Tough Interview Questions (re-release) + Announcements!

新年快乐，各位朋友。

Happy New Year, friends.

我是玛丽·弗兰。

Mary Fran here.

按照一贯的用户体验风格，米歇尔和我一直在持续优化《UX 现实版》的内容，让它更能和大家互动。

In true UX fashion, Michelle and I are continuing to iterate on UX IRL to make it more interactive with you all.

今年我们会推出一个网站，所有关于《UX 现实版》的信息都会放在上面，还会推出一种新的网络研讨会形式。

This year, we are going to be launching a web site where you can find everything UX IRL related, as well as a new webinar format.

我们依然会以播客的形式更新，但你们现在也能实时和我们对话，聊聊真实职场中用户体验到底是什么样子。

We'll still be available as a podcast, but you'll also be able to talk with us live as we chat about what UX is really like in real life.

关于这两个新项目的上线时间，我们很快会公布，不过在这之前，先送大家一个特别的重播内容。

We'll share more about a launch date soon for both of these, but in the meantime, we have a special re release for you.

现在就业市场压力不小，所以我们觉得重提一下关于面试难题的那期节目，正是时候。

The market is hard right now, so we thought it would be a good time to revisit our episode on tough interview questions.

最后，我和米歇尔都想专门说一声：谢谢你们。

Lastly, from both me and Michelle, we wanted to take a moment to say thank you.

真不敢相信，这已经是我们的第四季了，无论你是刚听这个播客的新听众，还是从第一季就开始关注的老朋友，我们都特别感谢你愿意花时间来听我们分享。

We can't believe it's already our fourth season, and whether you're new to the podcast or you've been listening since season one, we just can't tell you how much we appreciate you checking us out and taking the time to listen in.

新的一年，我们很期待继续和大家一起聊聊用户体验的设计话题。

And we look forward to talking more about UX in the new year with you all.

接下来进入正题。

Onto the show.

大家好。

Hello, friends.

欢迎收听《UX IRL》播客，我们在这里探讨用户体验设计在工作和日常生活中的真实面貌。

Welcome to the UX IRL podcast, where we examine user experience design at work and in the world around us.

我是米歇尔·陈，Zero Height 的设计倡导者。

I'm Michelle Chin, design advocate at Zero Height.

我是玛丽·弗兰·汤普森，Reciprocity 的高级产品设计师。

And I'm Mary Fran Thompson, senior product designer at Reciprocity.

我们只是两个热爱用户体验的朋友，想聊聊它在现实中的真实样子。

We are just two friends that love UX and wanted to talk about what it's like in real life.

今天我们要聚焦在一些棘手的面试问题上，看看哪些是最佳做法，我们曾经被问过哪些问题，当时是怎么回答的，现在如果再遇到又会怎么应对。

Today, we are going to zero in on tough interview questions, so looking at what are some best practices, what are some examples of questions we've had to answer, how did we answer them, and how might we answer differently now?

Michelle，咱们先聊聊，为什么特别想谈这个话题？

Michelle, let's go a little bit into why we wanted to talk about this specifically.

是啊，我觉得整个面试过程本身就够让人紧张了。

Yeah, I think, you know, the whole interview process in general is stressful enough.

当你被问到这类难题时，本来就压力山大，更容易慌了神。

And so when you're asked these tough questions, you can easily get rattled because you're already stressed out.

我们想聊聊这种经历，怎么应对这些难题，提前准备有多重要——因为真的很有帮助。

Wanted to talk about that experience and how to navigate those tough questions and how you can be prepared because it really does help to be prepared.

就算你准备好了，对方还是问了你没料到的问题，让你有点措手不及，但至少不会像毫无准备时那么崩溃。

Even if you are prepared and they ask you questions that are different that still rattle you, you won't be as rattled as if you were completely unprepared.

这点我深有体会。

And I speak from experience too.

但奇怪的是，好像没人真正在意这些难缠的问题。

But I think no one really talks about the tough questions.

所以我琢磨着，聊聊这些挺有意思的。

So I figured it'd be kind of cool to talk about them.

你为什么想谈这个话题？

Why did you wanna talk about this topic?

我觉得新的一年到了。

I feel like it's a new year.

很多人可能在思考今年的目标，想努力实现些什么。

So people may be thinking about goals and what they wanna try and work towards this year.

也许就是换一份新工作。

So maybe that's a new job.

也可能你很久没找过工作、没面试过了。

Maybe it's been a while since you've looked for a job and interviewed.

我觉得这种情况特别有挑战，因为每次我重新进入面试状态，至少得经历一次才能找回感觉。

And I feel like that especially can be rough because I feel like anytime I go back into interview mode, it takes me at least one to feel like I'm back in the swing of things.

那你怎么为这种情况做准备呢？

And so how do you prep for that?

尤其是第一次，你得重新上阵，感觉好久没干过这事儿了。

Especially that first one where it's like, Oh man, I haven't done this in a while.

但我觉得，不管怎样，怎么准备都挺难的，因为要操心的事情实在太多了。

But I think figuring out how to prepare can be challenging regardless because there's so much involved.

环节特别多，细节也复杂，整个过程还特别快。

There's a lot of moving pieces and a lot of parts and it can go pretty quickly.

而且我觉得，现在这行情下，竞争肯定比以前激烈多了。

I also think, know, I wonder, especially with the market today, I feel like it's definitely a lot more competitive.

现在职位没以前那么多了。

There aren't as many jobs opened up.

好多公司都变得很谨慎。

I think a lot of companies are being conservative.

裁员的情况到处都是。

There's a lot of layoffs going on.

