才进行。

That's when the time is spent to verify that the system's operating the way it's intended and also review anything else, thermostat, any of the key things that they feel is important to view with the customer, and that might be a period of months after that initial install was done.

Speaker 0

正如韦斯提到的,现在行业内公认的黄金标准就是:只要制冷剂充注准确,所有环节都规范,系统就一定能正常运行。

So to Wes' point, like, we know that the gold standard at this point that we could say across an industry is you could weigh in a charge and know that as long as everything is on the up and up, it will work.

Speaker 0

这样你依然能为客户提供稳定的供暖和制冷,特别是热泵系统。

So you can still provide that heating and cooling to that customer, especially with heat pump.

Speaker 0

对吧?

Right?

Speaker 0

但有意识地、认真地做这些步骤,是我们流程中不可或缺的一部分。

But doing it with intent and being intentional with this is part of our process.

Speaker 0

有人可能会说,这又得多跑一趟,成本也增加了。

And some would say, well, that that's another truck roll or but now I've got additional cost.

Speaker 0

如果跟客户交代清楚了,而且他们为安装花了一万八到两万五千美元,那我真想不出还有什么不清楚的。

If it's communicated properly with the customer and they're spending 18 to $25,000 for an installation, I don't know what I don't know.

Speaker 0

对吧?

Right?

Speaker 0

普通家庭一辈子也就买一到两个空调系统。

Because average homeowner buys one and a half HVAC systems in a lifetime.

Speaker 0

所以如果是第一次买,他们可能根本分不清,一次上门和两次上门到底有什么区别。

So if it's the first time buying one, I don't know if the difference between one visit or two visits as part of the package.

Speaker 0

既然已经清楚说明了,而且我也认可了AI的QI认证,那还有什么理由不按这个标准来做呢?

It's communicated properly and I approve with AI the QI certification, why would you risk having it done any other way?

Speaker 0

因为实际证明,这样做才能确保万无一失。

Because it's actually proven that it's done correctly.

Speaker 0

现在我们开始看到,回头再上门检查已经变得完全可以接受了。

So we're starting to see that happen now that it's actually okay to go back.

Speaker 0

就像Wes说的,我们能不能把这一步藏在日常维护里?

As Wes said, could we hide it in a maintenance visit?

Speaker 0

当然。

Absolutely.

Speaker 0

我们至少应该这么做,毕竟在低温环境下充注时,可以用加热毯。

We probably should at a minimum because even going back to that cold weather charging, you can use charging blankets.

Speaker 0

有些人会用保温材料包裹管道,尽量把活儿一次做完,避免返工。

Some guys use duct blinds and try to get as much of that job done so they don't have to go back.

Speaker 0

但有些情况是突破物理极限的,真的没办法强行完成。

But there's a certain limit where you're outside of physics, and you can't you just can't do it.

Speaker 0

我们在亚利桑那那边也看到相反的情况,房子里面热得不行。

We see it on the flip side in markets in Arizona where a house is extremely hot.

Speaker 0

外面高温,根本没法准确调试。

It's hot outside, and you can't commission it properly.

Speaker 0

就是不行。

You just can't.

Speaker 0

所以你只能让系统先运行几天,指望当初充注时剂量准确、操作规范,然后再回去复查。

So you have to let that system run for a number of days where you can only hope that you weighed in that charge correctly, did all the best practices, and then go back and verify.

Speaker 0

我们现在正处在一个关键节点上,要不要鼓励这种实地调试的做法,尤其是针对我们刚才说的这些设备——它们必须一次做对,否则根本撑不了多久。

We're kind of at a crossroads with that of do we encourage that behave of an actual commissioning visit, especially with some of this equipment we're talking about, especially, like, it's gotta be right or it's not gonna last.

Speaker 2

对。

Yeah.

Speaker 2

把调试作为流程的一部分,这个想法真的非常好。

It's such a great idea to have that as part of your process.

Speaker 2

我了解很多承包商都提到,最大的挑战之一就是改变经营模式:每个项目都要跑一趟,还得三、四个月甚至半年后再次回访,把调试变成常规流程。

And I know thinking a lot of contractors that we've talked with, one of the biggest challenges is like, man, making that change as a business that you're gonna go on every project, you're gonna go back three, four, six months later, whatever it is, to do that sort of as part of your commissioning process.

Speaker 2

我们的建议是,不管你是想调整调试流程,还是其他任何环节,不妨先从小范围开始,比如每四个项目做一次,或者每五个做一次。

What we recommend, whether it's this kind of a change for commissioning or something else in your process, start with maybe do do it like one out of four projects or one out of five, whatever.

Speaker 2

选个比例慢慢试,边做边学,你会发现,其实这根本不是问题。

Pick some fractions so you start to learn, and then you'll realize, hey, this is actually not a problem.

Speaker 2

这其实是个机会,就像你刚才说的。

This is an opportunity like you're saying.

Speaker 2

这是重新联系客户、深化关系、确认关键细节的好方法。

It's a way to reengage with the customer, further build that relationship, verify these key details.

Speaker 2

这也能让你们团队更深入了解你们安装的设备,以及在知道之后还要回来检查的情况下,如何从一开始就更好地设置这些设备。

It's a way for your team to learn more about the equipment you're installing and how you might adjust your process knowing that you're gonna come back later, how you set up that equipment initially.

Speaker 2

这样回头再跟进,就能真正闭环,确保你们在整体流程中获得宝贵的反馈。

And so it it really helps close that loop and make sure you're getting that feedback in your overall process by going back.

Speaker 2

但先从小处着手。

But start small.

Speaker 2

找个地方开始就行。

Start somewhere.

