《MeasureQuick精通之道：罗布·拉尔森的高效技师培训蓝图》

就像，你知道，ERP记录就像是医疗记录中的我的图表。

I'm like, one you know, the ERP records like my chart from the your medical records.

你一回家，就可以查看你的医疗记录，了解那次通话发生了什么。

As soon as you go home, you can look in your medical record and you can see what happened at that call.

这就是我们在这个时代需要采用的商业运作方式，因为这是这个技术时代对我们的要求。

And that is the way we need to be looking at doing business in this era because that is what this era of of technology demands of us.

就像，这些即将买房成家的年轻人，他们已经习惯了那种记录保存方式和即时响应，他们可不想跟那些需要翻箱倒柜或派人上门才能提供基本信息的人打交道。

Like, these kids that are coming up and buying homes and everything else, like, they're used to that type of record keeping and that type of instantaneous response, and they're not gonna wanna fool around with the guy that has to dig through or send somebody out to give them, you know, little basic pieces of information.

所以我觉得特别酷的是，你也提出了完全相同的比喻。

So I just thought that was really cool that you also brought that same exact analogy up.

是的。

Yeah.

不。

No.

这很棒。

It's great.

这真的很棒。

It's great stuff.

听着。

Listen.

我在一线工作了好多年。

I I was out in the field for years.

对吧？

Right?

所以我算是年轻一代的。

So I'm a young attack.

所以每当我告诉别人我有四十多年经验时，其实并非如此，因为前二十年的经验就像博物馆里的展品一样过时了。

So whatever I look at my experience when I tell people, oh, it's forty plus years, but reality, it's not because the first twenty years is in a museum somewhere.

那些信息放到今天已经没用了。

That's information that's garbage today.

所以我的实际经验可能和只有十年或十五年经验的人差不多，对吧，因为技术变化太快了。

So I have probably just as much experience than a ten or fifteen year guy, right, because of technology changing so fast.

所以这些就是我指出的要点。

So these are the things that I point out.

因此我也每天都在和这些同事们一起不断学习，并且分享这些信息。

So I'm constantly learning every day too with these guys, and I share that information.

但像我这样长期在外奔波——当你身处一线时，做着服务工作，你会是个孤独的人，老兄。

But being out in the field for as long as I have and and when you're out in the field, you're doing service, you're you're a lonely guy, man.

你总是独来独往。

You're by yourself.

你在卡车里。

You're in a truck.

我大部分时间都在自言自语。

You most of my conversations with myself.

对吧？

Right?

我们没有今天拥有的所有这些电话技术。

We didn't have all the phone technology we have today.

说得有道理。

That's a fair point.

所以我正在从那个阶段走出来，也在思考这个问题。

So I'm graduating from that, and I'm thinking about it.

我对他们说，伙计们，你们有MeasureQuick。

I'm saying to these guys, guys, you have MeasureQuick.

你们明白这意味着什么吗？

Do you understand what that means?

你有一部iPhone、安卓机或任何模拟手机，只要安装了MeasureQuick应用，就像身边有个搭档一样，一个非常聪明的搭档。

You have an iPhone or you or a Droid, an analog, whatever phone you have, and you have MeasureQuick on it, that's like having a partner next to you, a really smart partner.

对吧？

Right?

所以在你状态不佳的日子里，它会成为那个永远不会让你失望的伙伴。

So it's gonna take those days that you're not a 100%, and you got a guy who's never gonna let you down.

它永远都在那里。

He's always there.

这就是Measure Quick应用。

That's Measure Quick app.

在你的手机上，它会一直陪伴着你。

On your phone, he will always be with you.

等一下。

One second.

如果你有疑问，遇到测量问题，或者一时糊涂在想‘这是什么意思？’

Have a question, you have a measurement problem, if you have a brain fart and you're saying, what does that mean?

为什么我的过冷度在这里？

What why is my sub cooling here?

我的过热度在这里？

My super heat here?

比如，这些数字对不上。

Like, the numbers aren't adding up.

然后MeasureQuick就会说，嘿，哥们。

And MeasureQuick will be then say, hey, dude.

放松一下。

Relax.

冷静点。

Calm down.

你再测一次，我们一起来弄清楚这个问题。

You take this measurement again, and we'll figure this out.

在我看来，你通过MeasureQuick实际上有一个伙伴，一个非常聪明且出色的伙伴。

So you literally have a partner with you through MeasureQuick, in my opinion, and a very smart and a super.

你刚才说对了。

You you said it.

对吧？

Right?

就是‘super’这个词。

The word super.

超棒。

Super.

超级。

Super.

所以在Measure Quake里你身边就有一个超级伙伴。

So you have a super partner next to you within Measure Quake.

这就是我喜欢它的地方。

That's what I love about it.

是的。

Yeah.

我同意。

I agree.

这这这真是个疯狂的时代。

It's it's it's a it's a wild time.

这一点是肯定的。

That's for sure.

就像，这这这真是个疯狂的时代。

Like, it it it's a wild time.

你认为当前行业最大的挑战是什么？

What do you think the biggest challenge in in the industry is right now?

总的来说，如果你必须选一个，你觉得我们行业面临的最大挑战是什么？

Like, overall, like, you had to pick one thing, what would you say the biggest challenge we face in the industry is?

听我说。

Well, listen.

我根本不用跟你讲人力问题。

I I I don't have to begin to tell you about manpower.

我明白。

I understand.

这在每个领域都一样。

That's every field.

你知道，自从互联网泡沫破裂以来。

You know, ever since the computer bubble burst.

对吧？

Right?

比如，每个人都想坐在有空调的办公室里对着电脑屏幕工作。

Like, everybody wanted to be on a computer screen sitting at a desk in air conditioning space.

我理解。

I get it.

没人愿意待在阁楼里。

Nobody wants to be in an attic.

没人愿意待在屋顶上。

Nobody wants to be on a roof.