跟半年前或者一年前比，那时候机会多得是，现在可没那么容易了。

Unlike maybe six months or a year ago where there were so many job opportunities, it's going to be more competitive.

所以，面对同行竞争，问题可能会更难一些，对吧？

So, peer options, probably tougher questions, right?

大家肯定会更严格地考察候选人。

People are going to try to really vet who they're hiring.

那我想知道，Mary Fran，你一般是怎么应对这些棘手问题的？

So I guess, Mary Fran, what's been your approach to answering tough questions?

我觉得最好的办法就是，当别人问起这类问题时，先深呼吸一下，坦然承认这确实不容易。

I think one of the best things that you can do is to take a breath when someone asks you that question and acknowledge that it's difficult.

我觉得很多时候，这样能让我有空间去理清思路，想想怎么回答，慢慢组织语言，而不是急着马上给出答案。

I think that a lot of times, that'll give me space to, like, clear my head, think about my answer, kind of start formulating it rather than trying to, like, jump into an answer, like, immediately.

而且我觉得这样能稍微减轻一点压力。

And it I feel like it takes a little bit of the pressure off.

虽然这个问题本身可能还是会有点让人紧张，但这样能帮你稍微冷静下来，再去思考怎么回答。

Like, it's still it can still be a stressful question, but, like, it helps kind of get you get you a little bit calmer before trying to approach answering it.

对，我完全同意。

Yeah, I totally agree.

我觉得，停顿一下，意识到自己掌握主动权，这点特别重要。

Like, I think pausing and knowing that you're in control is really important.

虽然对方问了你问题，把你推到了风口浪尖，感觉好像失控了，但你要明白，你有权暂停，好好想想，诚实地回应。

It might not feel like you're in control because they've asked you a question, they put you in the hot seat, but know that you have that agency to pause and, you know, oh, let me think about that and be honest.

你知道的。

You know?

我觉得这真的很有帮助。

I think that's really helpful.

这让我想起孩子们参加拼字比赛时，他们会问：‘你能用这个词造个句子吗？’

It kind of reminds me of like the spelling bees that the kids do where they like, can you use that word in a sentence?

他们其实就是在争取时间。

Like, they're buying time.

道理是一样的，稍微停一停，能帮你重新调整状态，集中注意力，理清思路。

Like, it's like it's kind of the same thing of, like, you know, just buying a little bit of time can be really helpful just to to reset and and focus and gather your thoughts.

另外，如果对对方的问题不太清楚，不确定他们到底想听什么，也别害怕主动问清楚，这点也很重要。

And I think that's a good point too, to not be afraid to ask for clarity if there's something you're not sure of, like, in terms of what they're looking for from that question.

如果你不确定对方在问什么，或者期待什么样的回答。

Like, if you're unsure of what's being asked or what's expected.

是的，这样也能给你争取点时间，而且我觉得对方也会欣赏你认真对待这个问题的态度。

Yes, it will give you some time too, but I think they'll also appreciate that you're invested in answering this question.

我觉得，米歇尔，你还提到了另一个很重要的点，那就是要诚实。

I think, Michelle, you also touched on another point that's really important is to be honest.

有时候我们面对问题一紧张，就会想，我这个答案恐怕不是他们想要的。

I think when we panic sometimes for questions that's asked of us and we think, I don't think this is the answer that they're they're looking for.

对吧？

Right?

总觉得自己的答案不够好，不是最理想的，也不是教科书式的标准答案。

Like, I don't think the answer I have is probably, like, the answer they like, the best possible answer for this scenario or, like, the textbook a plus answer.

但这完全没关系。

And that's that's totally okay.

我觉得，无论什么问题，只要你如实讲出自己的经历和想法，对方都会认可的。

I think being candid in kind of what you've experienced, whatever the question is, will be appreciated.

如果他们真的这样要求，那也能看出这家公司的风格。

And if it's not, I think that also says something about the hiring company.

不过，你完全可以把思路慢慢讲出来。

But I think, you know, you can always talk through.

我们待会儿再深入聊聊这个。

And we'll we'll get a little bit more into this.

就算你没遇到过类似情况，也可以谈谈你会怎么应对这种局面。

But I think there are ways to address that if you haven't experienced something to talk through, like, how you would approach it if you were in that situation.

是的。

Yeah.

我觉得招聘经理参加过那么多面试，早就见多了。

I think the other thing is a hiring manager and being part of dozens and dozens of interviews.

我从来不会因为有人想澄清问题或表达得更真实而责怪他们，也没见过谁因此被挑刺。

I've never faulted and no one has ever faulted anyone for asking to clarify a question or be more honest.

大家都不会觉得这有什么问题，对吧？

People don't find fault with that, right?

这挺好的。

And it's good.

如果他们真的对此挑刺，那对你来说也是个不太好的信号。

And if they did find fault with it, that's also a little bit of a red flag for you too.

除了这些，你在应对那些棘手的问题时，还有什么常用的方法吗？

Is there anything else to approaching tough questions that you usually try?

我觉得只要记住一点，那就是我们其实有很多

I think just remembering that we have a lot

我们所能利用的资源。

of resources available to us.

我们真的很幸运，生活在一个有互联网的时代。

We're really lucky that we live in an age where, you know, we have the internet.

希望我们都有人脉网络。

We, you know, hopefully, have networks.

如果你还没有，我觉得现在正是开始建立人脉的好时机。

And if you don't, like, this is a good time, I think, to start building those.

不过，你可以去看看网上别人是怎么回答那些难题的。

But, you know, look at examples of difficult questions online.

