住宅暖通空调安装流程优化

这其实并不复杂。

And this isn't complicated.

你们都足够聪明，能想明白的。

You all are smart enough to figure this out.

哪些事该在这儿做，哪些事该到那边做。

What should be done here and what should be done there.

所以，得明确一下提案的范围，该删的删，该加的加。

So, yeah, scope and descope proposal.

这事应该在车间里完成。

This should be done at the shop.

我想花两分钟聊聊圣达菲除湿机。

I just wanna take a second to talk about Santa Fe dehumidifiers.

我们是专业人士，暖通空调领域的专家，知道除了除湿，还得兼顾通风部分。

We're professionals, HVAC professionals, and we know that we have to do the v part too, the ventilation part.

这确实有挑战，尤其是在潮湿地区——而我们大多数人所在的地区都挺潮湿的。

And it's a challenge, especially in humid climates and really most of us are in humid climates.

我们深知为客户提供最佳室内空气质量解决方案的重要性，因此我们推荐Santa Fe除湿机。

So we understand the importance of providing our clients with the best indoor air quality solutions and that's why we recommend Santa Fe dehumidifiers.

我们不仅推荐，还在Kalos公司亲自安装这些设备。

Not only do we recommend them, but we install them here at Kalos.

这些出色的设备不仅能保持理想的湿度水平，还能保护房屋结构，提升居住舒适度。

These exceptional products not only help maintain optimal humidity levels, but also protect the property and enhance the overall comfort of a home.

家里的尘螨和霉菌在潮湿环境中特别容易滋生，容易引发过敏反应，甚至诱发哮喘发作。

Common household dust mites and mold thrive in humid environments, leading to various allergic reactions and even can trigger asthma attacks.

美国环保署、美国肺脏协会和美国医学会都建议在地下室和架空层安装除湿机，将湿度控制在50%左右。

The EPA, American Lung Association, and the American Medical Association all recommend installing a dehumidifier in basements and crawl spaces to maintain humidity levels at around 50%.

这样做能有效防止客户房屋出现木材腐烂和虫害等结构性问题。

By doing so, you'll protect your customer's properties from structural damage like wood rot and pest infestations.

除了局部除湿，Santa Fe还提供全屋通风型除湿系统。

In addition to spot dehumidification, Santa Fe also offers whole house ventilating dehumidifiers.

这些系统不仅能过滤和除湿室外空气，还能通过减少污染物，营造更健康安全的居住环境。

These systems not only filter and dehumidify outdoor air but also help maintain a healthy and safe living environment by minimizing pollutants.

选择Santa Fe，您得到的不只是优质产品，还有他们的专业培训、对社区的承诺以及无与伦比的技术支持。

When you choose Santa Fe, you're not just getting great products, but you're also gaining access to their expert training, commitment to the community, and unparalleled expertise.

销售Santa Fe除湿机，是真正为客户提供价值的好方法。

Offering Santa Fe dehumidifiers is a fantastic way to truly benefit your clients.

为了您的客户和团队，做出明智的选择，和Santa Fe合作，解决所有除湿和通风需求。

So make the smart choice for your customers and team up with Santa Fe for all your dehumidification and ventilation needs.

现在就访问santa-fay-products.com，亲身体验其中的差别。

Visit santa-fay-products.com today and experience the difference.

有些小零件不见了。

So small items missing.

接线帽、发泡胶、浪涌保护器。

Wire nuts, spray foam, surge protector.

你该怎么避免这种情况？

How do you prevent that?

列个清单。

Make a list.

通过什么？

By?

列清单。

Making the list.

在店里减少不必要的项目。

Descoping this at the shop.

确保你手头有需要的东西。

By making sure you have what you need.

有些小东西确实难办，因为它们是你必须随车携带的常用备件。

Now, some of the little things are tough as their stock items that you need to have on your truck as it is.

那你什么时候该考虑这些备件呢？

So you need to be doing that stock thought when?

你什么时候该想好自己有哪些库存，以及接下来干活需要什么？

When do you need to think about what you have stocked and what you're going to need for your job?

针对常用备件。

For stock items.

我不是说那些随工作附带的东西，而是你车上常备的库存物品。

I'm not talking about stuff that comes with the job, but stock items that you have in your truck.

你得

You need

在用完之前就想好，也就是前一天。

to think about that once you run out, which is the day before.

对吧？

Right?

明白了。

Okay.