但过去几年，我希望这个行业，特别是接下来这一年左右，能有更多人有机会进入这个行业并开始学习这门手艺。

But for the last couple years, I'm hoping the trade, especially this next year or so, I'm hoping more guys get the opportunity to go into the trade and start learning this trade.

而且有了现有的工具，它不像以前那么困难了，你知道，过去我们真的需要自己摸索很多东西。

And with the tools that are available, it's not as hard as it it it you know, that it used to be where we had to really figure things out.

现在通过应用程序、手机使用以及整体的技术支持，行业内有很多支持。

Now there's a lot of support with within the field through apps and the phone use and just tech support generally.

制造商似乎也理解技术人员正在经历什么。

And manufacturers seem to understand what the techs are going through.

他们让接线图变得更容易阅读了。

They're making the wiring schematics a lot easier to read.

他们采用了颜色编码。

They're color coding it.

他们实际上标注了每条电线的含义。

They're actually putting what the wires mean.

在大多数手册中，特别是维修手册里，确实会有操作流程说明。

In most manuals, in the service manuals, you do have a sequence of operation.

它会告诉你，嘿。

It'll tell you, hey.

在制热模式下，会发生这种情况，或者这是应该发生的情况。

In heating mode, this is what happens or this is what's supposed to happen.

所以他们现在提供的信息比过去多得多了。

So they've given you a lot more information than they dump they've they've had in the past.

这就像从我们过去看纸质地图找路，到现在用谷歌地图导航，它会告诉你这里右转，那里左转。

It's like going from the road maps that we used to read to get from one house to the other using, you know, Google Maps where it's telling you, make a right here, make a left there.

你知道吗？

You know?

它会为你找到最短路线。

It's gonna find you the shortest route.

所以这些都是很酷的东西。

So it's it's all cool stuff.

所以我对此很期待。

So I'm looking forward to it.

很喜欢这样的交流。

Love the conversation.

所以这些都是很好的改进。

So it's all good stuff.

你们的培训安排大概是怎样的？

What's your what is your train training schedule, like, look like?

你有没有遇到过...等等，其实我想问的不是这个。

Do you see anybody that have good well, let me that's not really what I meant to ask.

我想问的是这个。

This is what I'm asking.

培训或者你接触的那些人，他们有没有扎实的学徒计划，还是通过行业渠道培养人才？

The training or the guys you deal with, do they have solid apprentice programs, or are they bringing guys up through the trades?

或者就你接触的承包商而言，你观察到什么情况？

Or what do you see there as far as, like, the contractors you're dealing with?

我看到更多的是高中毕业生。

So I'm seeing more guys out of high school.

他们现在招人就是招愿意学习和工作的劳动力。

They're hiring guys just as bodies right now that are eager to work learn.

你知道吗？

You know?

他们想和工具打交道。

They they wanna work with tools.

所以这是件好事。

So that's a good thing.

对吧？

Right?

你至少得能做到这一点。

You have to be able to at least do that.

对不对？

Right?

所以我们确实有一批新人进来，他们基本上就是这么做的。

So we do have a group coming in, and they basically did that.

他们可能流失了很多优秀的技术人员，去了那些薪资稍高一些的公司。

They they lost a lot of their good techs to maybe guys that were paying a little bit more.

而在住宅市场，你能支付给员工的薪资是有限制的。

And in a residential market, you're limited on how much you could pay a guy.

对吧？

Right?

资金就只有这么多。

There's only so much money.

技术人员想赚每小时80美元，你知道的。

Guys wanna make, you know, $80 an hour.

在住宅领域你根本拿不到这个价。

You're just not getting it in the residential field.

是的。

Yeah.

所以你招到的都是高中毕业生，他们非常乐意从每小时25.30美元的起薪开始工作。

So you're getting guys that are coming out of high school that are more than happy to make $25.30 bucks an hour, you know, starting.

所以这些人看着这个说，嘿。

So those guys are looking at this saying, hey.

太好了。

Great.

我该怎么学呢？

How do I learn it?

我该怎么弄明白呢？

How do I figure it out?

我跟你说，我有一个这样的学生来上课，我们给他上了一对一的课，我就是想看看他对Measure Quick会有什么反应。

And I'll tell you, I've had one of those students come in, and we we did a one on one class with him just as an I wanted to see how he was gonna respond to Measure Quick.

所以我们从第一天起就向这个人介绍了MeasureQuick。

So we kind of introduced MeasureQuick right from day one with this guy.

是的。

Yes.

然后我说，听着。

And I said, listen.

这很重要。

This is important.

这些测量数据很重要。

These measurements are important.

你完全不知道这些数据的含义，但如果你能学会如何测量，然后把数据输入软件，软件能告诉你的信息会远超你的想象。

You have no idea what they mean, but if you can learn how to take these measurements, put them into the software, the software will tell you more than you'll ever be able to tell you.

软件能告诉你的信息会比你服务经理告诉你的还要多。

The software will tell you more than your service manager will tell you.

所以我觉得这对那个人来说是个绝佳的学习机会，能在短时间内掌握一个领域的知识。

So I thought that was a great opportunity for that guy to learn something, learn a field in a short amount of time.

对吧？

Right?

我无法给他四十年的经验，但我可以把这些经验整合起来，总结一下那四十年的精华，然后告诉他：

I can't can't give him forty years of experience, but I can give him combine, like, just summarize that forty years and just say, hey.

这就是你需要了解的信息。

Here's the information you need to know.

你会明白为什么的。

You'll understand why.

当你搞懂的时候，灯泡一亮，自然就明白了。

That will come later when the light bulb goes off when you figure it out.

你觉得能学会吗？

Do you think can learn.

所以你认为这就是为什么...这个对我来说特别有意思。

So do you think that's why like, this is super interesting to me.

你刚才说的话让我豁然开朗。

You just said something that turned a light bulb on in my head.

所以你的意思是我们可以从高中毕业生中招人。

So you're what you're saying is we can take guys out of high school.