很多人都写过这方面的内容。

A lot of people have written about this.

找朋友、同事或者导师问问，哪怕你身边没有熟悉这个行业的人也没关系。

And ask a friend, a peer, a mentor, even if you don't have someone in the industry you feel comfortable asking.

毕竟很多人经历过面试，你可以请人帮你模拟一下，拿网上找的题目练一练答案。

Like, you know, people have been in the interview process before, even just asking someone maybe to to ask you some questions you found online and practice answering those.

如果你认识行业里的人，特别是当过招聘经理的，那特别适合来一场模拟面试，帮你更从容地应对这些难题。

But if you know someone in the industry, especially someone who's been a hiring manager, that's really helpful to kind of do like a mock interview session to kind of get a little bit more comfortable answering some of these difficult questions.

这个主意我很喜欢。

Yeah, I really like that idea.

我以前也做过模拟面试。

I've done mock interviews before.

我带人的时候，经常会一起过各种面试题型，其实挺有意思的。

When I was mentoring people, we would kind of walk through the different types of interviews, and I enjoyed them.

确实需要花点时间，但能帮人走过这段经历，挺有成就感的。

They do take a little bit of time, but it's nice to coach people through that experience.

而且我觉得特别棒，因为这能帮你绕开第一次正式面试的紧张。

And I think it's also really great because it's one way to get around that first interview.

所以别把第一次面试当练习，干脆先来一场模拟面试做热身。

So instead of using your first interview as your dry run, doing the mock interview could be your dry run.

这招真的特别管用。

And it's been really helpful.

但如果你实在没人可问，这完全没问题；或者你性格内向，不想开口求助，这也完全能理解。

But I think if you don't have anyone to ask, which is perfectly fine too, or if you're just really shy and not wanting to ask anybody, that's totally understandable.

我以前的做法是，先把想回答的内容写下来。

What I've done before is write out my answers that I'd like to provide to those questions.

然后大声地反复练习说出来。

But then I practice saying them out loud.

写下来和说出来，完全是两回事。

Writing them is way different than saying them out loud.

当你大声说出来的时候，就会发现哪里词不达意，哪里讲得枯燥乏味。

When you say them out loud, you'll realize where you're tripping over your words, where you're boring the audience.

只要大声练习你的回答，就能很好地感受到这些问题的关键所在。

You can get a good feel for that just by saying your answers out loud.

这样你就能更清楚地知道该怎么说得更简洁，哪些是回答里必须强调的重点，整体表现也会更从容专业。

And that way you can really hone in on how you want to be more concise, what are the key things that you want to say in your responses, and that will help you sound a lot more polished.

是的。

Yeah.

我觉得这个观点特别好。

I think that's a great point.

不管是在面试还是做汇报，只要需要开口说话，这种方法都特别有用。

Anytime you're gonna be speaking, whether it's during an interview or presenting something, I think that's really, really helpful.

我觉得在回答棘手问题时，另一个特别有效的方法是用具体事例来说明你的经历。

I think the other thing that I really like in answering tough questions is being able to provide some sort of example to illustrate your experience.

很多时候，人们说的和他们实际会做的并不一致。

Oftentimes what people say isn't actually what they would do.

所以，真正提到一些现实生活中的经历，能帮助证明你确实会这样应对这个问题、挑战或回答这个问题。

So actually having a real life experience to mention can help just to help solidify that this is how you would actually approach this problem or challenge or the answer to the question.

我觉得另一点是，答完一个问题后，别害怕问一句：‘我这样回答清楚了吗？’

I think the other thing is when you've finished answering a question, don't be afraid to ask, Did that answer your question?

因为我以前遇到过这种情况，有人其实很想多听听关于SMART目标之类的内容。

Because I have been in situations before where someone was like, I really wanted to hear more about things presented in terms of SMART goals or something like that.

如果你不主动问，他们可能就直接跳到下一个话题了，你也就失去了澄清或深入探讨他们真正关心内容的机会。

Where if you don't ask, they might decide to move on to the next thing and you don't get that opportunity to clarify or dig deeper into something that they were looking for that you may not have included.

是的，我觉得这样能很好地为问题画上句号，确保大家基本都理解一致。

Yeah, I think that's a really great way to make sure you've kind of like put an end cap to the question and make sure that everyone's on the same page more or less.

而且，这也体现了你如何与人展开高质量的对话，是一种很好的表现方式。

And I think that's also really good as a representation of how you could end up working with the people of having like really good conversations.

如果对方不愿深入交流，这其实也是一个信号，说明他们可能没表面上那么愿意合作。

If they're not willing to engage, that could also be a flag for you, you know, understand maybe they're not as collaborative as they appear as well.

咱们来聊聊一些我们被问到的问题，以及我们是怎么应对的。

Let's talk a little bit about questions that we've been asked and how we've handled them.

你先来吗？

Would you like to go first?

好啊。

Sure.

我经常被问到的一个问题。

A big one for me that I feel like I am asked.

我觉得几乎每次面试都会被问到类似的问题，就是让我讲讲曾经如何解决过与跨职能同事、利益相关者，或者另一位设计师之间的分歧或不同意见。

I don't I'm trying to I don't think there's been an interview I've had where I haven't been asked some form of this question, which is essentially like, tell me about a time you had to resolve a conflict or a conflicting idea or disagreement with like a cross functional teammate, a stakeholder, maybe another UX teammate.

但通常指的是你核心团队之外的人。

But usually I feel like it's people outside kind of your main team.

你是怎么达成解决方案的？

How did you come to a solution?