所以我们刚刚又发现了一个需要关注的环节。

So now we just identified another area.

我们已经列出了离开车间前需要做的事项。

We identified things that you need to do before you leave the shop.

还有在上一份工作结束后，当晚或前一天需要准备的事情。

Things you need to do the night before or the day before after the last job.

那在规划方面，最后一步该做什么呢？

And then what's the last thing that you need to do for planning?

到了工作现场之后。

When you get to the job.

到了工作现场，你通常会做些什么？

And what are some things you do when you get to the job?

先评估一下工作内容。

Scope the job.

开个班前会。

Have that pre job huddle.

就是在这时候做安全评估。

That's where you do your safety assessment.

也是在这时候进行安全交底。

That's where you do your toolbox talk.

如果你是负责人，带着助手、学徒，或者任何团队成员，你就得负责组织这场对话。

If you're a lead and you have your second with you or a second apprentice or whatever your team is, you're responsible for having that conversation.

在商业项目上，你本质上就是项目经理或工头。

You are essentially the superintendent or the foreman on that job in commercial terms.

所以你一到现场，就得把安全放在心上。

And so you need to think about safety when you get to the job.

得亲自去现场走一遍。

You need to walk the job.

确保你清楚每样东西的位置和进出路线。

Make sure that you know where everything is and access.

说到这些测量工作，你到底该做些什么？

As it relates to all this measurement stuff, what should you be doing?

因为很多事其实就是用卷尺量一量的事。

Because again, a lot of this stuff is tape measure stuff.

卷尺加拍照，就这么回事。

Tape measure and photo stuff.

你到底该做些什么？

What should you be doing?

到了现场再核对一遍。

Double check when you get there.

到了现场再核对一遍。

Double check when you get there.

现在就做。

Right now.

前提是你得有东西可核对。

Assuming you should have something to double check to.

那我们接下来处理另一边。

So we're going to work on the other side.

但如果你已经掌握了这些数据，现在就要核对一下进出通道。

But if you already have that data, now you're going to double check access.

还要核对一下测量数据。

You're going to double check measurements.

如果对灌木丛有疑问，或者发现电气断开装置挡路，烘干机排气口正好对着冷凝器，也许我们该调整位置。

If there's any questions about bushes, there's any questions about electrical disconnects in the way, dryer vents blowing out right where the condenser is, maybe we should move it.

你让我搬动冷凝器，但它会突出来，占个怪地方。

Hey, you told me to move the condenser, but it's going to be sticking out in some weird space.

我负责安装，可我没挡板，也不知道怎么弄，反正就是不会，对吧？

I'm supposed to do installation, but I don't have baffles or I don't know how to do it or I don't whatever, right?

我进不去，不管是什么问题。

I can't get access, whatever the issue is.

这些事你都得提前想清楚。

Those are all things you want to be thinking through.

这要花时间吗？

Does that take time?

是啊，得花时间。

Yeah, it takes time.

确实要。

It does.

你得在离开车间前把所有这些事都做完，估计得花不少时间。

It's going to probably take you to do all the stuff that you need to do before you leaving the shop.

估计得花你十五分钟。

It's probably going to take you fifteen minutes.

前一天结束工作时，想想你还需要什么。

Day before, at the end of your job, thinking about what you need.

列个清单，这样早上就知道该买什么、哪些东西快用完了。

So you make a list, so you know what you need to pick up in the morning, you use, what you're running out of.

这估计也得花你十五分钟。

That's probably going to take you fifteen minutes.

等你到现场，把活儿走一遍，做完这些差不多得三十分钟。

And this get to the job, walk the job is probably going to take you thirty minutes by the time you do all that.

这其实就是我们之前说的，磨快斧子、磨利锯子的例子。

But this is the example of sharpening your axe or sharpening your saw that we talked about.

如果我们能提前预防，提前规划，就能避开不少问题。

If we can prevent, we can get ahead of problems, we can plan better.

这样能避免很多我们常遇到的问题。

Gonna prevent a lot of the issues that we have, like a lot of the issues that we have.

还有别的吗？

What else?

我们遇到过这种情况，你打开箱子发现零件不对。

So we have some things about you open the box and it doesn't have the right parts.

东西根本就不是你要的。

It's not the right thing.

那你怎么能在到达现场前避免这种问题呢？

It doesn't have so how can you prevent that when you're getting to the job?

你该怎么提前防止这些问题？

How can you prevent those issues?

检查一下，布莱恩。

Check it, Bryan.