经过一点培训。

With a little bit of training.

我们可以把MeasureQuick或者类似的应用程序交给他们使用，具体取决于他们在销售端的工作内容。

We can put MeasureQuick in their hand or a similar app depending on what they're doing on the sales side.

我认为Conduit Tech在培训销售人员方面也会采用同样的方式。

Conduit Tech, I think, would work the same way for training a sales guy up.

不过我们还是先聊聊MeasureQuick吧。

But let's just talk about MeasureQuick.

比如招一个高中毕业生，没上过技校——其实有些高中开设了所谓的Oaks项目（各地叫法不同），会直接教授职业技能并安排实践，我们需要更多这样的项目——但假设这个小伙子没经历过这些。

Put a high take a guy out of high school, no trade school, no because some like there's certain and I we need more of this, but there's certain high schools that have, like, what's called Oaks programs where I come from, they're called different stuff, but they start teaching trades right away as part of the curriculum and working them But this guy, let's say, he did not have that.

他就是个刚毕业的高中生。

He just came out of high school.

你雇佣了他，而且显然想让他尽快上手现场工作，因为你确实需要人手。

You hired him, and you wanna get him going in the field as quickly as possible, clearly, because you need help.

对吧？

Right?

你雇佣高中毕业生就是因为缺人手。

You hired a high school guy because you don't have manpower.

那么把MeasureQuick交给他用，你觉得大概多久后，你才会对他使用这款软件的表现足够放心，可以放手让他独立工作，而不需要时时监督？

So putting measure quick in his hand, do you think that how soon is that guy where you feel good enough about what he's doing out there with measure quick, that you can let him go, so to speak, without sort of, you know, having a leash on him?

好的。

Alright.

那么，这又将是他们在掌握安全知识后能够使用的一个工具。

So, again, that's gonna be a tool that they can use once they get past the safety ends of it.

对吧？

Right?

所以我们需要安全措施。

So we need safety.

我们需要讨论关于制冷剂压力表、手套和安全眼镜的安全事项。

We need to talk about pressure with refrigerant gauges and gloves and safety glasses.

我们必须确保将他们置于一个安全的工作环境中。

We have to get them we gotta make sure we put them in an environment where they're safe.

对吧？

Right?

我们处理的是，好的。

We're dealing with Okay.

他们需要具备通用技能才能派上用场。

They have their universal to be useful.

所以我们假设，假设他们至少具备了通用技能。

So let's say let's say let's say they have their universal at a minimum.

是的。

Yeah.

所以我们得让他们先过了这一关，杰里米。

So we get them past that, Jeremy.

我认为你正在直接进入快速测量阶段。

I think you're you're going right into measure quick.

一旦你能连接压力表并放置一些探头，你就进入了快速测量模式。

Once you you're able to hook up gauges and and put some pro placements, you're in measure quick.

在我看来，你没有理由做不到这一点。

There's no reason why you shouldn't be, in my opinion.

你没有理由不去学习使用那些能让你的工作更轻松的工具来操作。

There's no reason why you shouldn't be why not why not learn to fly with the instruments that are gonna make your job easier?

对吧？

Right?

是的。

Yeah.

我经常谈论这个话题，实际上我还去考了飞行员执照。

I I I talk about this all the time, and I actually went for my my, pilot's license.

我接受了一些培训。

I went through some training.

当然，他们想让你从手动操作开始。

And, of course, they wanna start you with manual.

你知道吗？

You know?

他们想教你如何手动飞行，因为仪表可能会失灵。

They wanna teach you how to manually fly because instruments fail.

我理解这一点。

I get that.

但在我脑海里，我想的是让我使用仪表，因为仪表能帮助我飞行。

But in my head, it's like, let me use the instruments because the instruments are gonna help me fly.

你明白我的意思吗？

You know what I mean?

它们会告诉我，嘿。

They're gonna tell me, hey.

如果你超过这个角度，你就会撞到地面。

If you go at more than this degree, you're you're gonna go into the ground.

你明白我的意思吗？

You know what I mean?

如果你开始往这边飘，它就会自动调整。

If you start floating away this way, it's gonna make adjustments.

所以我想通过使用工具来学习，因为工具会告诉我发生了什么。

So I wanna learn by using the tools because the tools are gonna tell me what's going on.

然后我觉得手动操作的部分，大家其实会慢慢摸索出来的。

And then I think the manual part, the guys will actually start figuring it out.

对吧？

Right?

他们会先说，等一下。

They'll start saying, well, wait a minute.

在把数据录入应用之前，他们会先测量然后说这个测量结果好像不太对劲。

That measurement, before they even put it into the app, they'll take a measurement and say, that measurement seems to be off.

为什么呢？

Well, why?

因为他们之前在类似情况下进行的最近10次测量都不是这个结果。

Because the last 10 measurements they took in that similar situation were not those measurements.

所以现在他们开始形成常规，进行重复操作。

So now they're starting to get a routine, repetition.

对吧？

Right?

是的。

Yeah.

这就是我们希望这些人做的全部事情。

And that's all we wanna have these guys do.

那为什么不从第一天就开始呢？

So why not start at day one?

我同意。

I I agree.

而且，就我个人而言，我学习的方式本来就是这样学的。

And, like, for me personally, the way I learned, that's how I learned anyway.

比如说，你安排一个人去做测试和平衡工作。

Like, you put a man like, for test and balance, for instance.

就像我刚开始做测试平衡时，那个老兄直接把一本厚厚的手册摔在我面前。

Like, when I started test and balance, the guy set a big old Ned thing down in front of me, like, boom.

他说这些就是全部内容。

Like, here's everything.

你得先通读整本手册，通过考试完成所有流程才能现场作业。

You know, you need to read this whole manual and pass this test and do all this stuff before you get out in the field.

我始终没能熬过那个阶段。

I never got through that.

最后他们就说，好了。

Finally, they're like, here.