Speaker 2

不用一下子把整个公司的流程全改掉。

You don't have to change the whole company full process all at once.

Speaker 0

而且,埃里克,这个机会还可以再进一步。

Well, and even one one step further in that, Eric, like, that opportunity.

Speaker 0

对吧?

Right?

Speaker 0

大多数客户在安装后的头三年内就失联了。

Most customers disappear in the first three years after their install.

Speaker 0

他们根本不会买维护服务。

They they don't buy maintenance.

Speaker 0

对吧?

Right?

Speaker 0

除非我们免费提供,还每年硬闯上门。

So unless we gave it to them for free and force our way there every year.

Speaker 0

但通常他们不会参与,毕竟设备是全新的。

But, typically, they're not gonna participate because it's brand new.

Speaker 0

我为什么要这么做?

Why should I?

Speaker 0

所以很多人在第二到第五年都脱离了我们的服务范围,除非设备出问题。

And so there's this people like, a lot of consumers are off the playing field for years two through five unless something breaks.

Speaker 0

如果我现在经营一家暖通公司,我一定会拼命想进这些家庭的门。

If I owned an HVAC business right now, I would desperately be trying to get into that house.

Speaker 0

第二年、第三年、第四年。

Year two, year three, year four.

Speaker 0

如果通过调试服务,我能多安排一次上门,借此和客户建立信任,用透明的报告向他们展示我来这儿确实带来了好处,我们就得做一点调整。

If commissioning was my gateway to do that by adding that second visit and create that bond with the customer and show them through transparency and reporting that good thing I came out to do this, we had to make a little adjustment.

Speaker 0

现在我能让你看到,设备实际运行状态完全符合设计标准。

Now I can show you it's actually running exactly as designed.

Speaker 0

真的吗?太棒了。

Oh, wow.

Speaker 0

不错。

That's great.

Speaker 0

趁我在这儿,我强烈建议你考虑加入我们的保养计划,这样我每年都能上门,确保你始终以最低成本使用,最大化你的投资回报。

While I'm here, I highly recommend that you do invest in one of our maintenance programs Because then I can do this every year and just reassure that you're gonna get keep the lowest cost of ownership, get the most value out of your investment.

Speaker 0

这设备完全能用上十年、十五年,甚至二十年。

And so this thing does run ten, fifteen, twenty years.

Speaker 0

尤其是现在。

Today, especially.

Speaker 0

对吧?

Right?

Speaker 0

我们现在处于维修还是更换的市场阶段。

We're We're in a fix versus replace market.

Speaker 0

所以如果你在住宅市场有机会推销替换设备,作为承包商,你更得使出浑身解数留住客户。

So if you have a cherished opportunity to sell a replacement in residential, you better be doing everything you can as a contractor to keep that customer captive more than ever.

Speaker 1

这同时也是销售过程中脱颖而出的好方法。

It's also what a way to differentiate during the sale.

Speaker 1

我们经常听到一些人说,他们想打造的生意是那种坚持做对的事的生意。

We hear this all the time from guys who are like, the business they're building is one where they wanna do it the right way.

Speaker 1

他们受够了总是输给那些报价低个三四五成的人。

And they're tired of losing to a guy who was three, four, five, whatever it was less.

Speaker 1

因为commissioning的第二次回访,往往发生在你没法完美安装的季节,对很多人来说这成了风险。

The second visit for commissioning, because you're installing in time of year when you can't quite do it properly, a lot of guys are it's a liability.

Speaker 1

我不想成为那个得跑两趟才能搞定的人。

I don't wanna be the guy who can't do it in one visit.

Speaker 1

业主不会喜欢这样的。

The homeowner's not gonna like that.

Speaker 1

这真是个独特的卖点。

What a way to differentiate.

Speaker 1

一个报价低三千块的公司,如果现在没法 properly commission 系统,他们怎么保证系统以后能正常运行呢?

Like, how is this company who's $3,000 less, how are they promising to make sure your system is running right if I cannot properly commission it now?

Speaker 1

我可以先让你用上,但我还想回来帮你做一次精细调试。

I can get it running for you, but I wanna come back to just get that fine tuned for you.

Speaker 1

这其实是个很自然的问题,能让业主明白什么才是正确的做法,也让你和那些不认真做事的人区分开来。

Like, it's just such an easy way to ask a question that educates a homeowner on the right way to do things and create some gap between you and whoever's not gonna do it the right way.

Speaker 1

我觉得这真是个绝佳的机会。

I think it's such an opportunity.

Speaker 3

提一下保罗·麦休那个热泵播客的那期吧?

Do the plug for the Paul McHugh version of the heat pump podcast?

Speaker 1

那期确实不错。

That is a good episode.

Speaker 1

第45期,有兴趣的可以去听听。

That episode 45 for anyone who wants to tune in.

Speaker 1

保罗·麦休对这个问题的讲解非常出色。

Paul McHugh does an exceptional job talking about this exact thing.

Speaker 1

是的。

Yeah.

Speaker 1

说得对,韦斯。

Exactly, Wes.

Speaker 1

好的。

Alright.

Speaker 1

这太棒了,各位。

This is awesome, guys.

Speaker 1

我们已经大致聊了下你们平时是怎么做的。

So we've talked about sort of what you do at a high level.

Speaker 1

现在来聊聊技术,看看怎么实际测量这些指标。

Let's talk about technology and how you can actually measure these things.

Speaker 1

布赖恩,Measure Quick 是一个通用的调试平台。

So Brian, Measure Quick is a universal commissioning platform.

Speaker 1

对于不太熟悉这个的承包商来说,最基本的工具包应该包括哪些东西?

For a contractor who's not super familiar with it, what's the minimum tool kit look like?