越快检查越好，对吧？

Check it as quickly as you can, right?

你会马上去做吗？

Are you going to do that immediately?

这得看情况。

It depends.

看你卡车怎么装的。

Depending on how your truck.

我这可不是在瞎说。

I'm not being unrealistic here.

取决于你卡车怎么装的，还有你能不能做到。

Depends on how your truck's packed and whether you can't.

但你也大概知道哪些问题经常出现。

But you also kind of know what the common problems are.

所以尽可能检查一下，确保你带齐了所有必需的东西。

So as much as possible, you want to check to make sure that you have what you need.

比如，如果某个品牌的设备总是不送传送带或者烘干机，那你一到现场就得马上确认清楚。

So, for example, if one of the brands isn't sending carriers, sending line dryers or you know that that's a thing, then you should check that right away and make sure.

或者干脆在车上多备几件备用的。

Or just go ahead and make sure you have a couple of extras on your truck.

这样就能在问题继续发生之前就避免了。

That's preventing the problem before it continues to happen.

我们来逐项过一遍。

Let's go through the list.

空间和尺寸。

Space and size.

这个我们已经聊过了。

We've already talked about that.

详细的图片。

Detailed photos.

这个我们也说过了。

We've already talked about that.

摆放得当。

Properly staged.

我们怎么才能确保东西为你摆放得当呢？

How do we make sure that things are properly staged for you?

埃利奥特？

Elliot?

在。

Check.

你核对一下方案，确认设备和上面列的一致。

You go through the proposal, make sure the equipment matches what's on it.

还有所有配件。

And then all the accessories.

配件。

Accessories.

我们需要开启滤镜吗？

The do we need a filter activated?

需要灯光吗？

Need light?

如果需要的话，断路器也要备好。

Breakers if they're needed.

它们都写在安装资料里了。

They're they're posted in the install data.

我们需要断路器吗？

Do we need breakers?

这又回到范围和范围调整的问题上了。

Which goes back to scope and descope.

这些是在车间里处理的。

That happens at the shop.

还有许可证。

And permit.

变更单在增加。

Growing OCs.

这同样也是一种心态。

That's also a Mindset.

心态。

Mindset.

是的。

Yes.

所有这些事情。

All these things.

对。

Yep.

这些能不能整理成一个检查清单？

Could this all be made into a checklist?

当然可以。

Certainly.

马特，这个已经做成检查清单了吗？

That, Matt, has it already been made into a checklist?

已经做过很多次了。

It's it has numerous times.

没错，我完全同意，我最近正在整体优化一个新版本。

Yeah, I'm with all that I've been working on another iteration as a whole.

但再说一遍，我们要确保把它们合理地分拆开。

But again, making sure we break it up appropriately.

发生在店里的一些事情。

Things that happen at the shop.

是的。

Yeah.

到现场后会发生什么，以及工作结束时会发生什么。

Things that happen when you get to the job and things that happen when you end the job.

这些都算在内。

Those are all things.

再问一遍，做检查清单的目的是什么？

And again, what's the purpose of a checklist?

难道检查清单就是为了让大家变成只会打勾的行政机器人吗？

Is the purpose of a checklist so that you all become good little administrative robots who check boxes?

不是，绝对不是。

No, no.

清单的作用就是帮你记住该做什么事。

The point of a checklist is just so that you remember the things to do.

如果你做多了，不用清单也能记牢，那当然更好。

And if you do it so often that you remember it without the checklist, well, then fine.

但问题是，你带新人的时候，必须用清单。

The problem is when you train the next guy, gotta use the checklist.

不然新人根本不知道该按什么流程来。

Otherwise, the next guy is not gonna know the checklist.

清单就是干这个用的。

That's what checklists are for.

所以全球所有核潜艇，主要都是由二十多岁的年轻人靠着清单来操作的。

That's why every nuclear submarine in the ocean is mostly run by people in their twenties who just follow checklists.

军队里那些复杂的设备，全都是这样。

All these complicated machines that the military operates.

就连外科医生，哪怕已经做过上千次手术，也还是要照着清单来，就怕漏掉什么关键步骤。

All of the complicated processes that surgeons do, even if they've done it a thousand times, they still follow the checklist because they want make sure they don't miss anything.

这正是我们想要达到的目标。

And that's the goal here.

我们来看看。

Let's see.

我们继续往下看这个清单。

Let's keep going through the list.

properly staged, really heavy lifts.