我们需要你出去。

We need you out.

就像是，他们把我推了出去。

Like, they put me out there.

我开始扶着通风罩、调节风门，做所有这些事情。

I started holding hoods and turning dampers and doing all this stuff.

很快，书本上的内容开始对我有意义了，因为当我回去归档文件时，当我最终不得不回去获取认证时，我已经把这些事情做了二十、三十、四十甚至上百遍了。

Pretty soon, the stuff in the book started making sense to me because when I went back to filing, when I had to finally go back and get certified, I had already done the stuff twenty, thirty, 40, a 100 times.

你明白我的意思吗？

You know what I mean?

所以那时候，尽管我明白自己在现场做什么来获得报酬，让一切运转起来，完成我们需要做的事情，但我其实并不理解其中的数学原理。

So then it really was just even though I understood what I was doing out there to get pay you know, to make everything work and to do what we needed to do, I didn't really understand the math.

事实上，和我一起工作的工程师会说，别担心。

As a matter of fact, the engineers that I worked with, he'd be like, don't worry.

实际上这样挺好的。

And it was actually good.

当时我并不喜欢他这么做，但他会说，别担心数学问题。

I didn't like that he did it at the time, but he'd be like, don't worry about the math.

他说，那只是个数字而已。

He's like, that's just a number.

我们知道那是什么意思。

We know what it means.

这就是你现在需要做的。

This is what you need to do right now.

你知道的，这就是要填在那个表格空白处的内容等等。

You know, this is what goes in that blank on that on that sheet and all that.

而我当时很讨厌他那样做。

And I I hated him doing that.

当时我觉得他是在居高临下地跟我说话。

I felt like he was talking down to me at the time.

但后来我意识到，他其实是在帮我，因为我们只需要完成工作就行，就算我坐下来花一整天时间计算。

But later on, I learned I came to realize that he was doing me a favor because we just needed to get through the job and get it done, and it wasn't gonna make I could sit down and do the math all day long.

反正当时我也理解不了。

It wasn't gonna make sense to me right then and there anyway.

所以先学习实际操作，再回过头来学习背后的数学原理和其他知识，对我来说效果非常好。

So learning what we were doing and then going back and learning the math and everything behind it for me, that worked out great.

这就是我的学习方式。

That's just the way I learn.

我通过实践来学习。

I learn by doing.

我觉得很多进入技工行业的人，他们选择这个行业就是因为喜欢通过实践来学习。

And I think a lot of guys that come into the trades, they come into the trades because they learn by doing.

他们不想坐在椅子上。

They don't wanna be sitting in a chair.

他们不想坐在教室里。

They don't wanna be sitting in a in a classroom.

他们想走出去，亲手做点什么，这样就能学会。

They wanna get out and do stuff with their hands, and they can pick it up.

我觉得这确实很有价值。

And I think that is there is value.

你说得完全对。

Exactly what you're saying.

就像这样，当人们以这种方式学习时，我们把MeasureClick交到他们手中。

Like, when guys learn like that, we put MeasureClick in their hand.

MeasureClick的酷炫之处在于，他们不仅是在动手做，同时也在学习，因为它会告诉你哪里错了以及原因，还会提供一些小提示。

The cool thing about MeasureClick is not only are they doing, but they're also learning a little bit too because it's telling you, you know, this is wrong and this is why, and there's little hints.

这不是完整的学校教育，但足以让一个人在实地工作中适应并上手。

It's not full school, but it's in the field school enough to get a guy, you know, acclimated and going.

所以我非常赞同你的这个方向。

So I I love where you're going with that.

而且我认为即使在高中阶段，如果我们能进入一些这样的高中职业学校，甚至，比如说，我们暂且不谈，就像一般的暖通空调学校。

And I think that even at a high school level, if we could get into some of these high school trade schools and even, like let's not even get into, like, just HVAC school in general.

就像，那个领域需要一次彻底的改革。

Like, that thing needs a whole entire overhaul.

通常的情况是，学员们学习所有制冷剂相关的知识，所有那些通用的东西，还有一些基础的电气知识和其他必需的内容，但没有引入技术方面的内容。

Like, there's usually it's guys going through all the the refrigerant stuff, all the sick you know, all the universal stuff and a little bit more electric and stuff that you need, the basics, but there's no technology introduced.

没有引入现代概念。

There's no modern concepts introduced.

比如，没有引入负荷计算的内容。

Like, there's no load calculation stuff introduced.

课堂上没有涉及气流，没有真正讨论气流问题。

There's no airflow, real real talk about airflow in the class.

类似这些内容都没有教。

Like, none of that stuff is taught.

这些都是你必须要在实地工作中学习，或者自己去学习的东西。

It's all stuff that you have to either learn out in the field or go learn on your own.

我只是觉得，从教育角度来看，我们教授暖通空调的方式需要为现代孩子们进行一次大规模的改革。

I just think that, like, from an educational standpoint, the way we teach HVAC needs a big, big overhaul for the for the modern kids.

我同意。

I agree.

你说得对，我们现场的大多数人确实如此。

And and you're right about majority of us guys in the field.

我们学得很好，这里，我可以坦诚地告诉你。

We learn well, here, I I could be honest with you.

如果我需要阅读某些内容，我得读上三遍。

I learn if I have to read something, I have to read it three times.

至少读三遍才能明白他们到底在说什么。

At least three times understand what the hell they're talking about.

对吧？

Right?

然后我还得实际操作。

And then I have to do it.

我必须亲自动手去做。

I have to physically do it.

对吧？

Right?

所以有少数人进入课堂，他们可能是书本知识很厉害。

So there's a few guys out there that comes in that'll come into a class, and they'll be book smart.

我的意思是，这些人对一切问题都有答案。

I mean, these guys have the answers for everything.

你会让他们去安装仪表吗？

Would you go to have them hook up gauges?

你想看一条鱼在甲板上扑腾吗？

You wanna see a fish on a deck flap flap around?