有时候还会接着问，就两个词：如果情况变得紧张了呢？

Sometimes there's a follow-up even two words like, what if the situation becomes tense?

你是怎么应对的？

Like, how did you handle that?

有时候他们会问，讲讲你曾经对某个方向有不同意见，觉得必须提出反对，或者至少表达自己担忧的经历。

Or sometimes it can even be like, tell me about a situation where you disagreed with like a vision for something and you felt like you needed to push back or at least present what your concerns were or something like that.

我觉得这些问题特别难答，因为大家都不太愿意谈那些让人不舒服的时刻，或者当气氛紧张、出现分歧的时候。

I think these can be really tough because we don't like talking about uncomfortable situations or when things have been tense or when there's been disagreement.

而且根据个人经历的不同，要复述这些事有时候确实挺难的。

And sometimes it can be difficult to recount depending on, you know, kind of some of your experiences.

这些话题甚至可能让人感到被触动或不安。

I think they could even be triggering potentially.

我通常回答这类问题时，会先讲一个具体的例子，同时也会说明我一般是怎么处理这种情况的。

Usually, the approach that I try to take in answering these questions and how I've approached being in these situations is I like to give a specific example, but I also like to talk through generally how I handle the situation.

然后我会举一个实际发生过的例子来说明。

And then I'll call try and bring up a specific example of when this has happened.

比如当大家对某个方向有分歧，或者有人不理解为什么我们要用这样的方式做研究。

For things like conflicting ideas or maybe there's like a misunderstanding of, you know, like, I don't understand why we're taking this approach with research.

也许相关方也没真正明白这一点。

Maybe, you know, stakeholder doesn't understand that.

也可能是个产品经理或者工程师，不明白我们为什么要往这个方向走，或者为什么要采取这种方式。

Or maybe there's a product manager, an engineer who's like, I don't understand why we're moving in this direction or like why we're taking this approach.

遇到这种情况，我一般会试着单独聊聊，坐下来好好谈谈，弄清楚到底发生了什么。

Generally, for any situation like that, I try to look at talking one on one to, like, sit down and talk about, you know, kind of what's going on.

先假设对方是出于好意。

You know, assume best intentions.

我觉得这一点特别关键。

I think that's the, like, incredibly key.

你并不知道对方生活中还经历着什么，不管他们的反应是否恰当。

You don't know what else is going on in someone's life that regardless of whether or not their reaction was appropriate.

最好的做法还是假设，他们和你一样，真正关心这个产品。

I think it's really best to just assume that they're concerned about the product like you are.

他们也希望事情能朝着最好的方向发展。

They want what's best for that.

也许他们只是对某件事反应过度了。

Maybe they had an overreaction to something.

但要冷静地去沟通，试着直接找那个人谈，或者如果是一小群人，也可以约上其他人一起聊聊，把你的思路理清楚——我就是这么做的。

But come in calmly, try and address the situation, I think, by talking directly to the person or maybe with another person if it was a small group or something and walk through your approach, which is what I did.

我约了他们，跟他们说：我知道你们有些顾虑。

I met with them and I was like, Hey, I understand there were some concerns.

我只是想跟你们详细说说，我们为什么这么做，以及这样对用户有什么好处。

I just wanna walk through, this is why we do things a certain way you know, and and how that benefits the user.

另外，提前做好充分准备也很重要，万一他们还是有异议，至少我能清楚下一步该怎么做。

And then coming in too prepared, if I get more pushback, you know, kind of what what are next steps?

但最重要的一点是，让你的经理知道情况，但在你亲自尝试解决之前，别急着让经理出面干预。

But the biggest thing I can say is make your manager aware, but I wouldn't let your manager take control of the situation before you try and address it yourself.

我觉得这特别关键，如果你能坦诚地直接跟对方沟通，而不是一上来就拉个第三方进来，对方会更在意——尤其是这个第三方还是个级别更高的人。

I think it's really important, and it will mean more to the other person if you try and level with them directly, rather than bringing in a third party immediately, especially if that third party is someone who is, you know, at higher level.

所以，这基本上就是我处理这类问题的方式。

So that's generally how I approach that.

我始终觉得，先直接沟通，才是最关键的。

I really think trying to address it directly first is key.

有时候能搞定，有时候就不行。

Sometimes it works out, and sometimes it doesn't.

以前在面试里，我也举过正反两方面的例子，比如那次我们确实坐下来好好谈了，问题也解决了。

And I think in interviews before, I've included examples of both where I've been able to resolve a situation well, and that was an example of we had that talk.

之后我们还跟所有相关方都沟通了一遍，就是为了避免再出现类似情况——有人参加可用性测试时，对流程有误解或者特别不满。

And then we went and presented it to the rest of, like, the stakeholders too to make sure that, hey, we don't wanna have this problem again of someone being in on a usability test and, like, being very concerned with, like, the way it's being run or not understanding that.

但我也遇到过别的状况，比如有人反对项目的整体方向。

But I've been in situations before too where, let's say, it was about pushing back on overall direction for a project.

我当时特别担心，我们根本没解决一个关键问题，要是这个不解决，根本没法满足他们最看重的业务需求。

I was really concerned that we were not we weren't solving a problem, like a really key problem that, you know, if we didn't solve that, we weren't gonna be able to tackle the business needs that they were really zeroed in on.

我把所有数据都整理出来，用成本和收益的角度讲清楚了。

And I, like, put all this stuff together, put it in terms of dollars and cents.

工程团队那边也支持我，但最终还是没被当回事。

I had, like, backing from, you know, engineering and but it was ultimately not really taken seriously.

那时候我就想，行吧。

And so from there, was like, okay.