So properly staged, really heavy lifts.

really heavy lifts.

Really heavy lifts.

这个能提前规划吗？

Is that something we could plan for?

硬拉。

Dead lifts.

当然可以。

Absolutely.

当然可以提前规划。

Absolutely we can plan for it.

那这件事该从哪里开始呢？

Where does that need to start?

得从销售环节入手，但更早之前，在离开店铺前就得考虑好了。

It needs to start with sails, but then it also needs to start before you leave the shop.

对吧？

Right?

离开店铺之前，你就得把这事想清楚。

You need to think about that before you leave the shop.

冷凝器的检修口和减震装置。

Condenser access and bushes.

这既是销售的一部分，也是巡检前的准备工作。

That's part of sales, but it's also part of your pre walk.

好的。

Alright.

路上有灌木挡着。

There's bushes in the way.

咱们该怎么处理这种情况？

What's the game plan here?

这种情况你马上联系泰勒吗？

And is that something you immediately call Tyler?

喂。

Hey.

路上有灌木挡着。

There's bushes in the way.

不用。

No.

你应该先看看情况，好好想想，然后跟对方说一声。

What you do is you look at it and you think about it and you talk to the and say, hey.

有个情况要跟你说。

Here's a situation.

咱们得把这东西塞进去。

We gotta fit this in here.

为了能把这东西放进去，我们能不能把后面这丛灌木移掉？

Is it okay if we remove this bush that's here in the back for us to get this in here?

不然的话，根本放不进去。

Because otherwise, it's not gonna fit.

如果你提前沟通好，动手的时候就不会有问题。

If have that conversation, it's not gonna be a problem when you do it.

要是直接动手，问题才会出来。

If you just do it, that's where the problem comes in.

沟通很重要。

Communication.

沟通特别关键。

Communication's huge.

焊接不当会导致泄漏。

Improper brazing and leaks.

我喜欢这个。

I like this one.

这个和其他的都不一样，它不是个准备工作的问题，而是个大问题。

This one's different than all the rest of these because it's not a preparation thing, but it's a big one.

这是安装人员最容易犯的两大错误之一：让制冷管路出现泄漏。

It is one of the biggest of the two mistakes that you all can make as installers leaving leaks in the refrigerant lines.

那另一个是什么？

And what's the other ones?

排水管。

Drain lines.

所有跟排水管有关的问题。

Everything with drain lines.

它是水平的。

It's horizontal.

要确保接水盘搭接到位，浮球开关不松动、安装正确，还要有备用措施，并且测试到位。

Having proper pan overlap, making sure float switches don't move, making sure they're positioned properly, making sure you have redundancy, making sure you test them.

确保每一个接头都严丝合缝。

Making sure every single joint is good.

这些是绝对不能妥协的。

Those are absolute non negotiables.

我们特别在意胶带和密封胶，这很好。

We get really worried about tape lines and mastic, which is great.

我喜欢这样，对吧？

I love that, right?

你们做的安装看起来整洁漂亮。

You look pretty looking installs, clean installs.

但如果你的安装看着干净漂亮，却有制冷剂泄漏或者漏水，那就全完了。

But if you have a clean, pretty looking install and you have refrigerant leak or you have a water leak, no bueno.

这类问题我们一个都不能有。

We can afford zero of those.

只要出一个这样的问题，你几周下来的所有努力就全白费了。

One of those problems takes away all of the good that you've done for weeks in terms of cost.

这事儿太重要了。

It's just huge.

所以你必须特别关注这两点。

So you have to really focus on those two.

那我们该怎么确保不会漏呢？

So what do we do to make sure that we don't have leaks?

用气泡检漏和压力测试。

Bubbles pressure test.

气泡和压力测试。

Bubbles and pressure test.

没错。

Right.

就这么简单。

That's it.

不管你练了多少遍。

It doesn't matter how much practice you get.

每个接头都要做，每次都不能漏。

Do it every single joint, every single time.

把涂层均匀地铺开。

You lay it on flat.

别光对着气泡喷。

You don't just spray it on the bubbles.

所以我什么也看不到。

So I don't see anything.

均匀涂满，再用镜子检查每个连接处有没有微小泄漏。

You lay it on flat and you look for micro leaks with a mirror on every connection.

因为安装时，一般有多少个连接点呢？

Because again, in an install, you typically have how many connections?

一次安装通常要做多少个接头？

How many joints do you typically make in an install?