Speaker 1

它能为他们带来什么帮助?

What does it do for them?

Speaker 1

他们具体是怎么使用的?

How do they use it?

Speaker 1

能不能再详细讲讲它是怎么运作的?

Like, fill us in a bit more on how that works.

Speaker 0

简单来说,Measure Quick 是一个能连接蓝牙智能工具的应用,支持多个品牌,比如 JB、Field Piece、Testo、Yellowjacket、Mavac、Sauormont。

At a high level, Measure Quick is an app that connects to Bluetooth smart tools, various brands, JB, Field Piece, Testo, Yellowjacket, Mavac, Sauormont.

Speaker 0

其实能列出的品牌还有很多。

Just I could list off many brands there.

Speaker 0

它基本上不挑品牌,主要是一个诊断工具。

So it's brand agnostic for the most part, and it serves as a diagnostic tool, first and foremost.

Speaker 0

你可以想象,当这些工具实时传输数据时,Measure Quick 就像一本活的暖通空调教材,在后台自动做诊断。

So imagine an HVAC textbook running diagnostics in the background when those tools are live bringing in data and information.

Speaker 0

而且这一切都是基于科学和数据的。

So that and it's all science and data backed.

Speaker 0

这不是ChatGPT那种东西。

So it's not chat GPT.

Speaker 0

也不是靠谷歌搜索,去从一个早就出问题的行业里找答案。

It's not a Google question of trying to get an answer from an already broken industry.

Speaker 0

我说它有问题,是因为我每天都能看到。

I'll call it broken because I see it every day.

Speaker 0

我们刚才其实已经提到过这一点了。

And we just talked about it a little bit ago.

Speaker 0

几乎所有的系统,只要考虑风量,都会存在影响性能的故障。

Almost a 100% of systems, if we take airflow into account, have a a performance affecting fault.

Speaker 0

那我为什么还要把这种信息外包出去呢?

So why would I outsource that information?

Speaker 0

对吧?

Right?

Speaker 0

所以,只要我用 Measure Quick 应用配合我的智能工具,几分钟内就能清楚了解系统运行状况,比如过冷度是不是接近设备设定值,过热度和饱和温度怎么样,预估的风量如何。

So if I'm using my Measure Quick app with my smart tools, within a matter of minutes, I can actually have a good understanding of how a system is performing, whether my subcooling is even close to being correct to target of the equipment, what's happening with superheat, saturation temperature, estimated airflow.

Speaker 0

甚至还能算出风机的功耗、CER、EER,还有热泵的 COP 值。

Heck, we can even calculate fan watt draw, CER and EER, COP on heat pumps.

Speaker 0

这些功能全都能实现。

It's all capable.

Speaker 0

再进一步,系统里还有标准化的操作流程,帮技术人员按步骤完成检测和调试。

And then take it one step further, there's standardized workflows that allow technicians to follow a process of testing, commissioning.

Speaker 0

无论是热泵、空调还是燃气炉,都有明确的调试步骤,现在很多公司正急着找这样的标准流程,因为他们自己还没有。

There's an actual step by step process to commission a heat pump, to commission an air conditioner, a gas furnace, which a lot of companies are desperately seeking out right now because they don't have that standardized process.

Speaker 0

他们有标准化的销售流程。

They have a standardized sales process.

Speaker 0

公司里其他各个环节也都已经标准化了。

They have standardized everything else in their business.

Speaker 0

但唯独团队的技术能力,他们一直没能成功建立起统一的标准。

But the last thing that they haven't really been able to tackle successfully is standardizing the technical competency of their team.

Speaker 0

现在技工短缺,很多老一辈的技工都陆续退休了。

And with the skilled labor gap being what it is, a lot of folks are aging out.

Speaker 0

所以我们必须加快年轻技工的学习进度,帮助他们快速上手,而我提供的正是这些工具。

So we now have to elevate the learning curve or escalate the learning curve of younger technicians, newer technicians to the industry, and I give them the tools to do it.

Speaker 0

一套标准配置,如果是做制冷、调试热泵或空调,需要九个探头。

So a standard kit, if we're looking at a cooling, commissioning, heat pump, or AC, nine probes.

Speaker 0

其中包括两个室内静压探头,还有两个温湿计用来测量温差。

So that includes two static pressure probes for the indoor as well as two psychrometers to measure temp split.

Speaker 0

室外则需要五个探头:室外空气温度温湿计、制冷剂压力传感器和制冷剂温度传感器。

And then outside, we need five probes, which would be an outdoor air temperature psychrometer, refrigerant pressures, and refrigerant temps.

Speaker 0

这九个探头加起来,才能完整评估系统性能。我经常问技工们一个问题:

So total of nine give you an actual full performance because a lot of times when I'm talking to technicians, I'll ask them, hey.

Speaker 0

谁能计算过冷度?

Who can calculate subcooling?

Speaker 0

所有人都会举手。

They all raise their hand.

Speaker 0

对吧?

Right?

Speaker 0

我就说,好吧。

I'm like, alright.

Speaker 0

谁能计算显热容量?

Who can calculate sensible capacity?

Speaker 0

没人举手。

No hands.

Speaker 0

那潜热呢?

How about latent?

Speaker 0

总容量呢?

How about total?

Speaker 0

然后我切换屏幕,让他们实时看到过冷度对设备容量的影响。

And then I swipe the screen over and they see it live and see the effect that a subcooling condition could have on the capacity of the equipment.

Speaker 0

因为如果你只在三个时间点做测量,就忽略了整个系统的动态变化。

Because when you just take three measurements in time, you're missing what's happening with the entire system.

Speaker 0

你其实根本不懂系统到底发生了什么。

You actually don't understand what's happening with the system.