这些人让我觉得，等等。

These guy I'm like, wait a minute.

我想要什么？

What do I want?

我需要一个只会纸上谈兵的人吗？

Do I want a book smart guy?

我需要一个真正能接上仪表的人吗？

Do I want a guy that could actually hook up gauges?

是的。

Yeah.

所以按照你的观点，你也在经历这种挣扎，但谢天谢地我们大多数人都是这样的。

So you you you're in that battle too to your point, but thank god majority of us are that way.

我们想要亲自动手。

We want our hands on.

我们想要学习它。

We wanna learn it.

我不介意那些书本知识丰富的人。

I don't mind the book smart guys.

我们总能引导他们实际动手操作并理解它，这其实只是知识水平的不同层次。

We could always convert them to actually do the physical work and understand it, which we still it's just levels of of knowledge.

对吧？

Right?

这是平等的，我们每个人学习方式不同。

It's level Each of us learn differently.

但我对此没有意见。

But I'm okay with that.

但按你的说法，我们确实更倾向于动手操作。

But to your point, do tend to want to work with our hands more.

每次有机会，我都会尝试进行在职培训。

Every opportunity I get, I try to do on the job training.

比如，如果我遇到一群人想在工地上碰面，因为他们遇到了问题或想学点东西，嘿。

Like, if I get a group of guys that wanna meet on a job because they're having problems or they wanna learn something, hey.

我们一起去干吧。

Let's go for it.

虽然我在培训中心也做很多事，但没有什么能比得上真实场景的东西。

Now I do a lot of stuff at the training center, but there's nothing beat real life stuff.

我经常告诉承包商，还有承包公司的老板们，听着。

And I tell contractors, the owners of contractors all the time, listen.

别以为你送这家伙去上个四十小时的培训，他出来就能立刻上手干活。

Don't don't think you're gonna send this guy to a forty hour school, and he's gonna come out and be productive.

那根本不现实。

It just that's not reality.

现实是直接让他去现场实践。

Reality is send him out there.

他可能在前四十个小时里不会完全高效，但我保证在那四十个小时之后，通过实际动手操作，他会学到很多东西，接下来的一周就会变得高效。

He may not be totally productive the first forty hours, but I guarantee after that forty hours, he's gonna learn so much doing it, physically doing it, that he's gonna be productive the following week.

所以我们只需要继续

So we just have to on

即使这可能不是最合适的安排。

that even though it might not be the right fit.

我的意思是，这也是另一个问题。

I mean, that's the other thing too.

就像，这个并不适合所有人，就像不是所有事情都适合每个人一样。

Like, this it's not for everybody, just like everything's not for everybody.

所以，没错。

So, like Right.

你把一个人派到现场几周，他可能非常吃力，这时候也许他确实需要额外培训，或者这个岗位不适合他，诸如此类的情况。

You get a guy out in the field for a couple weeks and he, you know, he's struggling mightily, you then maybe he does, know, either need some additional training or maybe the position's not right for him or something like that.

就像，实战考验很有价值。

Like, so there's a lot of value of trial by fire.

我的意思是，我学到的绝大多数东西都是这么来的。

I mean, that's how I've learned most of the stuff that I've ever done.

我就是在实践中学习的，而且我敢肯定，在最初的二十到四十个小时里，我可能根本没做到自己以为在做的事。

I've learned trial by fire, and I guarantee I probably wasn't doing what I thought I was doing in the first place for the first twenty to forty hours of doing it.

不管我知不知道，我可能一开始完全做错了所有事情。

I probably did everything completely wrong whether I knew it or not.

你明白吗？

You know?

所以，哦，是的。

So Oh, yeah.

那个我们我

That we I

我早期可没少跳闸。

tripped a lot of breakers in my early days.

哦，天哪。

Oh, man.

哥们，我跟你说啊，

Dude, in I'll tell you what.

我有一些人，你知道，他们不习惯做我们这行的事。

I have some people that don't you know, are not used to doing what we do.

他们觉得这很疯狂，但是，比如，我以前在屋顶上摆弄风扇时，曾经让医院整层楼都跳闸了。

They they they think it's crazy, but, like, I've tripped out a whole side of a hospital before up on the roof messing around with a fan.

我的意思是，你刚开始学习的时候，在上面测量电学读数什么的，如果没人告诉你，安装时别让这东西碰到金属，你就不知道。

I mean, I just you know, you're you're up there when you're first learning to take, you know, take your electrical readings and stuff that, you know, if somebody doesn't tell you, don't let this thing hit metal when you're, you know, putting on.

这有点像是一种交换。

It's kinda it's gonna trade.

真的，就像是因为我在最大的环境中学习TAB，比如大型医院。

It's literally, like, because of when I learned TAB in the biggest setting you could ever learn in, like giant hospitals.

就是这样，就像我当TAB助手的时候，那是我工作的公司。

That's all, like, when we when I when I was a TAB helper, that's the company I worked for.

他们做的就是医院、大型大学、学校之类的地方。

That's all they did was, like, hospitals and giant universities and schools and stuff like that.

所以，那些家伙就上去做了。

And so, like and the guys are, like, get up there and do it.

你知道的？

You know?

你看，你已经跟我们在这儿干过一段时间了。

Like, here, you know, you've been you worked with us for here.

这就是你要做的。

Here's what you do.

回头见。

See you later.

拜拜。

Bye.

然后他们不得不转身离开。

And then they had to turn around and leave.

所以我特别害怕。

And so I was so scared.

我给老板打了电话，跟他说，我不知道发生了什么，但医院这边整个区域突然全黑了。

I I called the boss, and I'm like, you know, I I don't know what happened, but this whole, you know, side of the hospital just went dark.

他跟我说，别担心。

He's like, don't worry about it.

我来给他打电话。

I'll call him.

我会让他把电恢复过来。

I'll get him back up.

我会让他把电重新通上。

You know, I'll get him to get it back up.