那我就得做个决定了。

Well, then I have a decision to make.

也许我该去跟你经理聊聊。

Maybe I should look at getting on you know, talk to your manager.

也许我可以转到别的项目，或者该考虑换份工作了。

Maybe there's another project I can get on, or maybe it's time to look for another job.

这种事确实会发生。

Those are things that happen.

所以我觉得，坦诚地说出来，同时保持专业，说明白到底发生了什么。

So, like, I think being candid about it, but also like being professional and saying, you know, this is what happened.

这让我意识到，也许我真的该去找别的机会了。

And then that told me like, hey, maybe I, you know, maybe I need to look for something else.

我觉得这样没问题。

I think that's okay.

就像我说的，谈这些事确实挺让人不舒服的。

I think it's, like I said, it can be really uncomfortable to talk about.

但我觉得，坦诚又专业地处理这件事真的很重要。

But I think being candid and professional about it is really important.

米歇尔，你呢？

Michelle, what about you?

面试时你被问过什么最难回答的问题？

What's a difficult question that you've been asked in an interview?

我觉得，和那些有挑战的情境类似，另一种难答的问题是特别让人谦卑的类型。

I think similar to the challenging scenarios and situations, the other type of tough question are those ones that are really humbling questions.

我被问过，你什么时候犯过影响到别人的错误？

And so I've been asked, you know, when have you made a mistake that impacted others?

这其实是在谈责任感，谈事情没办好时该怎么面对。

So that's, you know, talking about accountability and, you know, when things don't go well.

有意思的是，很多时候你其实可以提前准备这些问题的答案。

I think what's interesting is that a lot of times you can prepare for some of these questions.

所以你对这类问题已经有准备，这很好。

And so you'll have an answer for that question, which is great.

这次面试中，我完全没想到他们会说：好吧，再举一个你犯错影响他人的例子。

In this interview, I was not expecting them to go, Okay, tell us another example of when you made a mistake and it impacted others.

我当时没准备第二个例子。

And I didn't have a backup example.

所以我觉得关键是要多准备几个答案，能想到三个就更好，因为你不知道他们会突然让你再讲一个。

So I think the moral of the story is always have two answers, maybe even three if you can think of it, just because you won't know if they're going, Okay, know, like, tell me another time.

因为他们知道面试者通常会提前准备好这类问题的答案。

Because I think they are prepared for people being prepared to answer those questions.

他们会设计一个不错的场景和例子，让人练得很熟。

So they'll kind of come up with a good scenario and a good example.

但如果你再追问第二个例子，就能看出对方是不是真有准备。

That's well practiced, but asking for a secondary example is going to catch them off guard.

那次确实让我措手不及。

And that definitely did catch me off guard.

另外，回答负面或让人难堪的问题时，难点在于你不想把任何人说得太糟。

I think the other thing is what's hard about answering the questions about negative situations or humbling questions is that you don't want to try to portray anyone in a negative light.

你不想把别人推出来当替罪羊。

You don't want to throw anyone under the bus.

但当你讲述负面例子时，得想办法说得委婉得体。

But when you're going through a bad example, you kind of have to be able to word that in a way that is very tactful.

所以我觉得，练习就特别重要。

So I think that's where practicing comes in.

你不能说，‘那个同事太差了，就是懒。’

So you're not saying, Oh, this coworker was horrible and they were just lazy.

就算事实真是这样——他们确实不够积极，也有别的表达方式。

Taking that approach, even if that might have been true, they weren't as motivated.

因为你在谈这些不愉快的经历时，怎么讲其实也反映了你这个人。

There's other ways you can say that because I think that does reflect on you as a person when you're talking about these bad experiences.

不过，另一个我被问到的问题是：别人对你有什么误解？

But yeah, I think the other question I was asked is like, what is something about you that people assume incorrectly?

这种问题我以前真没听过。

And I had never heard of that question before.

我觉得这个问题其实特别好。

I actually thought it was a great question.

我当时就想，哇，这真是个特别棒的问题。

And I was like, wow, that's a really, really good question.

我得好好想一想。

And I had to think about it.

挺好的。

It was good.

他们说，是啊，我们很清楚这确实不容易。

They were like, yeah, we know it's definitely tough.

你别着急，慢慢想。

So take your time and think about it.

我们随便聊了会儿，直到我想出一个特别贴切的答案。

And we kind of like made small talk a little bit until I like thought of something that was really good.

这很有帮助。

And that was helpful.

但我觉得另一点是，这个问题让我谈到了一些关于自己的事，而我其实还没准备好说这些。

But I think the other thing is like, it led me to talk about other things about myself, which I wasn't necessarily ready to talk about.

所以我想到的是，当别人在讨论想法之类的事情时，我会安静下来。

So I guess the thing that I had come up with is that, you know, I am I will be quiet when someone's talking about ideas and stuff.

我什么也不说。

And I won't say anything.

别人就会以为我不感兴趣、不投入，或者根本不在乎。

And people assume that I'm disinterested or unengaged or like don't care.

但其实不是这样的。

And that's not true.

我只是在默默消化很多信息。

It's me processing a lot of this information.

在面试里，我不得不告诉他们我是个高度敏感的人，而我原本没打算说这个，因为我不确定别人能不能理解。

And then I had to tell them in the interview that I was a highly sensitive person, which I wasn't prepared to share just because I wasn't sure how people would would understand that.

幸运的是，面试我的人对高度敏感人格挺了解的，其中一个人就懂什么是HSP。

But luckily, the people interviewing me understood what HSP well, one of them understood what an HSP was.