Speaker 0

所以在调试这个环节,Measure Quick 现在是绝对少不了的,因为你没法作假。

And that's where Measure Quick in the commissioning sense, to me, it nonnegotiable these days because you can't cheat.

Speaker 0

如果有真实、可验证的实时数据,你根本没法随便填个报告糊弄过去。

You can't pencil whip a report if you have live factual data that's defensible.

Speaker 0

如果我是老板,我干嘛要冒这个险?万一被法官质问,凭什么相信技术员交上来那份答案全对的填表报告?

And if I'm a business owner, why in the heck would I risk that and be in front of a judge having to defend myself based on a pencil whip checklist that my technician turned in with the right answers?

Speaker 0

对吧?

Right?

Speaker 0

所以现在拥抱技术,比五年前、十年前容易多了,因为企业里技术的进展实在太快了。

So embracing technology today, I think, is much easier to do than it was, say, five, ten years ago because we've seen a rapid advancement of tech being implemented in businesses.

Speaker 0

现在市面上各种花哨的工具太多了。

And there's a lot of shiny toys out there right now.

Speaker 0

这些工具名字听着都跟人工智能沾边,但好坏参半。

They rhyme with AI, but there's good and bad parts to that.

Speaker 0

这些工具确实不错。

You know, they're certainly good.

Speaker 0

我们在MeasureQuick里用,但用得对路。

We use it in MeasureQuick, but we use it the right way.

Speaker 0

对我来说,数字工具很精准。

So digital tools, to me, they're precise.

Speaker 0

它们很准确。

They're accurate.

Speaker 0

要是我用的那套老式歧管,一直搁在货车后窗那儿,软管都晒得老化了,还得靠敲三下表盘,凭感觉猜压力值,才能得出读数——这我可不敢信。

If I have an old manifold that's been sitting in the back window of the van and my hoses are rotting and getting sun exposure, and then I have to oh, I know what that pressure's right because I have to tap it three times on the side, and I've got the right reading.

Speaker 0

说实话,我不确定。

I don't know.

Speaker 0

现在我们处理的都是关键系统,太精密了。

We're now working on critical systems here because of how sophisticated they are.

Speaker 0

这种事再靠老办法可不行了。

You can't just go old school on this stuff anymore.

Speaker 0

而且用啤酒罐测温度根本行不通,我都找不到该怎么读数。

And beer can cold doesn't work because I can't even figure out where to get that reading.

Speaker 0

所以善用这些工具,只是让整个行业更快地进步。

So utilizing the tools is just helping the industry get better faster.

Speaker 0

这绝不会让行业变笨,我见过很多干了二十年以上的技术员,还在不断学习。

By no means does it make the industry dumber because I find a lot of technicians that have been doing this for twenty plus years are still learning.

Speaker 0

至少我希望他们是这样的。

At least, I hope they are.

Speaker 0

对吧?

Right?

Speaker 0

我们不该停止学习。

We shouldn't stop learning.

Speaker 0

我年轻的时候,还没手机和互联网呢。

I mean, I was around before the cell phone and the Internet.

Speaker 0

但我依然得不断学习。

I still have to learn.

Speaker 2

完全正确。

Totally.

Speaker 2

布莱恩,你刚才讲的每一部分我都特别认同。

Brian, I love everything you just covered.

Speaker 2

这本来就是你们推出的产品。

I mean, it's a product you guys have.

Speaker 2

我想回到你之前提到的,我特别喜欢这些工作流程的一点是,它们会让你想起:针对你手头的这台设备,静态压力探头到底该放在哪儿才能测准?

I think the piece that just to tie it back to what you said earlier, what I really like about a lot of the the workflows is it reminds you for your particular piece of equipment you've got, where do I put my static pressure probes in order to measure static pressure correctly?

Speaker 2

如果读数异常,系统还会提醒你,比如探头安装可能出了问题。

Gives you warnings if you're getting weird readings that are don't make sense, and maybe, like, there's an issue with how you set up your probes.

Speaker 2

它不只是告诉你该把传感器放哪儿,还能让你明白:读数本身固然重要,但更重要的是它该在什么范围内。

And so not only is it reminding you of where to how to place these different sensors, it's also giving you a sense not just what the number is that it's reading, but where it should be.

Speaker 2

光告诉你压力或温度是多少,根本没意义,关键得看这个数值是不是在合理区间。

Because, like, just telling you that it's whatever pressure or whatever temperature, that doesn't mean anything unless it's in context of where it should be.

Speaker 2

这种学习方式真的特别有效。

And that's such a powerful way to learn.

Speaker 2

最后再聊聊手写记录这个问题。

And then just the last piece about the pencil whipping.

Speaker 2

确实,市面上有一些不守规矩的人。

Certainly, there are bad actors out there.

Speaker 2

但我觉得这种人其实不多。

I think they're relatively rare.

Speaker 2

我觉得更大的价值在于,我们都是人,手写记录难免出错。

I think more of the value is we're humans trying to write stuff down manually.

Speaker 2

人总会犯错的。

We make mistakes.

Speaker 2

你累了。

You're tired.

Speaker 2

你只想赶紧把活儿干完。

You're trying to get the job done.

Speaker 3

还有人为因素。

And Human ship.

Speaker 2

是的

Yeah.

Speaker 2

对

Yeah.

Speaker 2

所以,有个工具能自动测量和记录下来,就能大大减少这种人人都会犯的人为错误

And so just having a tool that can measure it and document it for you just reduces that human error that happens to any

Speaker 3

我们每个人

of us.