但他联系了维修人员，他们过去把跳闸的断路器重新合上了。

But he called the maintenance guys, and they went and untripped the breaker and stuff.

他跟我说，别再这样做了。

He's like, don't do that again.

你觉得呢？

You think?

是的。

Yeah.

我们不是——我第一次也不是故意的。

We're not I didn't mean to do it the first time.

对。

Yeah.

但事情已经到了那个地步。

But stuff had to the point.

所以你现在只能硬着头皮上了。

So you just gotta go through it now.

我再也没那么干过。

I didn't ever do it again.

我的意思是，这就像把手放在炉子上一样。

I mean, I learned it's like putting your hand on the stove.

你肯定再也不会那么做了。

You're definitely never gonna do that again.

你知道吗？

You know?

就像，类似那样的事情。

Like, some stuff like that.

只要你不杀了别人，我觉得，或者自杀，两者之一。

As long as you don't kill somebody, I think it's or kill yourself, one of the two.

我觉得这可能是很好的教训。

I think it's probably a good lesson learned.

是的。

Yeah.

我的手指都还在。

I got all my fingers.

谢天谢地。

Thank god.

所以就是这样。

So Yeah.

嗯，是的，那是另一回事。

Well, yeah, that's another thing.

我的手指也都完好无损。

I have all my fingers.

不过我的小拇指确实被砸过。

I did smash my pinky.

直到现在它还是扁的，就像滑轮训练时被压扁了一样。

Like, it's still flat to this day in a pulley, like, in doing tab.

我当时太着急了，没有先松开张紧装置，就直接用力往滑轮上套皮带。结果没松开张力的情况下，我一使劲就把皮带拽过手指，砰的一声——

I was trying to go too fast, instead of loosening stuff up, the tension on it, I was pulling trying to pull the pulley on, the belt on the pulley, and without loosening the tension, I pulled it right over my finger and just boom.

手指直接被压扁了。

Flat.

指尖就像炸开了一样。

It, like, ex the tip of my finger just exploded.

鲜血溅得到处都是。

Blood went everywhere.

那真是一点都不好玩。

It was not fun at all.

而且那是在感恩节前一天发生的。

And I had to it was, like, the day before Thanksgiving.

我当时只想赶紧离开那里。

I wanted to get out of there.

我就用电工胶带缠了一下继续干活了，老兄。

I just wrapped it up in electrical tape and kept going, dude.

我的医生当时对我非常生气。

My doctor was so mad at me.

他说，你以后再也不准这样了。

He's like, don't you ever do that again.

要是伤得这么严重，你必须立刻来医院。

You get in here if you got something this bad going on.

而且，你知道，他还说，你总归是喜欢自己的手指吧？

And, you know, he's like, you like your finger, don't you?

是的。

Yeah.

这经历真够可以的。

That's good stuff.

确实够可以的。

Good stuff.

我想我们的时间快到了。

So I think we're running up on our time.

我想给你一个机会展示你的店铺，跟大家介绍一下，想宣传什么都可以宣传。

I wanna give you a chance to showcase your shop and tell us about you know, shout out anything you wanna shout out.

让大家知道你是谁、做什么工作、在哪里能找到你，以及你接下来几场培训的安排，想说什么都可以畅所欲言。

Let people know who you are, what what you do, and where to come to find you at, your what your next few trainings are, anything you wanna say, feel free to tell everybody.

好的。

Yeah.

嗯，我们目前有一些培训活动正在进行。

Well, we have, some training stuff going on.

三星培训下周，9月10日。

Samsung training next week, September 10.

我们会在这里放一个三星的拖车，拖车上会展示很多产品。

We're gonna have a trailer here, Samsung trailer that's gonna show a bunch of product on the trailer itself.

我们会在培训中心办一个小型课程，教大家一些简单的东西，比如连接电线到接线端子时，大家通常都是剥开线皮，接上去再拧紧螺丝，但说明书里其实有要求。

We're gonna do a mini class in a training center just to teach guys, like, simple things like, you know, when you talk about hooking up the wires to those terminals, they you know, all the guys just stick strip the wire down, they'll put it on, tighten up the screw on it, and it's like, It's in the book.

他们希望大家使用环形端子。

They they want you to use a ring terminal.

对吧？

Right?

所以用压线钳把接线端子直接压在电线上，压紧后你就有了一个牢固的连接，把它放在螺丝下面拧紧，就完成了。

So the ring terminal with the crimping tool right on the wires, you crimp it, and now you have a solid connection you put under the screw, tighten it up, done.

所以我们实际上会提供一些安装这些小技巧，这样大家就能说，哦，好的。

So we're gonna actually have, like, tips on how to install these things so that guys could say, oh, alright.

他们没想到可以这样做，因为他们不看书。

I didn't think of doing that because they don't read the book.

对吧？

Right?

而且，这些就是我们准备展示的内容。

And it's, but these are things we're gonna show.

所以会很有意思的。

So it's gonna be a lot of fun.

就是一个简短的半小时小课堂，给伙计们快速提供一些实用技巧。

Just a quick little thirty minute class just to give guys quick tips on, hey.

这就是我们用来确保安装这些迷你分体机时能正常工作的工具，因为通讯线和所有那些连接都非常重要。

Here's the tools we're using to make it, you know, work, when you're installing these mini split splits because the communication wires and all those connections are important.

诸如此类的东西。

So stuff like that.

这就是它精密的部分。

That's the Swiss watch piece of it.

你懂我的意思吧？

You know what I mean?

就像，说真的，以前我们根本不会那样思考问题，老兄。

Like, that's literally before we weren't ever thinking that way, man.

你明白我的意思吗？

You know what I mean?

以前大家就是随便拧拧电线、接接头就完事了。

Guys are twisting wires and nuts and going on about their business.

就像，你说的这个例子正好体现了安装这种现代设备所需要的精确度。

Like, what you're talking about is such a good example of the precision that is required in the installation of this modern equipment.