所以，那感觉挺好的。

And so, it was good.

我们聊得特别深入。

We had a very good conversation about that.

我觉得自己能敞开心扉说这么多，真的很不错。

And I think it was really nice that I opened up so much.

离开面试时，我对这家公司印象特别好，因为他们选人和面试的方式都特别细致，我很欣赏这一点。

I left the interview feeling really good about the company because they were so thorough in who they were interviewing and how they were interviewing that I appreciated that.

我本来觉得自己面试表现得不好，因为我说了那么多让人难堪的事，感觉像在坦白一样。

I didn't think I did well in the interview because I was confessing all these terrible things, it felt like.

他们还一直让我举更多的例子。

And they kept asking me for extra examples.

我居然把心里话全倒给了完全不认识的人。

Then I poured my heart out to these people that I didn't really know at all.

整个过程挺奇怪的，但结果还不错。

It was just very weird, but it worked out in the end.

我觉得这个问题问得特别好。

I think that's a fantastic question.

你刚才说那番话的时候，我其实觉得特别有意思。

And it's so funny when you were talking about that.

我第一反应就是，别人也常对我有这种误解，因为我平时说话少，总在认真听、仔细琢磨。

That was the first thing that came to my mind is that I people assume that about me, too, because I'm quiet when people are talking and I'm trying to take everything in.

我这个人想事情特别慢。

And I'm someone who who processes things very slowly.

上学的时候我就有延长考试时间的待遇，因为真的需要更多时间才能把所有信息理清楚。

Like, I had extended time in school, like, because I like, it it takes it takes me time to make sense of everything.

所以我总是想确保自己在认真听，做点笔记，把听到的内容消化透了再回应。

And so I wanna make sure that I'm actively listening and taking some notes and trying to process what I'm hearing before I respond.

有时候我也会在聊天框里发个问题，趁热打铁地澄清一下。

And sometimes I'll I'll even like put in the chat maybe a clarifying question or something as it comes.

但通常得等我觉得自己真正搞懂了讨论的内容，才会开口。

But usually it's like not until I kind of feel like I've had like a clear sense of of what's being discussed.

米歇尔，你在面试中遇到过哪些特别难回答的问题吗？

Michelle, what's another question or type of question that you've experienced in an interview that was tough?

我觉得是道德困境类的问题。

I think ethical scenarios.

这么说有点奇怪，对吧？

I feel weird saying that, right?

我一直努力做个有道德的人。

I try to be an ethical person.

但这件事得追溯到我还在上大学、申请当新生引导员的时候，那时候我大概还是个 teenager。

But this is going back to I don't know, was still a teenager when I was applying to be an orientation advisor at my college.

我有领导能力，也懂怎么处理事情，但可能就是太年轻了。

I had the leadership skills and the know how, but I think I was just too young.

我当时还有点叛逆，但他们问了我一个问题：你负责帮助新生适应校园生活，期间会有过夜活动，大家互相认识。

I also had a little bit of a rebellious streak, but they asked me So part of it's like you help new students with their orientation on campus, and it's an overnight stay and they meet people and stuff.

问题是，如果你路过宿舍，发现有人在房间里吸大麻，你会怎么办？

And the question was, What happens if you walk by one of the dorm rooms and you notice people smoking weed?

你会怎么做？

What would you do?

我当时就愣住了，哦。

And I was just like, Oh.

就我个人而言，我根本不会在意。

And me personally, I wouldn't care.

但我又想，如果我真的担任那个领导角色，我就得采取行动。

And then I was just like, But if I was in that leadership role, I would have to do something.

我真的不知道。

I'm like, I don't know.

我要去举报他们吗？

Do I write somebody up?

但我觉得那样做太狠了。

But I was just like, that's really shitty.

我想我当时说的是，我会提醒他们，说嘿，把东西收起来。

Like, I think what I said was I'd warn them and be like, hey, put that stuff away.

这儿可不能这么干。

You can't do that here.

但如果我再抓到他们，我可能会开罚单，但说实话，我不确定这是不是对的做法。

But if I caught them again, I'd write them up, which I'm like, I don't know if that's the right answer, right?

这听起来就像学校有法律责任时，大概不该这么处理。

That sounds like if you're like a school and there's liability, that seems like probably not what you're supposed to do.

那时候我就觉得，这事儿怎么越弄越糟。

And so I was like, this is this is not going well.

从那以后我就明白了，第一，我肯定拿不到这个职位；第二，我根本不想去面对这种局面。

And so I knew after that, like, one, I wasn't going to get the role, but two, I realized I didn't even want to handle and be in that situation.

这其实是在考验你的道德底线。

It worked out, really testing your ethics.

我觉得大多数人都是好人，根本没必要被逼到这种地步。

And I think most people are good people, so they wouldn't have to be tested to that extent like that.

但真正考验人的，是处理这种棘手的情况，尤其是你申请管理岗位的时候。

But really handling difficult scenarios, especially if you're applying for a managerial position.

道德观、领导风格和你的行事原则都会起作用。

Ethics does come into play, your leadership style comes into play, your guiding principles come into play.

他们会问你：遇到表现不佳的员工，你是怎么处理的？

And so, they're going to ask you, what happens when you have someone How have you handled someone that's been a poor performer?

你会怎么做？

What do you do?

这其实是在考验你的实际经验，看你面对这种情况会怎么应对，看看你的做法是否和他们的风格一致。

And just really kind of putting your experience to the test, seeing seeing where you would fall in terms of handling that to see if that aligns with how they would handle that same scenario.