Speaker 0

比如说,就连目标和范围,知道该做到什么程度,另一点是,如果你有个工具能帮你诊断问题,告诉你到底该从哪儿下手

Well, like, even, like, the targets and ranges, knowing where you need to be, the other part is if you have a tool that can generate diagnostics of where do you even gets like, where do you even start?

Speaker 0

我知道哪里不对,但根本不知道从哪儿开始改

Like, I know it's not right, but I don't even know where to start to correct it.

Speaker 0

还能远程实时串流,和维修经理或者别的技师一起协作

And to be able to remotely stream and collaborate with the service manager or a fellow technician in the moment.

Speaker 0

对我来说,这才是真正高级的

And, like, to me, that's next level.

Speaker 0

我跟年轻一代的技工,不管是Z世代还是其他年龄段的人,都聊过这个。

Like, that's what I talked to younger folks in the trades, Gen z, Gen x or not Gen x.

Speaker 0

我们再也不想那样了。

We don't want that anymore.

Speaker 0

但千禧一代、Z世代这些新人,他们从小就在科技环境中长大。

But millennial Gen z and newer, they were raised on technology.

Speaker 0

他们理所当然觉得工作里应该包含科技,可我们却让他们从那些刻在石头上的老教材里学,用过时的流程上课,还丢给他们一整套模拟仪表,说:去吧,自己搞定。

They expect their job to include technology in it, yet we make them learn from old books that were done in stone and old processes in school that and we give them an analog set of gauges and say, go get them.

Speaker 0

基础你当然得懂。

You need to know the fundamentals.

Speaker 0

这不用说。

Of course, you do.

Speaker 0

但同时,我也需要你今天就能上手干活。

But there's also an element of I need you to do work today.

Speaker 0

那我们该怎么弥合这个差距呢?

So, like, how do we bridge that gap?

Speaker 0

但问题是,我们该怎么跟当今未来的年轻人建立联系呢?

But, also, how do we connect with today's future talent?

Speaker 0

你得接受现实,得走到他们身边去。

You have to embrace you have to meet them where they are.

Speaker 0

我女儿今年22岁。

Like, my daughter's 22.

Speaker 0

她从小就在科技环境中长大。

She's raised on technology.

Speaker 0

如果让我女儿用老办法做事,她肯定会觉得无聊又沮丧,根本不想干。

If I had her do things in an analog basis, she'd be very bored and frustrated and not wanna do that task.

Speaker 0

虽然从中能学到东西,但这种事我可不想天天做。

Even though there's a learning lesson in there, it's not something I'd wanna do every day.

Speaker 0

我肯定会换一个行当。

I'd pick a different field.

Speaker 0

这就是我的观点。

So that's my soapbox.

Speaker 1

我想把 Measure Quick 和另一个环节连接起来,它能帮你真正量化你的调试检查清单。

I wanna bridge another gap from Measure Quick, which is gonna help you do like, actually quantify your commissioning checklist.

Speaker 1

我想聊聊 ACCA QI 认证这件事。

I wanna jump over to that ACCA QI certificates.

Speaker 1

Wes 我们之前提过几次,但我发现我们还没具体讲过。

Wes, we've referenced it a couple times, but I'm realizing we haven't talked about it.

Speaker 1

ACCA QI 认证到底是什么?流程又是怎样的?

Like, what is the ACCA QI certificate and process?

Speaker 1

就是这样。

There we go.

Speaker 1

Brian 是这家公司的 CEO,也是首席鼓舞官。

And Brian is the CEO of that, the chief encouragement officer.

Speaker 1

你们两位谁来解释一下都行,跟大家说说这到底是什么。

So either one of you guys can tackle it, but, tell folks what that is.

Speaker 0

就是把 Wes 前面提到的 QI 流程和标准,搬到 Measure Quick 里数字化了。

So it's taking the QI process or the QI standard that Wes was alluding to earlier and digitizing it in Measure Quick.

Speaker 0

所以你现在有了一个经过验证的标准化流程,涵盖了你的最佳实践,比如管路的压强测试、抽真空、保压测试等等。

So now you've got a tried and true workflow, which is highlighting your best practices, proper pressure test on your line set, proper evacuation, proper decay test.

Speaker 0

在执行流程的过程中,你必须对自己提出的要求负责。

You are holding yourself accountable to doing those things as you go through the workflow.

Speaker 0

你可以上传照片作为证明,但风量和冷媒充注量这些关键环节,还有风机的功耗,都是必须完成的项目。

And you can upload pictures to verify, but your airflow and your charge, those critical pieces of the system, fan watt draw is a requirement.

Speaker 0

要获得ACCA QI认证,你必须用万用表直接测量电气数据,最好是带蓝牙的万用表。

You actually have to direct capture electrical with a multimeter, a Bluetooth multimeter to achieve an ACCA QI certificate.

Speaker 0

而且在Measure Quick里,你的得分必须达到A或A+,这才是最高标准。

And it has to score an a or an a plus inside of Measure Quick, which is the best.

Speaker 0

对吧?

Right?

Speaker 0

你的安装工作就该做到这个水平。

That's where your install should be.

Speaker 0

所以那些已经在用Measure Quick的人,要申请QI认证其实非常简单,因为他们本来就在按这个流程操作——我今天刚和一个客户聊过。

So those that use Measure Quick, it's a very easy lift for them to do QI certificates because if they're already following that process I mean, I just had a conversation with a client today.

Speaker 0

他们已经在用 Measure Quick 了。

They're already doing Measure Quick.

Speaker 0

这根本不用犹豫。

It's a no brainer.

Speaker 0

但有些人在技术转型上还卡着,想拿 ACCA QI 认证,就得买新设备,还得培训团队,这负担可不轻。

But some of those that have to cross the chasm of technology adoption, and I wanna do ACCA QI, and now I've gotta get a tool investment, and now I've gotta train my team, that's where there's a heavy lift.