NCI的罗伯·福克或多米尼克——我记不清具体是哪位了——说过一个很好的比喻，他说过去我们就像在修理天美时手表。

Rob Falk or Dominic, one of somebody from NCI, I forget which one it was, said a great analogy that he's like, it used to be you know, we were working on Timex's.

而现在我们是在修理瑞士手表。

These days, we're working on Swiss watches.

他表示这两者根本不可相提并论。

He's like, the things are not the same.

完全不在一个层次上。

It's not comparable.

我同意，就像你刚才说的那个小细节。

And I'm like, I agree with, like, that little thing you just said.

非常重要，但可能97%的情况下都会被忽略，除非有人指出来，就像你说的，因为它写在手册里。

So important, but also probably overlooked 97% of the time unless somebody's pointing it out to them, just like you said, because it's in the book.

实际上并没有人教这个。

It's not taught, really.

这根本不算个事儿

It's not a thing

是的。

Yeah.

你可以的，我们保持基础。

You can We stay basic.

我看看能不能带你快速参观一下这里。

I'll see if I can give you a quick little tour of the place.

我现在在培训中心，看看能不能把这个搞定。

I am at the training center now, and let's see if I can make this work.

好的。

Okay.

我们设置培训的方式是不需要

And the way we, set up our training is don't have

很多

a lot of

具体的设备。

equipment per se.

我们就是把设备拆解开来，挂在墙上。

We just take equipment, strip it down, throw it on a wall.

你可以看到上面，那是暖通空调的实训区。

You can see up there, there's the HVAC playground.

太棒了。

Love it.

其实我那边还有设备在运行着。

And I actually have something running over there.

我没有长电线。

I don't have a long wire.

也许下次参观时我们可以安排，我会设置一个摄像头，这样我们就能实际参观每个设施。

Maybe another visit we could do, I'll set it up with a camera that we can actually, tour the each facility.

但我先给你介绍一下整体情况。

But I'll just give you, like, the three sixty version of what's going on.

所以房间的这一侧是我们的动手操作区，另一侧则是学生就座的地方。

So this side of the room is our hands on side, and then the other side is where our students will sit.

这里可以舒适地容纳大约30个人。

I could fit about 30 guys here comfortably.

那边有锅炉，我们还有一个没有锅炉本体的Weill McClain锅炉系统，对吧？

We have boilers over there, and we have a Weill McClain boiler without the boiler, right?

我们只安装了所有相关的控制部件，它是可以正常工作的。

We just have all the controls that go to it, and it works.

我们给它通上电，它就能运行。

We put power to it, and it works.

那边就是我们的荣誉墙。

There's our wall of fame right there.

就是那面墙，你知道的，所有那些社交媒体影响者和Measure Quick的各种贴纸，我们都贴在那面墙上。

That's the wall that, you know, all these social influence guys and Measure Quick, all the all the stickers that are out there, we kinda put on that wall.

太棒了

Love

了。

it.

这就是对我们这里设施的快速简单介绍。

So that's kinda like a quick little tour of our facility here.

你们已经通过快速官方认证了吗？

Are you, are you measure quick official yet?

你是乔吗？

Are you Joe?

你们已经获得乔的批准了吗？

Are you Joe approved yet?

是的，我有那个证书，对，我有证书。

Yeah, I have the, yeah, I have the certificate.

不，我是说实验室，记得你发给我们的那个实验室的东西吗？

No, I mean, lab, remember that thing you sent us for the lab?

就像是Measure Quick实验室的基本要求这样。

Like this is the basic requirements for a measure quick lab.

哦，我不确定我是否已经达到那个标准了。

Oh, I don't know if I'm there yet.

我确实有一些可以用来测量的工具。

I do have some some stuff that we could use to measure stuff.

所以我可能还没达到那个标准。

So I may not be there.

我得再确认一下，但我们开始关注这件事了，我们正在接近一个阶段——我让我们的暖通空调销售总监去跟经销商说：

I got to I got to double check that, but we're starting to listen, we're we're getting to a point where I might, I asked our sales guy, the, the sales director for HVAC to go to our dealers and say, look.

作为Luxair的经销商，必须配备Measure Quick。

If as part of being a dealer for Luxair, gotta have Measure Quick.

我们将推广Measure Quick。

We're gonna promote Measure Quick.

我不在乎是我们合作推广，还是想办法购买这个程序来让这些人使用它。

I don't care if we find a way to co op it or figure out how to buy the program to to get these guys to use it.

是的。

Yep.

但当你在进行调试、启动或维修，而他们打电话向我们寻求技术支持时，老兄，这简直就像...就像我当初真该去当牙医直接拔牙，因为我觉得那都比从这些人嘴里获取信息容易。

But when you're doing commissioning or start up or service and they're calling us for tech support, Dude, it's it's like I'm at a it's like I should just have been a dentist and just started pulling teeth because I think it would have been easier than getting information out of these guys.

嗯，我听说了。

Well, I heard.

是的。

Yeah.

你知道的，我们之前就讨论过这个话题，杰里米，就是关于进行测量的事情。

You know, we started talking about it earlier, Jeremy, about just taking measurements.

告诉我你的电压是多少？

Give me what's your voltage?

然后我会得到这样的回答：哦，是双向的，二...二百三。

And then I'll get an answer like, oh, it's two way, two two thirty.

我当时就想，天啊。

And I'd I'd just be like, god.

你为什么不直接选一个呢？

Why don't you just pick one?

因为不可能两者都是。

Because it can't be both.

是的。

Yeah.

你是说，所以你没有在读取电压？

You're like, so you're not reading the voltage?

你是在看铭牌吗？

You're reading the nameplate?

好的。

Okay.

嗯，现在我知道了，我已经知道电流会是多少，铭牌上标的是多少就是多少。

Well, now I know that he already I know what the amps are gonna be, whatever the amps on the nameplate is.