四到八个。

Four to eight.

通常都是四到八个。

Four to eight typically.

对吧？

Right?

所以在某些情况下，可能会多达十个。

So in some cases you may have up to 10.

你得处理很多接头。

You've got a lot of.

不过我们一般都会用弯管。

But again, we'd normally bend.

通常是四个，但最多

So typically four, but up

到八个。

to eight.

所以别省那点时间，一定要做压力测试。

And so that's not to take that extra time to make sure you pressure test.

保持这个稳压测试尽可能久，一定要非常精准。

Hold that standing pressure test as long as you can and be super accurate with it.

别再说什么‘我设到了120’这种话了。

Don't do the whole thing of it was about a I set it to about 120.

我什么都不知道，这可不行。

I ain't know about anything.

你设成120，它就必须是120。

It's if you set it to 120, it needs to be 120.

除非温度发生了巨大变化导致压力改变，但你们平时根本不会遇到这种情况。

Unless for some reason the temperature changed massively and changed pressure, but that's not going to happen in what you guys do.

做完压力测试后，贴气泡膜时要铺得平平整整，仔细找那些微小的泡沫，因为真正出问题的就是这些地方。

Pressure test it and then lay that when you lay the bubbles on it, lay it on really flat and look for those little micro foam that shows up because that's what gets you.

不是那些明显的嘶嘶漏气声。

It's not the big hissing leaks.

真正要命的是那些特别小的泄漏。

It's the little tiny ones that get you.

咱们花几秒钟聊聊制冷科技的湿布产品。

All Gonna take a second to talk to you about Refrigeration Technologies, wet rag.

这东西我们的技术人员已经用了很多年。

It's a product that our techs have used for a long time.

效果非常好。

Works great.

这是一种隔热泥，作用跟湿布一模一样。

It's a heat blocking putty that works just like a wet rag.

焊接时把它包在阀门上，比如进气阀、维修阀、蒸发器维修阀、四通阀这些地方。

You put it around valves while brazing, put it at a valve inlet, your service valves, your evaporate your service valves, your reversing valves.

要是换四通阀，那可真够呛，不过

If you're replacing a reversing valve, heaven help you, but

这东西确实特别管用

this really works great for

就这点上。

that.

TXV阀和电子膨胀阀，可重复使用多达40次，内含指示染料，能让你知道它快到使用寿命了。

TXVs, electronic expansion valves, reusable up to 40 times with dye that lets you know when it's nearing the end of its life.

能轻松耐受焊枪的高温，保护我们之前提到的压缩机、漆面、换向阀、吸气干燥器、液管干燥器、双向干燥器——基本上所有类型的干燥器。

Easily withstands our torch temperatures and protects things like we talked about compressor, paints, reversing valves, line dryers, suction dryers, liquid line dryers, bi flow dryers, basically all the dryers.

特别适合那些短接头的干燥器，效果非常好。

It's great for dryers, especially ones with the really short stubs.

真是让人头疼。

Pain in the butt.

你肯定不想把漆面烧坏了。

You don't wanna burn that paint.

更别提让新装的干燥器生锈了。

You don't wanna create rust on those new dryers that you put in.

只需要拿出来，包在你想保护的地方，用完再放回容器里，就能重复使用。

All you have to do is take it out, put it around anything you wanna protect, then put it back in the container to reuse it.

对于更大的区域，我们之前已经聊过很多次了。

For larger areas, we've talked about this a lot.

制冷科技公司还推出了隔热罩，可以湿用或干用，能覆盖更大的区域，比如空调机组的正面或者阿普里科il设备。

Refrigeration Technologies also has introduced the heat shield, which you can use wet or dry and cover a larger area, like the front of an air handler or a case of Apriticoil, for example.

特别适合乙炔焊枪或旋流喷嘴，这类焊枪在对流侧会散发大量热量，隔热罩能很好地应对这种情况。

Also great for air acetylene or swirl tip torches, where they tend to blow out a lot more heat on the convective side works great for that.

想了解更多关于原始湿布和隔热罩的信息，请访问 refrigerantech.com。

Find out more about the original wet rag as well as heat shield by going to refrigerantech.com.

开箱时发现零件缺失。

Missing parts out of the box.

这个我们之前聊过。

We talked about that.

这个情况会比较棘手。

This is gonna be one of the tough ones.

你不可能每次都避免这种情况，但尽量在流程早期就打开包装。

You're not always gonna prevent this, but as much as possible, you want to open the boxes early in the process.