Speaker 0

对吧?

Right?

Speaker 0

我不会忽视这个问题。

And I'm not gonna ignore that.

Speaker 0

这对公司来说可能是个不小的投入。

That could be a big ask for a company.

Speaker 0

但你看看返工率的下降,Measure Quick 的用户早就反复证明了,返工率能大幅降低。

But when you look at reduction in callbacks, you know, it's been proven over and over again in Measure Quick land that callbacks are drastically reduced.

Speaker 0

我们最好的用户,返工率普遍降到了百分之二到五。

We see our best users down to two to 5% callbacks across the board.

Speaker 0

我现在看到的实际情况是,市场上有二三十家在做。

What I see the reality is 20 to 30 in the market right now.

Speaker 1

这规模可不小。

So That's huge.

Speaker 1

而且这笔钱的数额相当可观。

And that's a big dollar value.

Speaker 0

你要是算一笔账,我有个客户,今年夏天我给他做过培训。

When you quantify that I mean, I've got a client that I did some training for over the summer.

Speaker 0

他们一年的返工成本高达34.4万美元。

Their callbacks cost them $344,000

Speaker 1

天哪。

Wow.

Speaker 0

一年。

A year.

Speaker 0

这笔钱足够买不少工具了。

So you can buy plenty of tools

Speaker 1

是的

Yeah.

Speaker 0

还得提供大量培训,带来一堆麻烦、痛苦,还得硬拉着人把活儿干完。

And provide plenty of training and headaches and anguish and dragging people across the finish line to get the work done.

Speaker 0

但归根结底,只要我能帮客户解决这个问题,减轻他们一直忍受的风险,那这笔账就值了。

But at the end of the day, if I can impact that for a customer and mitigate that risk that they just live with, then I mean, the math works.

Speaker 0

就是害怕改变。

It's the fear of change.

Speaker 0

对吧?

Right?

Speaker 0

我在研讨会上也提过这个,就是技术员的接受度问题。

I talked about this at the symposium, technician adoption.

Speaker 0

我们公司在推动变革这方面其实挺差的,怎么让团队转变、怎么让团队进化,我们老是从上往下硬推,效果根本没发挥出来。

It it was we kinda stink at doing it in the company, like, how to change our team or how to get our team to evolve because we sometimes look at it from a top down approach and it's just not as effective as it could be.

Speaker 1

这真很有说服力。

That's super compelling.

Speaker 3

质量认证证书其实就是一张纸,或者是个PDF文件而已。

A QI certificate is really just a piece of paper or maybe a PDF.

Speaker 3

但它代表的意义可远不止这些,而且它用一种很简单的方式就做到了这一点。

But what it represents is a whole lot more, and it does it in a simple way.

Speaker 3

对于消费者来说,我的意思是,如果你给他们看图片,再给他们看具体的测量数据,这样他们就能明白了。

Consumers I mean, if you show them pictures and if you show them measurements, okay.

Speaker 3

那又怎样呢?

What?

Speaker 3

不过,如果你拿到了质量安装证书,那就能简化成一句非常非常简单的声明:我符合某项标准的要求。

I but if you've got a quality installation certificate, it boils it down to a very, very simple statement that I met the requirements in a standard.

Speaker 3

我们墙上大概都挂着一张文凭,那张纸对我们来说代表着为了拿到它或者那个认证所付出的努力。

We've all probably got a diploma hanging on the wall, and that piece of paper represents something to us for what we had to do to get that or that certification.

Speaker 3

质量安装证书也是一样的道理。

A QI certificate is no different.

Speaker 3

它不过是一张纸或者一个PDF文件,但它所代表的关于你和你公司的形象,以及它代表了我推荐谁来你家修系统,这分量可重了。

It's just a piece of paper or PDF, but what it represents about you and your company, what it represents about who I'm gonna recommend, go to your house to fix your system, huge.

Speaker 1

太棒了。

Love it.

Speaker 1

好的。

Alright.

Speaker 1

这真是对 Measure Quick 和 ACCA QI 认证的强力背书。

That is an incredible endorsement for both Measure Quick and the ACCA QI certificate.

Speaker 1

我可不想被人说成是故意找茬,但咱们这可是热泵播客。

I do not wanna be accused of gotcha journalism, but this is the heat pump podcast.

Speaker 1

你们之前提过好几次了。

And you referenced it a couple of times, guys.

Speaker 1

既然聊的是热泵,那 Measure Quick 和 ACCA QI 现在能用在哪些场景?

So if you're doing heat pumps, where is Measure Quick and ACCA QI ready to go?

Speaker 1

还有哪些热泵应用我们正在推进,但还没完全搞定?

And what heat pump applications are we working on but not quite there yet?

Speaker 0

对。

Yes.

Speaker 1

哦,太好了。

Oh, good.

Speaker 1

回答得真棒。

Excellent answer.

Speaker 1

大家一定会喜欢这个,布莱恩。

Everyone the the audience is gonna love that, Brian.

Speaker 1

所以。

So

Speaker 0

我们来聊聊寒冷气候下的变频热泵系统。

there's certain let's talk cold climate or inverter driven heat pump systems.

Speaker 0

那些现在有高低压测试口、能检测压力和温度的,比如风管式系统,我们今天已经能做到。

Those that currently have high pressure, low pressure taps and be able to verify pressures and temperatures, call it a ducted system, we're there today.

Speaker 0

我不是要点名具体品牌。

Not to call out brands.

Speaker 0

我想到的是迪克和菲特。

I mean, Dike and Fit is what comes to mind.