所以我不需要再去看那个了。

So I don't have to read that to me.

我需要实际去测量它。

I need to physically take it.

你就像在说，这不是我说的那个读数，不过好吧。

You're like, that's not the reading I was talking about, but okay.

所以我总是问他们数字是多少。

So I always I always ask them what's the digit.

对吧？

Right?

所以它应该是，比如，你知道的，2210.9之类的。

So it's gotta be, like, you know, two two ten point nine or something.

对。

Right.

甚至让他们说出小数点后的数字，因为这样至少我知道他们没法编造这个。

Even ask them for that point something because then at least I know they can't make that up.

是的。

Yeah.

就是这样，而且工程师们说过，他们知道我在培训TAB时，他们就说工程师讨厌整数。

That's how and to have engineers say, they know when I was training TAB, they're like, engineers hate round numbers.

即使是个整数，也要在后面加个小数点，因为如果是整数他们就会质疑。

Even if it's a round number, put a decimal on the end of it because they're gonna question it if it's a round number.

但不是的。

But no.

我在听。

I I listen.

我对Measure Quick真的很兴奋。

I'm I'm so excited about Measure Quick.

我确实是。

I really am.

我期待着让我们的人加入进来，并向他们展示。

I'm looking forward to getting our our guys into it and, showing them.

我的助理技术支持人员扎克已经下载了这个应用。

My my assistant tech support guy, Zach, he's downloaded the app.

他已经有这个应用了。

He he has it.

我们有讲师版本。

We have our our instructor's version.

所以今年我们将大力推广它。

So we're gonna we're really promoting it this this year going into it.

希望六个月后，或者今年春天在新泽西，你和我会聊聊它在我们经销商那里的使用情况。

And hopefully, in six months or maybe the springtime here in New Jersey, you and I will have a conversation about how well it's going with with our dealers.

哦，我想听听。

Oh, I wanna hear.

是的。

Yeah.

好的，我们一定要安排一次跟进。

Well, let's let's definitely do a follow-up.

我很想听听你们在全面实施后，以及用它建立培训项目等事情上的进展。

I would love to hear how what what what you guys are doing, once you get it fully implemented and you get training programs set up with it and stuff like that.

我觉得，你知道，这一切对我们来说都是全新的。

I think that, you know, we all this is all brand new.

就像，甚至在我们之前的人，也没有人真正在做全面的测量快速培训。

Like, even the guys that came before us, nobody's really doing full on measure quick training.

好吧，我不该说没人这么做。

Well, I shouldn't say nobody.

布莱恩·菲尼和霍夫那些人正在开展大型快速测量培训。

Brian Feeney and, Hoff, those guys are doing big measure quick trainings.

不过，在行业内大部分地方，确实没多少人开展完整的快速测量培训。

But, nah, in most of the industry, there's not a lot of people doing full measure quick training.

就像你提到的约翰，科罗拉多州有个叫约翰斯通的，宾夕法尼亚州也有个约翰斯通，就是那些人中的一个。

Like, you're talking about John there's a guy in Colorado, Johnstone or Pennsylvania, Johnstone, one of those guys.

他们拥有相当完善的Measure Quick系统，并且正在大力推广。

They're they have a pretty robust measure quick, and they're, like, pushing it.

你知道，我们所有的技术人员都在使用Measure Quick。

You know, all our techs do measure quick.

我个人在设计方面也会把它写进去，因为你知道，我并不是分销商之类的角色。

I personally write it into my like, on the design side because, you know, I'm not a distributor or anything like that.

但在设计方面，我们会把它写入我们所有的规格说明中。

But on the design side, we write it into all of our specs.

这样，你知道，当标书发出去又回来时，总有人会问，这个承包商想知道你这里写的Measure Quick是什么东西。

So that way, you know, whoever that when the the the thing is out the bid and it comes back, guys are always like, this contractor wants to know what this Measure Quick thing is you got written in here.

我就说，好的。

And I'm like, okay.

然后，你知道，我就可以向他们解释这是什么，以及为什么我们希望你们使用它。

Well, then this is you know, then I get to explain to them this is what it is, and this is why we want you to use it.

你知道，如果你们没有这个，那么，要知道，这是我们设计方案的一项安装要求。

You know, if you don't have it, then, know, it's one of the requirements of installing our design.

这样一来，技术人员就被迫使用它了，因为我知道一旦他们用过一次，就再也不会不用它了。

And that way, guys are forced into it because I know once they use it once, they're never not gonna use it again.

你明白我的意思吗？

You know what I mean?

就像，一个懂行且重视自己工作的技术人员，一旦购买了所有探头并使用过这个工具，就不可能再把它放回包里不用了。

Like, there's no way that a guy that knows what he's doing and values what he's doing, once they buy all the probes to do it and use it, they're not gonna put it back in the bag and not use it.

他们绝对不会的。

They're just not.

你会爱上它的。

You're gonna love it.

是的。

Yeah.

不。

No.

我完全同意。

I totally agree.

而且很棒的是你已经把它应用在你的项目和工作中了。

And and it's it's great that you're implemented within your your program and what you're doing.

我真希望制造商们能够想明白这一点。

I wish manufacturers would would figure it out.

我也理解他们为什么不做，因为没人想给承包商增加更多限制，大家都担心这样他们就会转向别处采购。

And I know why they don't because nobody wants to add more restrictions on contractors to do certain things because they're all afraid, well, they'll just go buy from somewhere else.

但他们真的应该集体行动起来，明确表态。

But they really collectively should get together and say, look.

找到一款调试软件。

Find a commissioning software.

而且我绝对推荐MeasureQuick作为一款可以使用的调试软件。

And and I absolutely promote MeasureQuick as being a commissioning software to utilize Yeah.

是的。

Yeah.

如果你填写这个表格，还可以提供额外的劳务保修或延长零件保修。

And to offer additional labor warranty or extended parts warranty if you fill this out.