把东西尽早拿出来。

Get things out.

把现有的内容核对一遍。

Go over what you have.

明确提案的范围，该删的也要删掉。

Scope and descope of the proposal.

这事儿你非做不可，而且得在离开车间之前就搞定。

It's just something you have to do and you have to do it before you leave the shop.

销售团队也得在这方面做得更好。

And we have to get sales doing a better job of that as well.

确保所有事项都在范围之内。

Making sure that everything is in scope.

我想补充一点，得跟业主把提案过一遍，这个我们本来就在做。

I wanna add to that, making sure we go over the proposal with the homeowner, which I know we're Yes.

虽然我们已经养成这个习惯了，但正是通过这个环节，才能发现那些没写进文件、但业主却理所当然期待的内容。

In the habit of doing, but that's where you're gonna catch those things that are not written down, but homeowners expect it.

你得跟他们聊清楚，搞明白他们到底期望什么。

You need to have the conversation to determine what their expectations are.

对。

Yep.

这一点我之前没考虑到，但确实很有道理。

And that's actually a really good point that I didn't capture.

所以你需要明确范围，也要剔除不必要的部分，确保你手头的东西齐全，所有事项都清楚明了。

So you need to scope and descope here to make sure that you have what you need and there's everything's clear.

但你也要和客户一起确认这一点，确保他们完全明白。

But you also need to do that with the client to make sure that they're clear on everything.

这正是你在现场要花的那三十分钟流程的一部分。

And that's part of that thirty minute process that you're going to spend on the job.

一些小东西漏掉了。

Small items missing.

这个我们之前聊过，但你主要是在哪儿解决这类问题的？

We already talked about this, but where do you solve this mostly?

像接线帽和发泡胶这类东西，最好提前一晚就准备好。

You solve it the night before for things like wire nuts and spray foam.

至于其他东西，比如浪涌保护器和盲管接头，你可以在店里提前准备好。

And you solve it at the shop for things like surge protectors and blindsets and everything else.

所有你需要的物品都一样。

Everything else you need.

你得备足各种配件，比如Armiflex、不同类型的胶带、密封剂、拇指胶，所有你常用的材料。

And again, you need to have a good solid stock of fittings, of Armiflex, of different tapes, different sealants, thumb gum, all the stuff that you regularly use.

确保你的车里也备齐这些物资。

Need to make sure that your vehicle is stocked up on that.

这同时也是每天收工时，整理车辆的一部分工作。

And that's part of also at the end of the day, making sure that you get your vehicle relatively cleaned out.

我之所以提到这些，是因为夏天来了之后，事情会变得更难办。

And this is kind of why I'm talking about this because coming into the summer that gets tough.

你会开始找各种理由拖延不做这些事。

You start to make excuses of why you're not going to do it.

但其实这是个错误，因为你坑的只有自己——明天该早起还是得早起，事情也不会消失。

Again, it's just a mistake because the only person you're screwing is yourself because you still have to wake up and it's still there.

还不如干脆利落地处理好，准备好第二天的工作，确保一切都有条不紊。

And it's just better to just get it clear, get ready for the next day, make sure that everything is well established.

材料刚拿出来就有问题。

Faulty materials out of the box.

要说材料有问题，其实挺难判断的。

Again, faulty is going to be really hard to assess.

但这也属于让工作顺利进行的一部分。

But again, part of that is making your job run smooth.

这样你就能尽快让系统运转起来。

So that way you get the system running as quickly as possible.

如果一开始工作顺利，系统很快就上手了，那你就有时间去处理这些问题了。

If you get the system running as quickly as possible because the job went smooth early, now you have time to address these problems.

最让人头疼的，就是活儿没干好。

Nothing's more frustrating than when a job went bad.

现在都七点了，才刚开始干，结果就出问题了。

And now it's seven and you start and now you've got a problem.

现在电路短路了。

Now you've got a short.

现在UV灯又不工作了。

Now you get a UV light that's not working.

现在断路器选错了，或者别的什么出问题了。

Now you got or you have the wrong breaker or whatever.

这简直让人抓狂。

That is frigging annoying.

太烦人了。

So annoying.

所以早点让流程顺畅，你就能有更多时间处理这些问题，后期也不会冒出那么多麻烦。

So by making it run more smoothly early, you're gonna have more time to deal with this and less problems later in the job.