Speaker 0

在我看来,这个品牌是安装热泵最流行的之一,我以前也做过不少这类设备,完全可以用Measure Quick和ACCA QI来调试。

To me, that's a very popular brand that heat pump installed, and and I I personally worked on those in the past, and they that is very much capable of being commissioned with Measure Quick and ACCA QI.

Speaker 0

其他一些品牌呢?

Some of the other brands.

Speaker 0

对吧?

Right?

Speaker 0

我们接下来要往哪个方向走?

Where are we going?

Speaker 0

未来会怎样?行业标准迟早会统一,相信我,这一定能行。

What's the future hold that coming up with that industry standard of the weigh it in and trust me, it's gonna work.

Speaker 0

这正是我们想解决的问题,我相信Wes也想解决它。

That's a problem that I feel we'd like to solve, and I think Wes would like to solve as well.

Speaker 0

如果让我打赌,我觉得这完全有可能。

So if I had the bet, I'd say that's possible.

Speaker 0

对吧?

Right?

Speaker 0

还有那种标准品牌的热泵,就是传统的热泵,不是变频的那种。像特灵的XV系列,虽然能变频,但整体还是传统设计。

And standard brand heat pump, like, traditional heat pumps, not talking the invert like, you've got brands like Trane that have a x v series product that can do its inverter, but it's a traditional design.

Speaker 0

这种机型完全没问题。

Like, those work.

Speaker 0

一点问题都没有。

No problem.

Speaker 0

目前来说,热泵市场中很大一部分已经完全可以实现兼容QI和MeasureQuick了。

So, like, as far as a I'd say a significant part of the heat pump market is possible today.

Speaker 0

这些机型都能顺利适配QI和MeasureQuick。

Like, that can all be achieved for QI and MeasureQuick.

Speaker 0

真正有挑战的是那些新型号,或者说是只支持‘称重’功能的机型。

It's those that newer style, I guess, I'll call it, or the weigh in only is the challenge.

Speaker 0

还有无管机也是个问题。

Ductless is another.

Speaker 0

你怎么把九个探头装到无管热泵上?

How do I put nine probes on a ductless heat pump?

Speaker 0

我没有。

I don't.

Speaker 0

对吧?

Right?

Speaker 0

但无管式热泵有一些关键点,比如彻底抽真空、准确加氟、确保温差合适——只要我知道设备的容量,再保持滤网清洁就行。

But there's critical things on a ductless heat pump, such as proper evacuation, proper weigh in charge, making sure the temp splits right as long as I know what capacity I am, and then keeping that filter clean.

Speaker 0

要让无管式系统正常运行,其实并没有特别复杂的流程,但一旦一个室外机接了多个室内机,比如四个室内机,事情就变复杂了。

So there's not a lot of overly complicated process behind making sure a ductless system would work properly, but it gets complicated when you have multiple heads and you've got now four heads on one outdoor.

Speaker 0

你得搞清楚里面到底发生了什么。

There's understanding what's happening there.

Speaker 0

这些问题都在我们的关注范围内。

So it's all on the radar.

Speaker 0

现在发展得太快了,很多人其实都有点应付不过来。

It's hitting really fast and furious, and a lot of people are in, I think, in over their heads right now.

Speaker 0

我们得解决这个问题。

We need to solve that problem.

Speaker 3

每家公司都不太一样。

Every company's a little bit different.

Speaker 3

对大多数公司来说,产品组合中,Measure Quick 和 QI 认证大概能覆盖他们安装和维护的 85% 的系统。

The product mix I would say, for most companies, Measure Quick and the QI certificate is gonna be applicable to 85 of the systems they install and service.

Speaker 0

我同意这个说法。

I agree with that.

Speaker 1

很有帮助。

Very helpful.

Speaker 3

其实是 84.7%,不过我给凑了个整。

It's actually 84.7, but I rounded up.

Speaker 2

谢谢你的说明。

Thanks for the clarification.

Speaker 2

这个小数点真的挺关键的。

That actual decimal point really matters.

Speaker 1

对。

Yeah.

Speaker 1

一开始你讲得挺通俗的,后来又突然专业起来,这感觉真不错。

Well, I appreciate you dumbed it down at first, and then you kinda nerd it out at the second.

Speaker 1

这种节奏搭配得刚刚好,Wes。

So it was a really nice combo there, Wes.

Speaker 2

好的。

Alright.

Speaker 2

Brian和Wes,今天聊得非常有收获。

So Brian and Wes, this has been great.

Speaker 2

最后我还想问你们一个问题,帮我们做个总结。

I've got one final question for you to kinda help wrap up the conversation here.

Speaker 2

我们已经聊了很多内容了。

We've covered a lot of ground.

Speaker 2

如果能用魔杖改变一件事——或者两件事——关于变频热泵调试的方式,你们会改什么?

But if there was a magic wand that you could wave that would change one, maybe two things about the commissioning approach, particularly for inverter based heat pumps, what would it be?

Speaker 2

Brian,我先点你来回答。

Brian, I'll I'll pick on you first.

Speaker 0

我先来。

Me first.

Speaker 0

如果你

If you're

Speaker 2

愿意试一试的话。

ready to give that a shot.

Speaker 0

我想再提一下我之前说过的制造商的问题。

I'm gonna go back to the OEM comment that I made earlier.

Speaker 0

我觉得我们这个行业严重缺乏协作,导致这些产品每天都没法被正确安装。

I feel that there is a a huge lack of collaboration in our industry to ensure that this product is being put in properly every single day.

Speaker 0

我特别希望看到更深入的协作,尤其是通过诊断工具,来弥合技术人才培训方面的缺口。

I would love to see collaboration at a much deeper level with diagnostic tools that help bridge that gap of workforce development at the same time.