我觉得这类问题总是很难应对，但只要提前准备，就能很好地应对。

I think that's something that is always going to be difficult, but with preparation, you can navigate those questions really well.

是的。

Yeah.

这让我想到，职位越高，尤其是担任领导角色时，就像你说的，这类问题就越常见。

That makes me think about the more higher up you get in a role in terms of like leadership, like you said, the more those kind of questions come into play.

所以我也说不准。

So I don't know.

我觉得，米歇尔，这一点其实挺关键的，能帮你决定自己想走哪条路，因为你可能并不想最终成为管理者，毕竟要面对这样的抉择。

I think I think, Michelle, that makes a good point in, I think, helping you decide to like what route you want to take, because you may not want to be end up being a manager if these are kind of the decisions that you'll have to face.

而且你可能会遇到一些让你不太舒服的情况，那时候你或许更愿意选择另一条路。

And you might be in a situation where you do something that makes you a little bit uncomfortable, where you, would rather take a different route.

如果你在考虑是继续做个人贡献者，还是转去其他岗位，这些确实都值得好好想想。

I think those are good things to think about if you're trying to consider, do I want to stay on the path of IC or maybe go into a different role?

还是说，你其实真的想走上管理岗？

Or do I actually want to go into management?

是的。

Yeah.

而且我觉得还有一点，你是否真的想在这家招聘你的公司里做管理者？

And I think it's also like, do you want to go into management at the company that is hiring?

因为有些公司会觉得，你应该坚持自己的价值观，比如：这个人跟我吐露了心事，我就该尊重这份信任。

Because I think the thing is some companies might think the right answer is for you to stick to your own values and be like, Okay, this person confided in me.

但另一些公司可能完全不一样，他们会认为，你就像警察一样，必须立刻上报这些问题。

But some other companies might be like, No, you're like the police and you need to flag these things up right away.

所以这能帮你弄清楚，你是不是适合当那个执法的人。

So that can tell you where Maybe you're okay being the police.

我不确定。

I don't know.

但我觉得关键在于，这能帮你认清自己该在哪儿、想在哪儿。

But like, I think that's the thing is like, that kind of can help you decide where you should be and where you want to be.

归根结底，还是要真正了解自己。

I think it comes down to like really knowing who you are yourself.

一般来说，我们都觉得自己是好人，也确实是好人，但要真正体现自己有多好，首先得清楚自己最看重的是什么。

I think in general, like, overall, we all think we're good people, and we are good people, but to be able to express how you were a good person really comes down to understanding what you value personally, first and foremost.

是更看重公司，还是更把人当人看。

If that's like, Oh, I'm all in it for the company, or No, you know, I value people as humans first.

如果你能说清楚、想明白这一点，就能更好地应对这些选择。

You know, that really if you can articulate that and understand that, I think you can do a good job of navigating these questions.

对。

Yeah.

我觉得这一点说得很好，确实得看公司的情况。

And I think that's a great point too that it does depend on the company.

那你还遇到过哪些特别难回答的问题吗？

So what are some other questions that you've been asked that have been tough?

我遇到过一个挺有意思的问题，通常是个跟进提问，回答起来挺有挑战的。

I think a big one that I've encountered which I think is interesting is typically a follow-up question that can be difficult to answer.

作为UX从业者，我想我们都经历过这种感觉——每次做研究时都是这样。

Because I think as UXers, I think all of us have been in in fact, feel like this is every time I've ever done research.

我们做的研究，有哪一次是足够充分的吗？

Is it ever as much research as I would like to do?

从来没有。

No.

几乎每次都会觉得，要是能多聊几个人，或者把研究安排得更规律一点就好了。

There's almost always more people I would have liked to talk to or more regularly paced research that I would have liked to have done.

哪怕只是少一点人，但能更分散地进行，比如这样：好，这是个迭代阶段。

Like, even if it's not with as many, like, spread out a little bit more where it's like, okay, here's an iteration.

比如，先做点研究。

Like, do some research.

这是个迭代版本。

Here's an iteration.

再做点研究。

Do some research.

我在做案例分析、讲解过程时，总会尽量提前把这些问题堵住，主动说明当时的限制条件和为什么采取了某种做法。

And I I feel like a lot of times when I do case studies and I'm talking through, I I try and nip this in the bud as much as I can by talking through constraints and being scrappy upfront, you know, why things were handled a certain way.

但有时候还是会有人问：那之后你有跟进吗？

But sometimes I still get a question where it's like, well, did you follow-up again?

就是，后来怎么样了？

Like, what happened after that?

你有再测试一次吗？

Like, did you test again?

为什么没再测试一次？

Why didn't you test again?

有时候，这种想法其实源于我以前经历过的一些情况。

And sometimes this goes back to like, I've been in situations where that comes from.

他们想找的人，能真正把研究工作搞起来，定期做些系统性的探索。

Like, they're looking for someone that can, like, really ramp up their research program and try and do something more regularly.

在那种情况下，如果你还没做过，真的很重要——再次说明限制条件，强调咱们是用最高效的方式在做，比如：‘我当时时间特别紧’。

And I I think in those scenarios, if you haven't already, it is really important to, again, highlight the constraints, emphasize scrappiness, like, hey, I didn't have a lot of time.

所以我赶紧找来了直接接触过这些客户的客户成功和技术支持团队，把初步结果拿给他们看，快速测试一下，好歹能拿到一些反馈，毕竟因为X、Y、Z，我们真的没时间拖。

So I made sure to get in front of client success and technical success that have been talking to these people directly and put it in front of them and test it with them so we could get some kind of feedback on this because we had to move quickly because of X, Y, and Z.