你就能有更多时间应对这些突发状况。

More time to deal with these unexpected things that are gonna happen.

总会有些意想不到的事情发生。

There's gonna be things that happen that aren't expected.

这个我们都懂。

We all know that.

精准测量，这个问题经常出现。

Proper measurements, that comes up a lot.

所以我们知道得重点抓这一块。

So we know we're gonna focus on that.

安娜会回去向销售团队其他成员反馈，这件事对大家有多重要。

Anna's gonna go back and report to the rest of the sales team how important this is to everybody.

做好准备。

Being prepared.

如果听起来我是在怪谁，那可不是我的意思。

And if it sounds like I'm throwing anybody on the bus, I'm not.

我得说清楚这一点，因为这正是我一开始就想强调的。

I wanna be really clear here because that's what I say right off the bat.

没人是故意把工作做糟的。

Nobody's trying to do a bad job.

大家只是想把活儿干完，赶时间久了就容易养成坏习惯。

Everybody's just trying to get the work done, and we just get into bad habits because we're rushing.

我们要做的事太多了。

We have a lot to do.

现在销售团队人手多了，很多问题都能迎刃而解。

A lot of things will be solved with the sales team now that we have a bigger sales team.

所以泰勒现在不用再赶工了。

And so now Tyler doesn't have to rush.

等约西亚回来，情况就会好很多。

Once Josiah gets back, it'll be better.

但我想让你们知道，我一直在关注这件事。

But I want you guys to know I'm focused on this.

为意外情况做好准备。

Being prepared for the unexpected.

再说一遍，很多问题其实靠多备点库存、留出足够的时间来应对突发状况就能解决。

And again, a lot of that comes down to having extra stock in your truck and having enough time to deal with the things as they come up.

平台要重新搭建，没想到吧。

Surprise platform rebuild.

这还是因为当初衡量标准没做好，诸如此类的问题。

Again, that goes back to poor measurement, that kind of thing.

面板返工，也是同样的情况。

Panel rework, same thing.

照片质量、清晰度、停车和物业通行问题。

Pictures, clarity, parking and property access.

这些问题你可能解决不了，但至少你要心里有数。

Again, you're not going to be able to solve that, but at least you can know.

我想问你们一个问题。

Here's what I want to ask.

如果工作中没有意外，你们会更享受自己的工作吗？

Are you guys going to enjoy your work more if you don't have surprises?

还是说你们反而喜欢这种意外？

Or do you like the surprises?

你喜欢在安装时突然遇到各种意外情况吗？

Do you like showing up and just having surprises on your installs?

如果你喜欢意外，就举个手。

If you like surprises, raise your hand.

没人喜欢意外。

Nobody likes surprises.

什么？

What

垫片？

pad?

意外还挺有意思的。

Surprise is fun.

偶尔来点意外也行。

Sometimes a surprise.

不是那种类型的意外。

It doesn't like type of surprise.

比如早上他们给你端来一些正宗的古巴咖啡，这种事吧。

Like, for example, if they bring you out some of that good Cuban coffee in the morning or Yeah.

请你吃披萨。

Buy you pizza.

像这种惊喜，我想还算能接受。

Like there are those kinds of surprises that I guess are okay.

对。

Yeah,

给

to give

一大笔小费。

you a big tip.

这种算是不错的，但总的来说，我们想做的是尽量减少甚至消除意外情况。

Mean, are kind of, but generally speaking, what we're trying to do is reduce to eliminate surprises.

这么说对吧？

That sound right?

我们希望减少这些意外情况。

We want to reduce surprises.

工作本身有时候就已经够难了，对吧？

The job's gonna be hard sometimes as it is, right?

所以在很多情况下，比如设备根本放不下。

So in a lot of these cases, for example, equipment won't fit.

很多情况几乎是啥都放不下，因为东西太老了，也不能随便换掉。

Well, a lot of cases like almost nothing's gonna fit because you just have old and like, so you can't always just change it.

但如果你提前知道得把一切重新来过，能提前规划，那就会好很多。

But if you knew that you were gonna have to rebuild everything and could plan for it, that would be better.

你同意吗？

Do you agree?

我们不能抱怨工作有时候难，但抱怨不是重点，关键是如果毫无准备地被难住，我们有理由不满，也该去找解决办法。

So we can't complain about the fact that the job's hard sometimes, but we can complaining is not the point, but we can be dissatisfied and look for solutions when we're unprepared for no reason.