Speaker 0

我觉得他们的本意并不是忽视这个问题。

Like, I think that would be my wish is I don't think they ignore it per se.

Speaker 0

只是他们跟现场实际发生的情况脱节了,而这正是让我们的行业名声受损的根本原因,一直如此。

I just think that that detached from what's actually happening every day in the field, and that's what's given our industry a bad name and it always has.

Speaker 0

除非在那个层面有所改变,否则我看不出情况会有什么好转。

And I don't see it getting any better unless something changes at that type of level.

Speaker 0

所以我想得有点大,但这就是我会做的事。

So I'm going kinda big for that, but that's what I would do.

Speaker 3

如果可以的话,我会把调试——不管你怎么叫它、怎么定义它——变成常态,而不是例外。

If I could, I would make commissioning, whatever you wanna call that, however you wanna define that, the standard, not the exception.

Speaker 3

真遗憾,他们居然还给系统做了调试。

It is unfortunate that, oh my goodness, they commissioned the system.

Speaker 3

这事儿其实特别棒。

It's this thing that's amazing.

Speaker 3

这本来就应该成为标准流程。

That should be standard practice.

Speaker 3

你做到什么程度了?

How far you go?

Speaker 3

你们会做风管漏风测试吗?

Are you doing duct leakage testing?

Speaker 3

你们会做风量平衡吗?

Are you air balancing?

Speaker 3

哦。

Oh.

Speaker 3

但你们至少是正确安装设备的吧?

But are you just installing the equipment correctly?

Speaker 3

这台机组实际输送的风量,是不是跟我在Amply里做的负荷计算结果一致?

Is the unit moving the right amount of air through it based on my load calculation I did with Amply?

Speaker 3

还是制冷剂充注量对不对?

Or is it the right charge?

Speaker 3

如果供电正常的话,我记得有个承包商跟我说过,他刚装了一套高端机组,位置特别偏,是整条电路最后一户人家。

Is it the right if I got power I remember a contractor telling me brand new install high end unit, and it was out in the hinterlands, and it was the last house on the electric line.

Speaker 3

结果电压低得离谱。

And they were getting, I don't know, stupid low voltage.

Speaker 3

可这是一台全新的高速机组啊。

Here's this brand new high speed unit.

Speaker 3

它本该解决所有问题,结果却出故障了。

It's gonna solve all the problems, and it's broke.

Speaker 3

这到底是怎么回事?

What's going on?

Speaker 3

哦,我们测了电压。

Oh, well, we measured the voltage.

Speaker 3

得叫电力公司的人来一趟,确保输入电压符合标准。

We've gotta get the power company out here to do that, to make sure we get the right amount of input voltage.

Speaker 3

这才是确保我们工作做对的机会,但这需要一些业主转变观念。

The opportunity to ensure that we're doing our job right, And that's gonna take a change of mindset from some owners.

Speaker 3

要实现这一点,我们需要调整思维方式,把这套流程融入日常运营中。

It's gonna take a change of mindset to figure out how we're gonna accomplish this, how we're gonna work this into our operations.

Speaker 3

是在安装时就做吗?

Do we do it at the time of install?

Speaker 3

还是过几天、几个月后再回来检查?

Do we come back a couple days later, a couple months later?

Speaker 3

有些问题还需要解决。

There's problems to be overcome.

Speaker 3

但我最想说的是,把调试流程变成标准做法。

But my one thing would be to make commissioning the standard.

Speaker 3

这样制造商才会信任暖通专业人员能做好工作,也可能更愿意分享信息,让这些资料更公开。

And then manufacturers will trust HVAC professionals to do the job right, and maybe they'll be a little more free to share that information and make it more available.

Speaker 3

我同意。

I agree.

Speaker 3

目前我们只能用脚投票,但确实存在信任危机,必须打破。

We we need to vote with our feet at the moment, but we have a trust issue that we need to overcome.

Speaker 3

我觉得,把工作做扎实,做好调试,就是解决这个问题的关键起点。

And I think that doing our job right and commissioning is a piece of that, is a great place to start.

Speaker 1

你们俩在整个节目里的回答都非常精彩。

Awesome answers, both of you throughout the entire episode.

Speaker 1

Brian,Wes,感谢你们参加《热泵播客》。

Brian, Wes, thank you both for joining the Heat Pump Podcast.

Speaker 0

谢谢各位。

Thanks, guys.

Speaker 0

很高兴能来。

Glad to be here.

Speaker 3

谢谢你们邀请我们。

Thank you for having us.

Speaker 2

真的很棒。

It was great.

Speaker 2

谢谢大家。

Thanks, guys.

Speaker 2

感谢收听热泵播客。

Thanks for listening to the Heap Pump Podcast.

Speaker 2

本节目由Amply Energy制作。

It is a production of Amply Energy.

Speaker 2

请留意,节目中表达的观点均来自我们的嘉宾或我们自己,视具体发言者而定。

And just a reminder that the opinions voiced were those of our guests or us, depending on who was talking.

Speaker 2

如果你喜欢刚才听到的内容,还没订阅的话,欢迎在你常用的播客平台订阅我们。

If you like what you've heard and haven't subscribed, please subscribe in your favorite podcast platform.

Speaker 2

我们很期待听到你的反馈,随时欢迎联系我们。

We'd love to hear from you, so feel free to reach out.

Speaker 2

你可以再次通过 hello@Amply.energy 联系到我们。

You can reach us once again at hello@Amply.energy.

Speaker 2

注意是 dot energy,不是 dot com。

No dot com just dot energy.

Speaker 2

非常感谢。

Thanks a lot.

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