有时候，问题也可能出在接触客户本身的限制上。

Or maybe sometimes it could have to do with constraints around getting in front of customers.

不幸的是，有时候确实有流程上的障碍，比如正好赶上续约期。

And unfortunately, sometimes there's red tape around that with like, maybe it's a renewal, like a period of renewal.

所以在客户快续约的时候去打扰他们，确实有点敏感。

And so it's like a little touchy to like, get in front of customers who might be about to renew.

所以关键是要想清楚这些背后都牵扯了什么，做了哪些工作，然后清楚地解释你是怎么应对这些困难的。

And so it's really trying to take into account like what is involved with all that and what is the work that goes into that, making sure that you explain what you do to mitigate that, right?

这些情况。

Those scenarios.

我觉得还要能说清楚，如果重来一次，你会有什么不同的做法。

I think also being able to articulate what would you have done differently if you could have.

但我未来想改进的，不只是自己该怎么做不一样，而是哪些前提条件或场景需要改变，才能让我做得更周全，回应我们之前提到的那些问题。

But I think what I would change in the future for that is not just what I would have done differently, but what are the scenarios or situations that would need to be different in order for me to do, I think, a more thorough job or, you know, address some of the things that we talked about?

因为问题可能不只是限制条件，还可能是某些瓶颈，光靠一个人解决不了。

Because it may not just be talking about the constraints, but maybe it's like there are bottlenecks that it's gonna take more than just one person to address.

我接下来可能会试着和经理、客户成功团队一起，问问能不能定个时间表。

And maybe what I would try and do is like, hey, work with my manager and work with customer success to be like, hey, can we get a timeline?

客户什么时候进入续约期，那时候我们就不能主动联系他们？

When are customers in the renewal period so we know we can't reach out to them then?

或者，我们要走哪些步骤才能联系到他们？

Or what are the steps we need to take in order to reach out to them?

这个流程需要哪些审批？

What's the approval process for that?

你可以尝试推动这个过程，但也要明白，这不全是你一个人的责任。

Anything you could do to try and jumpstart that process, but also recognizing that it's not just on you.

我觉得，你需要别人帮忙，这一点特别重要。

Like, you would need help with that, I think is especially important.

这也能帮你看出，你正在考虑的这家公司，它的成熟度怎么样。

And it's going to help you understand, too, the maturity, I think, of the company you're looking at.

他们真的明白这一点吗？还是觉得只要交给设计团队，这些事就能自动解决？

Do they understand that or do they think it's all on UX to make some of those things just magically happen?

是的。

Yeah.

在反思自己本可以做得不一样的地方时，确实需要承担责任，但同时也要有更广的视角——很多其他因素其实也可以调整，从而让你和团队的处境变得更好。

I think there is some level of accountability when you're thinking about what could you have done differently, but at the same time, broader perspective, a lot of other things could also probably change to make things a better situation for you and the team.

我觉得这种视角非常棒。

So I think that's a really good perspective to have.

作为招聘经理，我们通常都很清楚自己团队所处的状况。

And I think, as a hiring manager, a lot of times we know the situation that our team is in.

假设我们是个非常灵活的小团队，因为截止日期总是紧得不行，只能快速应对。

So say we are a really scrappy team and we have to operate scrappy because the deadlines move really quickly.

我们面试的人可能习惯于节奏慢一点的环境，或者来自学术背景，做事往往更细致。

And we're interviewing someone who is very used to a slower paced timeline or timeframe or comes from an academic background, so has a tendency to be a lot more thorough.

我们会问一些跟进的问题，比如：‘你之前是这样完成这个项目的，对吧？’

We're going to ask questions around, like follow-up questions around, Okay, so you've done the project like this.

如果你手头资源更少，你会怎么处理？

How would you do this if you had less resources?

就是为了看看对方是否适合我们的节奏。

Or just to gauge a fit.

当候选人被问到这些更深入、更有挑战性的问题时，我们只是想确认他是不是真的能和团队好好合作。

So I think it's when people are being asked those more thorough questions that are tougher, it's just trying to make sure you're a good fit and a good collaborator for the team.

我们不是故意设陷阱，也不是要为难人。

It's not to throw you any gotchas or anything.

说到底，就是想确认你是不是适合这个团队。

It's really just to make sure you're a good fit.

我觉得你这种特别强调限制条件的做法很好，能帮我们更好地理解背景。

And I think I like the approach you take of really emphasizing those constraints just to provide that context.

因为很多人根本不会提供这些背景信息。

Because I think a lot of people just don't provide that context.

他们就只是说，我做了这个，用户是谁，我干了些什么。

They're just like, Oh, I did this and here are the users and this is what I did.

然后我们还得问：那你为什么选了这个捷径？

And then we do have to ask like, okay, well, why did you take this shortcut?

这时候他们才会讲得更多。

And then they end up telling us more.

但我觉得，主动说明这些限制条件，能让我们在面试时清楚地看到，你在这种情况下是灵活应变的。

But I think addressing those constraints really helps paint that picture for us to know, as we're interviewing you, you are flexible with these situations.

而且我喜欢你提到的那一点——如果情况不一样，你会怎么处理。这说明你在思考可能性，而不是等着面试官一步步引导你去想‘如果条件理想会怎样’。

And then I like the idea that you'll say like, if the situation was different, this is how I would have handled it, because that also tells us that you're thinking of how things could be versus like, you know, the interviewers kind of coaching you through what happens if this were ideal or what have you.

这种独立思考的能力，任何招聘经理都会特别看重。

Like, you are able to do that critical thinking, which is always an A plus in any hiring manager's book.