我们之所以感到措手不及，纯粹是因为事先没规划好。

We're being surprised just because of lack of planning.

这件事我们每个人都有责任，包括我，因为我之前没来参与过这些讨论。

And we all have a part to play in this, including me, because I haven't been in here and had these conversations.

所以接下来我会积极参与进来，推动这件事。

And so that's what I'm gonna help engage with here.

我们来看看。

Let's see.

现在我想特别谈谈这个：设备调配和临时安装的问题。

Now this is one that I wanna talk about specifically, and this is drive to get equipment and last minute installs.

我不太想这么说，但这类情况可能永远都难以完全杜绝，毕竟有时候为了填满排期，确实有必要这么做，我们就只能接受。

I hate to say this, but that's not gonna probably ever go away fully because sometimes you just get cases where it makes sense to fill the schedule, and so we're just gonna do it.

当然，如果我们排期已经满到不能再加单，那临时安装的问题就会简单不少。

Obviously, if we have a completely full schedule and we can't take last minute installs, then that gets a little bit easier.

那些活儿我们就接不了。

We just can't get those jobs.

但如果手头有空档，客户又急需当天完成，或者当天接了能填满排期，那我们有时候还是得接。

But if we can use a job and the client needs us to do it today or it fills the schedule to do it today, then sometimes you're going to do that.

但即便如此，我认为提前准备非常关键，我们可以优化流程，增加机动人员的配备。

But even then, I think preparedness is a big key and we can work on processes where we have more runner capacity.

多安排些人手，随时能去送设备。

We have more people who can bring it.

直接派人到现场把东西送过去，诸如此类的做法。

You can just go to the site and they bring it to you, that kind of thing.

这样就能先开工了。

You can get started.

不过，这还是有风险的，就像我们之前说过的那些问题。

Again, that's risky for the reasons we've talked about.

你要是没拿到设备就开始干，结果发现尺寸对不上，或者别的地方出问题，那就麻烦了。

When you get started on something and you don't have the equipment in front of you, then you realize, oh shoot, doesn't fit or whatever the case may be.

但随着我们不断优化这些流程，迟早会迎来一个转折点。

But as we work on these processes, there's a tipping point effect that occurs.

现在的情况是，大多数工作都准备得不够充分。

So right now we're at the point where most jobs were showing up pretty unprepared for.

但当你越来越习惯做好准备，流程也越来越完善，你就会慢慢把时间赢回来，就像我们之前说的，这样就能花更多时间在最让我在意的事情上——调试工作。

But as you get more and more used to being prepared and as the process improves, you start gaining back time, which then allows you, like we've talked about, to spend more time on the thing I care the most about, which is commissioning.

非常感谢 Kalos 团队对我的耐心，也感谢你们把我们的内容分享给网络上的大家。

Big thanks to the Kalos team for being patient with me, for sharing our stuff with the Internet.

希望这些内容真的能对你们有所帮助。

Hopefully, it's something that can help all of you.

这正是我们想达到的目标。

That's the goal here.

我们的目标是分享一些可能激发你们灵感的东西。

The goal is to share stuff that might trigger some ideas.

嘿。

Hey.

如果你有任何想法，

And if you have any ideas for

随时发给我。

me, by all means, send me

发邮件给我，Bryan，邮箱是 bryan@hvacrschool.com。

an email, bryan, bryan@hvacrschool.com.

你可能还没听说，今天救援人员试图营救一名被困在珠穆朗玛峰的登山者。

Don't know if you heard, but rescuers attempted to save a stranded Mount Everest climber today.

等他们赶到时，只发现 Himalayan 已经不在了。

When they arrived, they just found Himalayan there.

等等。

Oh, wait.

感谢收听。

Thanks for listening.

下次再见，欢迎收听 HVAC School 播客。

We'll talk to you next time on the HVAC School podcast.

感谢收听 HVAC School 播客。

Thanks for listening to the HVAC School podcast.

更多 HVACR 教育内容和每日短小精悍的技术小贴士，请访问 hvacrschool.com 订阅。

You can find more great HVACR education material and subscribe to our short daily tech tips by going to hvacrschool.com.

如果你喜欢这个播客，能不能去 iTunes 或者你的播客应用里给我们留个评价？

If you enjoy the podcast, would you mind hopping on iTunes or the podcast app and leave us a review?

我们真的非常感谢。

We would really appreciate it.

下周再见，欢迎收听 HVAC School 播客。

See you next week on the HVAC School podcast.